Racebook issue

EmpireMaker · 11-19-16, 11:49 PM

It's working now, Thanks

EmpireMaker · 02-19-17, 04:02 PM

The racebook isn't working at all right now, it also didn't grade races last night. It would be great if you could look into it. Thanks.

reigle9 · 02-19-17, 05:04 PM

Seconded.

I've gotten in the habit of throwing points away in the racebook.

mr. leisure · 02-19-17, 05:06 PM

I have bets not graded from Santa Anita yesterday.

jjgold · 02-19-17, 05:07 PM

settle down guy

just points

We had to call in a tech guy because of you

God Bless

Sam Odom · 02-19-17, 05:55 PM

SBR is on a skeleton crew today

JJ is the only person working

jjgold · 02-19-17, 06:40 PM

EmpireMaker · 02-19-17, 10:25 PM

Originally posted by Sam Odom

SBR is on a skeleton crew today

JJ is the only person working

No wonder it never got fixed.

jjgold · 02-19-17, 10:42 PM

Tech glitch today
Short handed

I was busy betting

SBR Genie · 02-20-17, 09:39 AM

Originally posted by EmpireMaker

The racebook hasn't graded the last few races, would you please look into it. Thanks

Originally posted by reigle9

Seconded.

I've gotten in the habit of throwing points away in the racebook.

Originally posted by mr. leisure

I have bets not graded from Santa Anita yesterday.

All pending wagers has been cleared. Thanks.

Sam Odom · 02-20-17, 09:43 AM

Genie... you getting Holiday Pay ?

Presidents Day

SBR Genie · 02-20-17, 09:49 AM

Originally posted by Sam Odom

Genie... you getting Holiday Pay ?

Presidents Day

SBR is open 24/7. Always at your service sir!

jjgold · 02-20-17, 09:59 AM

We are at about 75% staffed right now and any slow grading we apologize for

EmpireMaker · 06-24-17, 06:15 PM

The racebook clock isn't moving the upcoming races list along and hasn't graded the last few races, would you please look into it. Thanks

EmpireMaker · 06-24-17, 07:27 PM

anyone ???

jjgold · 06-25-17, 04:40 AM

Techs were closed up last night

Will inform them this AM

EmpireMaker · 06-25-17, 10:51 AM

Thanks, it still hasn't graded wagers and now it isn't showing any upcoming tracks for today. Maybe they are working on it?

jjgold · 06-25-17, 11:11 AM

Yeh

Some tech issue arised

Coding and feed issues

mr. leisure · 06-25-17, 03:32 PM

Still down , wanted to play Santa Anita today .

SBR Ivy · 06-26-17, 08:41 AM

Originally posted by EmpireMaker

Thanks, it still hasn't graded wagers and now it isn't showing any upcoming tracks for today. Maybe they are working on it?

Hi EmpireMaker, your pending race ticket has been voided. Let me know if you have any problems or questions. Thank you!

jjgold · 06-26-17, 08:49 AM

I made some calls and put pressure on administration to get this sorted out and hopefully less technical issues in the future

EmpireMaker · 07-22-17, 05:05 PM

The racebook clock isn't moving the upcoming races list along and hasn't graded the last few races, would you please look into it. Thanks

jjgold · 07-22-17, 06:13 PM

It happens sometimes when the office is light handed in the technical department let me call IVY at home

INVEGA MAN · 07-22-17, 09:01 PM

I just called IVY and she is going to look into it.

EmpireMaker · 07-29-17, 12:25 PM

The racebook clock isn't moving the upcoming races list along and hasn't graded the last few races, would you please look into it. Thanks

EmpireMaker · 07-29-17, 04:56 PM

still not working

jjgold · 07-29-17, 06:51 PM

Let me see if I can call tech in and do a remote session

EmpireMaker · 08-01-17, 11:42 AM

I made a bunch of wagers Saturday in the racebook while it was having issues and they are all still stuck in my open bets. I would appreciate it if you would grade or refund them. Thanks

SBR Genie · 08-01-17, 11:57 AM

Originally posted by EmpireMaker

I made a bunch of wagers Saturday in the racebook while it was having issues and they are all still stuck in my open bets. I would appreciate it if you would grade or refund them. Thanks

All pending race wagers has been voided, EmpireMaker.

funnyb25 · 08-01-17, 12:06 PM

What's going on? TIA

EmpireMaker · 08-01-17, 12:06 PM

Thanks Genie

SBR Genie · 08-01-17, 12:10 PM

Originally posted by EmpireMaker

Thanks Genie

EmpireMaker · 09-22-17, 09:30 PM

The racebook clock isn't moving the upcoming races list along and hasn't graded the races I wagered on tonight, would you please look into it. Thanks

SBR Genie · 09-23-17, 09:26 AM

Originally posted by EmpireMaker

The racebook clock isn't moving the upcoming races list along and hasn't graded the races I wagered on tonight, would you please look into it. Thanks

Hi EmpireMaker,

Should be fine now and all your pending race tickets has been voided.