SPORTSBOOK REVIEW NEWSWIRES
TowerGaming winnings confiscation dispute
1/20/2012 4:32:59 PM
Two unrelated TowerGaming (SBR rating D+) players claim that their winnings have been confiscated. Each player has a similar account of the sportsbook debiting their balances, allowing only for their deposits to be returned.
TowerGaming stated that their welcome bonus was intended for recreational bettors only.
One player shared a transcript that shows "LisaT"—a TowerGaming representative—abruptly disconnecting a chat session.
TowerGaming chatLisaT: I have spoken to the Betting Manager about you
LisaT: Your cashout will not get processed I am afraid
LisaT: Our Welcome Bonus is intended to be utilized by recreational gamblers only. Tower Gaming reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.
LisaT: You are welcome to cashout your intial deposit and play elsewhere
The two players state that €381 in winnings have been removed. SBR is following up on this complaint.
On 13 January 2012, SBR reported that
GR88 Sportsbook (SBR rating D+) was introduced to the SBR ratings guide. GR88 is powered by
OddsMatrix, which also runs TowerGaming, BoogieBet, BetCave and others. OddsMatrix was first
covered by SBR in July of 2009 for its relationship with defunct bookmaker
BetOnBet (SBR rating F).
Players in need of sportsbook assistance are asked to fill out a sportsbook
complaint form. Alternatively, players may reach Sportsbook Review by writing to
help@sportsbookreview.com or by dialing 1-830-255-4677 during
normal business hours.