Would you trust a live chat agent? PLEASE HELP

[eaglesfan371]

Situation: US-regulated book has season props up for players’ batting averages, over / under, in MLB.

Their house rules on website specify season long futures must play 160 games minimum, likely for the most popular future, total season wins for teams.

Knowing that the season is likely to be short, I feel I could get freerolled here. I go to live chat and screenshot their response which was:

“Here is the response from our sports trader: As long as the season is played and the player plays some part, the average will be settled regardless of how many games the player takes part in (minimum 1).”




Would you make these bets with full confidence you would not be freerolled? Would a screenshot of their live support hold up in a state complaint against the book if they graded winning bets as no action? Are states actually responsive to betting complaints filed against books? Appreciate any insight.

[19th Hole]

JJ...Sounds like Pennsylvania topic.
Get on the case.

[Optional]

I would think if you place a bet after being told that, then a US regulator would be sympathetic to a complaint if a grader tried to say 160 games are needed as well.

But in general regulators ignore just about anything a CS says and only refer to the terms.

[jjgold]

It all goes back to the rules not with somebody says written rules

[eaglesfan371]

I think I’ll have to call in then and ask to speak to a manager. It would be nice if they would update their rules considering this prop selection is on the front page of their app currently...

[Optional]

I think I’ll have to call in then and ask to speak to a manager. It would be nice if they would update their rules considering this prop selection is on the front page of their app currently...

Maybe they don't consider player props as season long futures?

That might be the easiest question to ask.

[JAKEPEAVY21]

Never trust a customer service rep of an offshore book to give you the correct answer. That said, some do but many are absolutely clueless and oftentimes different agents from the same book will give you different answers to the same question.

[eaglesfan371]

Maybe they don't consider player props as season long futures?

That might be the easiest question to ask.

That’s what I would argue too but their rules are vague. As below:

Baseball Regular Season Series Props

Regular season series props are offered for all 3, 4 or 5 Game Series with the outcome of the all games played counting towards settlement. Series must go minimal 3 games for action regardless of games scheduled and or canceled. A called game will count towards a series wager if declared an official game by the league. All wagers are action regardless of Starting Pitchers or pitcher changes.

Baseball Playoff Series Props

For Playoff Series Winner props, the team that advances to the next round is deemed the winner. Wagers for all other markets are refunded if the required minimum number of games (according to the respective governing organizations) are not completed, or the number of games changes.

Baseball Post Season Rule

All MLB playoff games will have action regardless of date played and or completed, unless specified otherwise. Game winner will be paid based on the official winner of this game as

Baseball Grand Salami Props

Grand Salami prop is determined by the total runs scored in all MLB games scheduled for that day. There are no listed pitchers so all bets are action. Wager applies to all scheduled games and games must go 9 innings (8 ½ if home team is leading). If any game is cancelled or stopped before the completion of 8 ½ innings, all wagers on the Grand Salami will be cancelled.

Baseball Futures

Baseball season long futures are unique wagers which will be offered from time-to- time. For all season long and future props, all wagers stand regardless of team re- location, change to a team name, season length or play-off format. Team(s) must complete at least 160 regular season games for wagers to have action.

Baseball Championship and Pennant Futures

If there is a change to the post season structure whereby a Championship Series is not possible, or called early, Pennant betting will be settled on the team that advances to the World Series from that league.

Baseball Futures List MLB Divisional Odds

Wager on which team will win an MLB division.

MLB Pennant Odds

Wager on which team will win the pennant in either the American League or National League of MLB.

MLB World Series Odds

Wager on which team will win the World Series.

MLB Cy Young Winner

Wager on which pitcher wins the Cy Young Award in either the American League or National League of MLB.

MLB MVP Winner

Wager on which player will win the MVP award in either the American League or National League of MLB.

MLB Regular Season Wins

Wager on the number of regular season wins by a listed team in MLB.

Head to Head Regular Season Wins

Wager on the number of regular seasons wins made by one team vs. another team.

Most Home Runs Hit

Wager on which player hits the most number of home runs in the regular season.

Highest Season Long Batting Average

Wager on the highest season long batting average by a particular player as declared by MLB.

Most RBI’s in Season

Wager on which player has the most Runs Batted In during the regular season.

Most Pitching Victories

Wager on which player is awarded the most wins during the regular season.

NCAA World Series Winner

Wager on which team will win the College World Series.

[cincinnatikid513]

drama queen

[sweep]

How would you be getting free rolled? If at least 160 games are not played there is no action

[MeanPeopleSuck]

When you say "US Regulated" are you referring to a legal book in NJ or somewhere? If so, then maybe it's worth putting together the kind of evidence you're talking about because it's possible to actually file suit in a jurisdiction they care about.

But if it's an offshore book, it doesn't matter what they say today anyway cuz they'll just make whatever decision they want to when the time comes. My advice: save yourself the headaches and ditch the bets (I mean, unless they're really +EV stuff and therefore worth the higher risk.)

And I know of what I speak: I'm currently experiencing the same BS with season long NBA player props. One book's NA'd them, in two others they're still pending, but none of them has a specific enough rule to point to so I can say, "There, that Rule controls this."

So I'm hosed into sucking the catch-all provision every sportsbook's got somewhere in its rules: "anything not covered here will be decided like in Vegas." Except different books in Vegas are taking different approaches to this thing, so it's basically "offshores' choice."

Bottom line: I wish to *** I'd never made those bets.

[big joe 1212]

Not worth betting

Sweat the game, not the payout (the Greek)

[eaglesfan371]

The ad banner for “MLB player specials” is still up but the lines are gone.

[DrunkHorseplayer]

If it's not crystal clear, stay far away.

[19th Hole]

Much ado about nothing.

[eaglesfan371]

The agent I spoke with this morning said the market for this was taken down until the rules are sorted out. Guess my point was valid and made it up the ranks.

I asked them what their limit was on this couple times to no response. Guess I’ll have to deposit couple hundred and see.

[clockwise1965]

I would just pass.

[jazzmonkey]

I've had advice from live chat that subsequently turned out to be correct, the advice was not honoured so taking that then the principle should be to not take advice as gospel

[jjgold]

the thread has scam written all over it

[unusialsusp5]

the first thing they train these reps to say is "is there anything else i can help you with today" after not helping you with your issue.