Has anyone dealt with Betonline Poker? I was given a cash bonus of $30 they say to get a feel for their pokersite. I lost it all back in October 2013. I recently deposited 50 and won a big parlay in the sportsbook and tried to withdraw but they said I have a rake rollover and I can't withdraw until that is complete. They said its a lifetime rollover no matter what. Anyone hear about this????
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They've got the strangest rollover rules of anyone around. Should be common knowledge by now that they do have issues resetting rollovers and you should have cleared it up with them beforehand.
At this point, if they don't do the right thing and reset, your only option is go play conservative and grind it out on the tables.
Let this be a warning to everyone, if you bust out at Betonline, don't redeposit until your rollover is reset. Books survive on the constant reloader's, if people actually read the rules beforehand, BOL would either have to change their policies or they would be out of business.
They do have some reasonable reps who might be able to help you, worth a shot.Comment -
Originally posted by tto827
exactly. they got me good once on a super-rollover and now before i even think about depositiing i go into live chat and make them reset it to zeroComment -
Rachel: Thank you for contacting Live Chat Service. How may I assist you today?
alex: why do i have a rollover for poker
alex: and if i took a bonus when and how much was it
Rachel: We sent you mails offering a welcome back bonus. It was a total of $30 and two tournament entries.
alex: which i never used
alex: i never deposited into poker
alex: or entered tourneya
alex: tourneys
alex: give me dates please
Rachel: I'm sorry for the delay. I'll be right with you...
Rachel: The tournament entries weren't used however you did use the cash. $20 was added 2013-10-24 14:35:54 EST and $10 was given on 2013-10-16 01:55:53 EST
alex: ok but i didnt win anything
alex: so if i lose all of it theres a lifetime rollover now that is what you are saying
Rachel: When you use a poker bonus you have to meet any roll over requirement before you can withdraw regardless of whether you won or lost
alex: even so i didnt use the $20 at all
alex: i played with the $10
Rachel: I've reviewed your play and can see that all of the funds were used
alex: so there is a lifetime rollover correct
Rachel: Yes. You cannot withdraw until you rake $30. Let me check what you're currently on though because you were quite close when you requested the withdrawal
alex: even tho i had no money in over 2 months in this account and then decided to put in 50. there automatically a rollover from 2 months ago. that is the policy right?
alex: i think i am like $2 off
Rachel: Sir, our poker bonuses have a roll over that has to be met because it's a cash bonus. It's not a bonus like free play or a casino bonus. If you withdrawal today or a year from now you will still need to meet the roll over requirement
Rachel: You're currently on $15.80. This is the rake you've earned since you received the first bonus
alex: ok i got an email that im at $28 and change
alex: now we have a problem
Rachel: Unfortunately that was incorrect. That amount is the total rake you've earned since you had your poker account.
alex: so how much more do i have to get
Rachel: You need to generate a total of $30 in rake. So that's another $14.20
alex: i would like proof of my generated rate please
alex: rake*
Rachel: There's no place to view it but, I suggest looking at your pop points. It will give you a rough estimate of what you've generated. The only difference is that you can generate pop from tournaments but rake is only from cash tablesComment -
alex: so there is a lifetime rollover correct
Rachel: Yes. You cannot withdraw until you rake $30. Let me check what you're currently on though because you were quite close when you requested the withdrawalComment -
BOL contacted me so lets see what happens.Comment -
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Why any1 still plays at his book is beyond me. They always tries to screw over on the player with poker bs or rollover bs that never resetsComment -
That's why I charged back these "fukks", feel good now, they are corruptComment -
Ok the issue was resolved. A BOL manager called me and said they would go ahead and remove this rollover. Just waiting on an email confirmation. I mean I am frustrated that my payout was cancelled and forced to play poker which I lost a bit of money there but at least I can cash out now.Comment -
They tried fighting me over a 25 dollar free play they took away and said wasa promotion balance. Then they said I had to use it in a year, then told sbr on a complaint I had to use it within a few days of receiving it.
Something is amiss at Bol.it's been posted at other forums as wellComment
