Help me understand how bonus rollover works

[Sobob99]

So I'm having a little trouble understanding how bonus rollover works. I made a deposit to sportsbetting.ag for the 50% NFL Reload. I lost all my money and my account was at $0 in a few days. I contacted customer service and asked if my rollover requirements had been met, and if I could redeposit. She said that when your account hits $0, your rollover requirements are met and rollover is reset. So I made another deposit using the same bonus, my rollover was reset, and again I lost all my money, account zeroed out, and I redeposited. I noticed that the rollover was not reset this time when I redeposited, and the rollover counter doubled (because of my previous deposit). So I contacted customer service, who said sorry the system did not reset it, and she would send a request for it to be reset. The next day it was reset again. Two days later, I lost all my money again, account was at $0 and I redeposited and started betting. The next day I hit a lot of my bets, and ran my account up to 19K, and when I checked my rollover counter, I noticed that once again, the system had not reset the counter upon my most recent deposit when my account was at $0, and the counter is currently showing 90K as the rollover amount, effectively stacking up rollover amounts from previous deposits. When I contacted customer service, the agent said that rollover is not reset when the account is at $0. To my understanding, every book resets rollover when your account is zeroed out, and the agent who I spoke to 2 weeks ago at sportbetting.ag said that also.

I'm not planning on withdrawing the whole amount, but I've lost a lot of money to these guys, and now when I go on a good run, they want me to meet a rollover requirement that will take forever.

Is what this cs agent said true or is he misinformed?

[BigJay]

The bonus rollover rule is never take a bonus and if the book are not crooks you can take your money out whenever you want.

[Sobob99]

Okay, but I took one in this case. So the dispute here is what the rollover amount is. I just want to make sure it is implemented properly

[ans61201]

Rollover should be reset when you lose it all. Some players would never be able to withdraw if they stacked them. No reputable place would stack rollovers.

[Sobob99]

That's what I'm saying! I thought that was the standard and also the rule at sportsbetting.ag, an A rated book on sbr

[Crusherrr]

I've had to email Sportsbetting countless times to get it reset before making my next deposit. I had the same problem as you. Sometimes it's reset on its own but nowadays it never resets to $0 when you lose. I always have to email them or live chat and it takes 12-24 hours to get reset. Very annoying. I don't complain because the bonuses are great and I love the site. Betonline always resets for me. Luckily, we can play on both sites. It's annoying, but both books have been great and offer great promotions so I take the good with the bad any day.

[JAKEPEAVY21]

The rollover calculator does not reset and you have to ask them to reset it every time...bush league tactic..

[temple2010]

The rollover calculator does not reset and you have to ask them to reset it every time...bush league tactic..

That’s it!!