I like Bowmans quite a bit. They often give me bets over the limit on the phone. They have good customer service.
But their clerks might be the worst in the industry. They take longer than most to give the line (and this isn't some delay tactic, they really are just slow). They don't seem to be able to understand clear requests. I always ask for x team to WIN say 1000. and then most often they say, "ok so you are saying, I mean do you want to risk or win 1000". WTF Obviously I have already told them what I want, but I have to say again sometimes a couple times. They also seem to take the longest time to find games. You can even give them the rotation number when they are struggling. They don't respond, then they five seconds later ask for the rotation number.
It is frustrating to say the least. Just for comparison is crazy that Royal clerks have become some of the best in the over the past couple months (new hires, new line manager, and/or new training maybe?), while Bowmans have fallen off even more than before. Obviously Bowmans is 100% better book, but a book that good needs to work more with their clerks, is really bad.
Anyone else have experience with Bowmans betting over the phone? Feel the same?
I have a lot of respect for Bowmans but would love to see some big improvements in this area.
But their clerks might be the worst in the industry. They take longer than most to give the line (and this isn't some delay tactic, they really are just slow). They don't seem to be able to understand clear requests. I always ask for x team to WIN say 1000. and then most often they say, "ok so you are saying, I mean do you want to risk or win 1000". WTF Obviously I have already told them what I want, but I have to say again sometimes a couple times. They also seem to take the longest time to find games. You can even give them the rotation number when they are struggling. They don't respond, then they five seconds later ask for the rotation number.
It is frustrating to say the least. Just for comparison is crazy that Royal clerks have become some of the best in the over the past couple months (new hires, new line manager, and/or new training maybe?), while Bowmans have fallen off even more than before. Obviously Bowmans is 100% better book, but a book that good needs to work more with their clerks, is really bad.
Anyone else have experience with Bowmans betting over the phone? Feel the same?
I have a lot of respect for Bowmans but would love to see some big improvements in this area.