IWager

[jentude]

when i first signed up here this was the first problem book case i saw, just intrested in the outcome, i play a lot of poker and have never seen a poker joint take so long on an issue.

[natrass]

Jentude, just asking, but you are clearly fascinated by this one ... seems the only posts you make these days pretty much. Just wondering why this case grabs your attention so much?

[jentude]

Another week goes by and nothing. These guys really need to get their act together

[marc]

As I recall, Susan ultimately got paid.

[magnavox]

Will Hill uses both Crypto & Boss -- two versions of the casino there.

[FreddeSwe]

Fred,
There are quite a few sites that use Boss. WillHill and Sportingbet are listed as the major brands on their site.

Thanks Bill! Thought that the company who was connected to William Hill's poker was named Cryptologic. If that is true Boss is perhaps the poker software I use the most. Might be worth taking into account in the future.

[jentude]

Bill you might have answered this before, but how did that previous instance with the lady named susan end? WHat was the resolution there? Could they not prove their case?

[Bill Dozer]

Fred,
There are quite a few sites that use Boss. WillHill and Sportingbet are listed as the major brands on their site.

[FreddeSwe]

What poker sites use BOSS software?

[marc]

Iwager,

I think its great that you are switching over to paradise poker. If more operators did the same, maybe BOSS would finally wake up and realize that these investigations have to be done in a timely manner.

[jentude]

I never said all the money in the account was returned I simply said your deposit was returned to you so as to show others we were not holding your deposit back. As to the fact that we did it only as it was done on your card thats rediculas. We do not take peoples money. I have been promised a reply and am sending emails to Boss daily. It is a problem with them and thats why iWager is switching to ParadisePoker.

I wager nice to see you reply, and also good idea switching to paradise. They have a very good poker operation. I play there alot. The problem i have is that you guys are accusing this man for 2 months now, if boss can't get you the evidence by now PAY THE MAN! You have no control over your poker room, but you believe them when they tell you he dumped? WHy believe them if they can't show you a shread of evidence? Just my 2 cents

[Bill Dozer]

Hey Bill just curious if you've heard from iwager giving any reason as to why they didnt respond on monday?

No Pistol. I was also waiting for a promised email update that did not arrive. Hang in there.

It is nice to see Iwager is still keeping an eye on this and I am optimistic that it will end the way Susan's case did.

Paradise Poker appears to be a much better choice.

[iWager]

I never said all the money in the account was returned I simply said your deposit was returned to you so as to show others we were not holding your deposit back. As to the fact that we did it only as it was done on your card thats rediculas. We do not take peoples money. I have been promised a reply and am sending emails to Boss daily. It is a problem with them and thats why iWager is switching to ParadisePoker.

[Pistol Pete]

Hey Bill just curious if you've heard from iwager giving any reason as to why they didnt respond on monday?

[SBR_John]

I thought IWager handled themself good and respectable here in the forum. But to fail to post today as IWager themself promised is inexcuseable.

[Pistol Pete]

Its great to see Iwager lives up to their word again. They said they would have the "evidence" to post on monday and sure enough monday comes and goes and nothing from them. Now you guys see what my experience with their customer service was like, always being told they would have answers by a certain time and then they give you nothing.

[jentude]

I will be speaking with Boss Media on Mon and will have this resolved. For all of you that read this forum just remember we have thousands of people that play poker through our site and we have had 2 complaints. The fact is when a company does a lot of business they will get some complaints. I bet there is a lot of companies out there that wish they only had 2 complaints. Also Pete says he did not get any bonus which is not true. We give a 15% cash bonus on reloads so we do look out for people trying to abuse it and an obvious way would be to dump the chips to a friend and not worry about raked hands and rollovers. I will make another post next week but rest assured I am a hands on owner and I will always make sure I respond to peoples concerns and make sure they are resolved. Sometimes they do take a whileas I am dealing with 2 other companies but all issues WILL be resolved.

HMMMM no response yet I see. JJ do you know anything about the other persons complaint with iwasger, and how it was resolved?

[jentude]

So is this the day IWAGER puts up or shuts up? from what has been posted and written by BILL it looks like this place has no idea whats going on in their poker room!

[Brick Tamland]

What the url...Idontpay.com ?

Lets go Iwager. get your shat together.

[Pistol Pete]

Why does the story keep changing everyday with iwager? First I was chip dumping and now I already got my money back? How come everytime I come back and dispute your accusations they come up with a new one?

First off two complaints for a poker room is great, the problem is we just happen to be the two people lucky enough to find SBR and have a forum to share our complaints. IM sure there are other complaints at other forums or people just pissed at their customer service that have no outlet.

Second lets not keep trying to confuse people here iwager. You returned me back my deposits that i made with my credit card, what you are keeping is my profit. Lets not pretend that if i hadn't made those deposits with my card you would have sent them back. The only reason they returned my deposits was because you knew i could dispute the charges on my card and get the money back anyways since they were keeping my money. If i had deposited with Neteller or Western Union im sure I would not have my deposit money back.

The real issue here was that there accusing me of chip dumping. Its been two months and you still do no have evidence of me "chip dumping". As noted on SBR you accused another player of the exacty same thing and it took over two months also to get the issue resolved in the players favor. Your software allowed my brother and I to play heads up, now your telling me because i won or he won that its CHip dumping and the examples you sent my brother of the "alleged chip dumping", that ive posting in this post is absolutly ridicules and you said in your email that , that was the evidence of why you closed both of our poker accounts, so if you had that evidence two weeks after the incident and that was good enough to keep my money then, why now two months later do you not have the evidence to show Bill of why my profit should be keep?

[Bill Dozer]

Guys let me clear something up for you who do not know about iwagers poker room. It is not partypoker where they have millions of players. I opened my account and only played 5-10 no limit. The entire time i played 5-10 nl about they highest limit they have there. There are only about 30-40 players the entire time i played that play that high of a limit. So to completely avoid playing my brother is not as easy as u think. Second I did recieve bonus deposits but never recieved any of that money in my withdraws because I hadn't rolled over the bonus yet so the only money I withdrew was money I made at the tables. My account was only open one week before they shut it down, so cheating to get bonuses was never an issue, i dont give a damn about the bonus I only want my money. I just want you guys to imagine your accounts been closed almsot two months ago they decide you cheated and wont give u your money. Now almost two months later they still do not have the evidence to show me how i cheated? Is this alittle strange to anyone else? Thanks everyone for reading this long ass post and thanks againg Bill for your constant support in this issue.

Yes, terrible procedure, failed promises and bad customer service.

Raffi,

Can you give this player a deadline for when Iwager will pay him if this is not sorted out by your partners? There hasn't been any progress since this complaint was passed on to you.

[jay88]

.... becuase otherwise you would know there is always going to be some complaints.

Have to agree with you there.

[iWager]

Your deposit was credited back to your card almost a month ago. Did you forget that?

[iWager]

If it was only iWager involved I would be able to get proof in a day but remember as a licensee of Sportingbet I have to go through them and then in turn they go to Boss Media.

[iWager]

OK first of all 2 complaints in a poker room from thousands of players is a record I am proud of not ashamed of. Secondly I am gathering the proof to post next week however the players funds are not frozen and were put back on his credit card almost 3 weeks ago (which he forgot to mention)
I guess many of you have never run a business becuase otherwise you would know there is always going to be some complaints.

[marc]

Pistol Pete,

You're right. it makes no sense. There is far too much concern about preventing fruad, and too little concern about cusomter rights, and common CS..

Raffi,

Can you put some pressure on Boss media to complete their investigation. It's one thing to ask for a acouple of days or even a couple of weeks, but Boss shouldn't be allowed to simply accuse a player of cheating, and then take an indefinite period of time to investigate. It's not fair to the player, and its not fair to you the book owner.

[Pistol Pete]

Guys let me clear something up for you who do not know about iwagers poker room. It is not partypoker where they have millions of players. I opened my account and only played 5-10 no limit. The entire time i played 5-10 nl about they highest limit they have there. There are only about 30-40 players the entire time i played that play that high of a limit. So to completely avoid playing my brother is not as easy as u think. Second I did recieve bonus deposits but never recieved any of that money in my withdraws because I hadn't rolled over the bonus yet so the only money I withdrew was money I made at the tables. My account was only open one week before they shut it down, so cheating to get bonuses was never an issue, i dont give a damn about the bonus I only want my money. I just want you guys to imagine your accounts been closed almsot two months ago they decide you cheated and wont give u your money. Now almost two months later they still do not have the evidence to show me how i cheated? Is this alittle strange to anyone else? Thanks everyone for reading this long ass post and thanks againg Bill for your constant support in this issue.

[jjgold]

Good post I-Wager and I can see when many players playing always going to have a complaint once in a while

Good Luck

[jentude]

Nice to finally see something being done on this issue! As i said in earlier posts they should have been able to resolve this in a much more timelier fashion.

[FreddeSwe]

I will be speaking with Boss Media on Mon and will have this resolved. For all of you that read this forum just remember we have thousands of people that play poker through our site and we have had 2 complaints. The fact is when a company does a lot of business they will get some complaints. I bet there is a lot of companies out there that wish they only had 2 complaints. Also Pete says he did not get any bonus which is not true. We give a 15% cash bonus on reloads so we do look out for people trying to abuse it and an obvious way would be to dump the chips to a friend and not worry about raked hands and rollovers. I will make another post next week but rest assured I am a hands on owner and I will always make sure I respond to peoples concerns and make sure they are resolved. Sometimes they do take a whileas I am dealing with 2 other companies but all issues WILL be resolved.

With only two complaints why do you not try to solve this issues immediately then to avoid bad publicity? But guess that customer service is not a priority for Sportingbet (and might not be for iwager either) as I got experience from (can read that in another thread).

Still, does not make sense to play heads up for real money when you can use playmoney and resolve errands later. Why give away rake to poker site when not necessary unless you want to get raked hands so that you can withdraw your bonus later.

[iWager]

I will be speaking with Boss Media on Mon and will have this resolved. For all of you that read this forum just remember we have thousands of people that play poker through our site and we have had 2 complaints. The fact is when a company does a lot of business they will get some complaints. I bet there is a lot of companies out there that wish they only had 2 complaints. Also Pete says he did not get any bonus which is not true. We give a 15% cash bonus on reloads so we do look out for people trying to abuse it and an obvious way would be to dump the chips to a friend and not worry about raked hands and rollovers. I will make another post next week but rest assured I am a hands on owner and I will always make sure I respond to peoples concerns and make sure they are resolved. Sometimes they do take a whileas I am dealing with 2 other companies but all issues WILL be resolved.

[jentude]

Any updates to be heard from that rafi guy? I would like to see their side of the story!

[jentude]

Hey Bill, is there any update on this situation?

[jentude]

dammit i thought that was gonna show the poker chip, not a face ahhhhhhh

[jentude]

Hope the front page info helps pistol out!

see now im chip dumping