BETWWTS CS is AWFUL

[Lemieux66]

On saturday I placed a wager with betwwts. (This was a halftime bet on a NBA playoff game) A few hours later I am no longer able to log into my account at all. I speak to a CSR who tells me that I will no longer be able to login to my account. I tell them that if they dont want my action that is their right but i want my money back asap if I will not be allowed to log in to check on my account etc. She tells me that is fine and that i will receive 5000 on monday and the rest (about 1600) on tuesday.

Today it is wednesday and i have not gotten the rest of my money. The livechat CSRs all have NO clue what is going on any take anywhere from 10 - 15 minutes per line of text that they type. They now are trying to tell me that my bonus money has been taken out of my funds. This is totally unbelievable as first of all i have completed almost all of the WR and secondly If they are not going to allow me to bet how am i supposed to finish it.

That is a great plan... ban winners right before they finish a WR and then take away their money.

I have emailed assitance@sportsbookreview hopefully they will be able to help me get ALL of my money.

BE WARNED when dealing with BETWWTS

[natrass]

Any news on this?

[Mudcat]

Welcome to the forum Lemieux66.

You've got a small error in the e-mail address, assistance@sportsbookreview.com. I assume that was just a typo here.

Other than sending that e-mail to Dozer, the only suggestion I have is get on the phone with WWTS and get some answers. That's what I would do.

But I would be interested in hearing an update when you have one.

[Bill Dozer]

I've been communicating with Lemieux66 by email and I think a phone call would be beneficial. The best way to address this with the book may be by phone as well.

Look for an update tomorrow.

[pags11]

I'm interested to see how this turns out as I've never heard of WWTS booting a winner for no reason...

[Bill Dozer]

The player had the ability to wager by phone, not sure why there was an issue with general account access. WWTS CS says he is only $40 short of completing a $19170 roll-over.

Had the player believed he would not have received the full balance, obviously he would have made a $40 phone bet prior to requesting his money. Unless there are any other facts the book has to add, I'm confident they will see to it that he doesn't lose the bonus...will update after speaking with mgt. in the AM.