1. 06-20-20 03:53 PM #1
    r3coil_
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    5Dimes SB cash order 'completed', funds never received. SBR support emails ignored.

    Order #42631
    3000 betpoints for $200 USD at 5Dimes.

    This order was marked completed on April 4th. I know it can take some time to receive funds so I waited.

    I sent an email on May 7th to inquire about this. No response.

    I livechatted and spoke with optional on June 3rd. He asked me to send an email to forum@sportsbookreview.com as it would go to all site admins and it would be dealt with. Email sent but no response.

    I sent one more email on June 10th. No response.

    I've been nothing but polite and patient. I understand that the issue may be on the 5Dimes side but at the very least I would expect my points to be refunded so that I can place a different order.

    Can someone please assist me with this?
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  2. 06-21-20 11:17 AM #2
    RudyRuetigger
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    try sam9ball or genie

    im not sure which is in the store since i havent ordered in forever
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  3. 06-22-20 11:08 AM #3
    Jayvegas420
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    This sounds like something only a horse moderator can fix.
    PM sent.
    Nomination(s):
    This post was nominated 1 time . To view the nominated thread please click here. People who nominated: 19th Hole
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  4. 06-22-20 01:23 PM #4
    horja1
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    Quote Originally Posted by r3coil_ View Post
    Order #42631
    3000 betpoints for $200 USD at 5Dimes.

    This order was marked completed on April 4th. I know it can take some time to receive funds so I waited.

    I sent an email on May 7th to inquire about this. No response.

    I livechatted and spoke with optional on June 3rd. He asked me to send an email to forum@sportsbookreview.com as it would go to all site admins and it would be dealt with. Email sent but no response.

    I sent one more email on June 10th. No response.

    I've been nothing but polite and patient. I understand that the issue may be on the 5Dimes side but at the very least I would expect my points to be refunded so that I can place a different order.

    Can someone please assist me with this?
    Most likely that will happen. But it might take some time.
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  5. 06-23-20 12:55 AM #5
    ninjagorn
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    3/17/2020
    1:36 AM    		 Order id: 42596




    Confirmed in beginning of april, but at the moment MIA...Pinnacle
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  6. 06-23-20 04:36 AM #6
    CWD
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    They are too busy doing trivia resets i guess

    You should be at head of line for 200$
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  7. 06-23-20 05:20 AM #7
    slayer14
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    Not looking good for me also mine order completed last week still no funds.

    Order ID: #42743
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  8. 06-23-20 06:41 AM #8
    CWD
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    Slayer u are up there too
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  9. 06-23-20 08:05 AM #9
    SBR Genie
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    Quote Originally Posted by CWD View Post
    They are too busy doing trivia resets i guess

    You should be at head of line for 200$
    lol.. I am reading this thread and yes, we are asking the store to follow up all store order concerns.

    CWD, I help you with your store order last week, right? not sure why you didn't reply to my last message and why you are still mad after I extended help.
    Last edited by SBR Genie; 06-23-20 at 08:38 AM.
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  10. 06-23-20 08:13 AM #10
    5mike5
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    Genie always comes through
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  11. 06-23-20 10:55 AM #11
    RudyRuetigger
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    wow

    what is the update cwd???
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  12. 06-23-20 01:45 PM #12
    CWD
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    Quote Originally Posted by SBR Genie View Post
    lol.. I am reading this thread and yes, we are asking the store to follow up all store order concerns.

    CWD, I help you with your store order last week, right? not sure why you didn't reply to my last message and why you are still mad after I extended help.
    I sent the email to that address on friday and never heard back what you need play by play give me a break

    6 weeks chasing a gift card too much tell store to stop ignoring emails
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  13. 06-23-20 01:53 PM #13
    CWD
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    I dont see any anger here

    There should be though when sbr store goes posting "who said being a pro is worthless" in players talk while ignoring all these people

    Ok
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  14. 06-23-20 02:07 PM #14
    SBR Genie
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    Quote Originally Posted by CWD View Post
    I sent the email to that address on friday and never heard back what you need play by play give me a break

    6 weeks chasing a gift card too much tell store to stop ignoring emails
    This is my last reply to you here, CWD. Again, you just contact me once and I helped you. Now that you gave me the update, I will ask the store in charge to check that email you have forwarded --- as what has been instructed from you.

    Again guys, SBR store merchandise (US) store orders and Sportsbook cash orders are two different things. They are being processed differently. Sportsbook cash may sometimes have delays for it involves sportsbooks in the process...but US store orders can be processed immediately, and if you have any concerns about facing delays in that order, you can contact me immediately to check that. You don't need to wait 4 months and act as if you are being ignored.
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  15. 06-23-20 02:21 PM #15
    CWD
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    Ok great im not playing tit for tat or last word but

    4 emails over 5 weeks and not one response for usa store order so yes i feel ignored ok

    Dont worry i wont be renewing membership and too bad you forced all this into forums that shouldnt have had to happen
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  16. 06-23-20 02:50 PM #16
    ninjagorn
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    Quote Originally Posted by CWD View Post
    Ok great im not playing tit for tat or last word but

    4 emails over 5 weeks and not one response for usa store order so yes i feel ignored ok

    Dont worry i wont be renewing membership and too bad you forced all this into forums that shouldnt have had to happen
    I also sent mails and never got an reply.
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  17. 06-23-20 09:00 PM #17
    r3coil_
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    Quote Originally Posted by SBR Genie View Post
    lol.. I am reading this thread and yes, we are asking the store to follow up all store order concerns.
    Hi Genie. This thread was derailed a bit by other posters and it's not clear how SBR operates internally or who manages what.

    Are you able to put in an inquiry to the SBR Store regarding my order? Any assistance is appreciated. Thank you.
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  18. 06-29-20 10:50 AM #18
    r3coil_
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    Bump.
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  19. 06-29-20 07:56 PM #19
    slayer14
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    Still nothing in my bookmaker.eu account also
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  20. 06-30-20 01:43 AM #20
    Ignasio
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    same here, from April 4th
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