[clarkacal]

At the time of these chats, I was unaware of the drama unfolding with erroneous +ev pay schedules by 5dimes and thought from the message they sent me I was just playing on a malfunctioning game which they caught and corrected.


Please wait for a site operator to respond.
You are now chatting with 'Billy'
Billy: Hello. How may I assist you today?
clark: hi
clark: my act is xxx
clark: I received a message saying I was credited my losses on Royal Jackpot deuces wild video poker but I have not received any credit
Billy: Just a moment please
clark: ok
Billy: Can you confirm the password on your account?
clark: xxx
Billy: Just a moment please
clark: ok
Billy: What casino were you using?
clark: bonus
Billy: Just a moment please
clark: The message said the game had an incorrect payout programmed so I was credited
clark: but I have not received any
Billy: Message where?
You are not currently in a chat session.
You are not currently in a chat session.

Please wait for a site operator to respond.
You are now chatting with 'Ian'
Ian: Hello. How may I assist you today?
clark: Ian I was just chatting with Billy and got cut off may I reconnect?
Ian: Sure
Ian: Just a moment please
Please wait while I transfer the chat to 'Billy'.
You are now chatting with 'Billy'
Billy: Where did you get that message?
clark: when I first login
clark: I ll copy and paste it hold on
clark: Please be aware you were credited back the losses accrued playing (VP) Royal Jackpot Deuces Wild from 03/01/11 to 05/09/11 on the bonus Casino due to the game having an incorrect payout setting. The pay out for the game has now been adjusted to fair price. Feel free to contact us if you have any further questions. Dear Customer,
Billy: Just a moment please
clark: ok
Billy: My manager is now checking into this for you, he is asking if you could contact us back in about 30-60 minutes.
clark: ok shoukd I ask to be reconnected with you?
clark: should
Billy: Sure that is fine.
clark: ok thanks

Please wait for a site operator to respond.
You are now chatting with 'Diana'
Diana: Hello. How may I assist you today?
clark: hi, may I be reconnected with Billy please?
Diana: Just a moment please
Please wait while I transfer the chat to 'Billy'.
You are now chatting with 'Billy'
Billy: Hello. How may I assist you today?
clark: hi it's Clark again. I had received the mesage from management you were checking on?
Billy: Sure just a moment.
clark: ok
Billy: That message was placed on your account by mistake, that is why there is no credit back on your account, as per my manager.
clark: Billy please explain how that could be done by mistake
clark: I am down over 7k on that game and if I had been playing a flawed game...
Billy: The message was not meant for you account.
clark: Those were the exact dates I started and stopped playing that particular game. Quite a coincidence.
Billy: Just a moment please
clark: I have been a loyal customer for over 2 yrs and I like your site, if there is something else going on just please explain it and I will probably understand
Billy: As soon as the general manager determine that you were a pro casino player, that type of bonus does not apply to your account, so the message was a mistake.
clark: A pro casino player?
clark: What in the world are you talking about
clark: IF the payout is incorrect its incorrect
Billy: That is as per our general manager sir, I just follow orders.
Billy: Your account is not eligible for any type of bonus.
clark: Ok, how is a refund of losses on a flawed game considered a bonus?
Billy: In order for you to receive any bonus you must re deposit the amount of your payouts.
Billy: Not a bonus but a credit.
Billy: Sorry that is what I meant.
Please wait while I transfer the chat to 'Ernest'.
You are not currently in a chat session.
You are now chatting with 'Ernest'
Ernest: Hello, Clark
clark: Hi
clark: My previous chat with Billy was a bit bizarre
clark: I'm hoping you can clarify
Ernest: it appears the message you saw was placed in your account by mistake
Ernest: I apologize about that
clark: Thats what he said
clark: but how is it a mistake, those were the exact dates I played that game
Ernest: your player profile does not apply for this credit
clark: he said I was a "pro"?
clark: what does that mean?
clark: WHat is my player profile?
Ernest: yes, it's been determined you're not an average player
clark: lol
clark: thank you
clark: Is that a good thing?
clark: How am I not an average player?
Ernest: it is for you
clark: And what does that have to do with me losing in a flawed game?
Ernest: it wasn't flawed
Ernest: it was flawed for some customers
clark: Could yo please explain that statement?
Ernest: you're not one of those, if you were you'd have the credit the note was referring to
clark: you
clark: How it can be flawed for some but not others?
Ernest: because you're not an average player, your history proves it
Ernest: so the settings in your casino play are fine
clark: I assure you I am not cheating if thats what you are jinting, I was trying to figure out how to take a screenshot last night with no success.
clark: hinting
Ernest: not at all
clark: oh ok
Ernest: au contraire, I'm saying you're a very good player
clark: oh ok thanks
clark: I um
clark: I dont understand the statement,"the settings in your casino play are fine" though, do I have different settings? I am not trying to badger you, I just want to feel confident in playing at your site
clark: Are you still there?
Ernest: sorry, yes, still here
Ernest: what I mean to say was that the recreational players were the ones affected by this
Ernest: you're not one of those
clark: Once again, how can some be affected by it but not others? And I am recreational, I just have lots of free time. Have you seen how much Igamble and the games Ive played? Yes I killed full pay deuces but I got like 18 royal flushes. And its an easy game. Can't people win at your site?
Ernest: they sure can, have not been winning?
clark: I bet 500 a game sports, avg. You know this
clark: At what?
clark: I lost about 5k the other night at deuces wild
Ernest: well, you still have taken out 19k more than you've deposited
Ernest: I really don't see the problem, Clark
Ernest: the message was posted by mistake in your account, that was all
clark: The problem I see is if there was a problem with the programming in a game that was represented to be fair, everyone who played it should be compensated. How can you pick and choose because someone is ahead?
clark: Look I really like your site and you give people a fighting chance, but this doesn't fly, do you think?
Ernest: I still don't see the problem, your account was not affected by this as it has deemed to be a more professional type of play
Ernest: you still win, it's not like we're preventing you from that
clark: Ernest, winning or losing is chance, that doesn't mean I shouldn't be credited from a flawed game. Come on you have to see that. And Im really curious, what part of my play is professional?
Ernest: again, the game was NOT flawed
clark: Once again, im not trying to waste your time, I just think you guys are the best online site and I have told dozens of people.
clark: but this is crazy
Ernest: Tony, our General Manager determined your account and action is more professional
clark: That you would credit people that played that game suggest there was a problem Ernest
Ernest: for some people, not for all of them
clark: How is that possible
Ernest: I've been pretty clear on that
clark: Same payout schedule for everyone
Ernest: not all accounts are the same
clark: Oh you adjust the payout schedule is what you are saying
Ernest: and yours, like I said before, show a professional type of action and play
clark: Is that what you are saying, I have a different payout schedule?
clark: Still there Ernest?
clark: Or are you done with me?
Ernest: I'm saying your account is not a recreational account, your game pattern is different from regular accounts
Ernest: no, your payout schedule is not different from other accounts
clark: Well when you don't tell me what makes me a pro I can't defend myself very well. Second year ever betting on games by the way. Ernest, a malfunction on a game is a malfunction for all players that have played it, not just your favorites. You're on some dangerous ground here.
Ernest: we don't have favorites, but your game pattern doesn't make you eligible for the credit the note was about
clark: We aren't getting anywhere, but I have to go unfortunately. I hope this can be resolved later.
Ernest: there's nothing to resolve, sir
Ernest: This decision has been made by management
clark: Doesn't look good Ernest.
clark: But thanks for chatting
Ernest: You're welcome
clark: Bye

[jesuseatsnubs]

If anyone uses 5dimes after all the complaints about them .. especially after Tony said he'll credit people and now his NOT doing that .

everyone BOYCOTT 5dimes .. withdraw all your money from there and give ur business to another book that's an ACTUAL A+ book ..

Thank you for making this thread and showing everyone what a slimy little bastard that Tony guy is .. hope he ends up in jail soon

[robzilla]

WTF...a pro deuces wild vid poker player? LOL!!!!!!

[ncsubowen]

HAHA 5dime's "generous gesture" is going to bite them in the ass! I love it.

Clark there is 0 reason for you to not get paid here.

Tony won't even get on the chat with you. What the fudge is that prick up to?

This might be the best of all the chat logs that I've read.

[Smoke]

5dimes is fukkin joke anymore..

I cashed out everything last week via check.

I hope they get downgraded

[VegasInsider]

No way you'll get that credit. 5Dimes going downhill fast and I don't give a fuk if Tony sees this or not.

[FrizB]

Thanks for posting. I am very close to making my first deposit ever. 5dimes was my book of choice, but now after reading all these horror stories, I am reconsidering.

[clarkacal]

If they do the right thing and pay up, I would gladly endorse them again. Great odds and quick payouts. I just feel I never had a chance at winning at this game because they voided winnings and I should be refunded like apparently everyone else was.

[VegasInsider]

99.999999% chance you won't see this refund money. Call 5Dimes, ask for Tony and hear it straight from management. Unfortunately, I think it's a waste of time and breathe though.

[donkdown]

If this guy doesnt get paid then like someone else said everyone should cash out!! He isnt paying the one guy the 32k and now he isnt paying this guy the refund he promised to everyone. If this were any other book this shit would be front page news and SBR would be all over it!! This just goes to show u can't trust anyone in this biz anymore!

[FrizB]

Also... wouldn't being a so called "pro" entitle you to more benefits instead of less?

[mighty maron]

The finite and rigid laws of mathematics, probability, and statistics are now opinion instead of fact it seems. 4 could be 3...less can be more now. The payout table once again had flaws...this time for the company instead of the player. But wait 5 dimes has determined that math is now perception instead of an exact science. If you are a losing player then you were affected and deserve compensation.

If you have a better grasp of mathematics then the same paytable is not skewed against you. Same math, same code, same equations, and same numbers pluged into them....ah but you are a winning player in the history of the site so you should have an inate ability to overcome the opinion of math instead of its exactness.

The refunds for the losing players were based on a universal disadvantage...an edge for the house that should not be there. More odds against you and math should not be treated as a comp for the losing player and too bad for the players that do the work to understand the game better.



There is a reason that lady justice should be blindfolded. It is to escape bias and for all to be treated equally. The same disadvantage and bad paytable were there for all.....the scales were out of balance and all who partook and played the game deserve the same counter weight...the equal rebate that the losing players received..

[Bill Dozer]

clarkacal,

I spoke to 5Dimes. You will be able to receive the money you lost on this game.

This refund for this game for said period was something 5Dimes wanted to do on their own. There was nothing owed to losers on the +ev game as winners were paid except for the bot player. Because of this they apparently decided paying someone this kind of bonus didn't make sense when that someone had won a good 5 figures in their casino. 5Dimes did tell SBR they would refund for all players and they will honor what they said. A condition of giving you the $6,000 may be agreeing to close your account. You'll need to use their livechat after 5pm EST. Congrats on your wins...and losses.

[blackbeSSt]

clarkacal,

I spoke to 5Dimes. You will be able to receive the money you lost on this game.

This refund for this game for said period was something 5Dimes wanted to do on their own. There was nothing owed to losers on the +ev game as winners were paid except for the bot player. Because of this they apparently decided paying someone this kind of bonus didn't make sense when that someone had won a good 5 figures in their casino. 5Dimes did tell SBR they would refund for all players and they will honor what they said. A condition of giving you the $6,000 may be agreeing to close your account. You'll need to use their livechat after 5pm EST. Congrats on your wins...and losses.

clark, i'd take the money and tell tony to go fukk himself

[gdoom]

This is a 100% bogus post..Believe that!

[ncsubowen]

clarkacal,

I spoke to 5Dimes. You will be able to receive the money you lost on this game.

This refund for this game for said period was something 5Dimes wanted to do on their own. There was nothing owed to losers on the +ev game as winners were paid except for the bot player. Because of this they apparently decided paying someone this kind of bonus didn't make sense when that someone had won a good 5 figures in their casino. 5Dimes did tell SBR they would refund for all players and they will honor what they said. A condition of giving you the $6,000 may be agreeing to close your account. You'll need to use their livechat after 5pm EST. Congrats on your wins...and losses.

That's exactly what anyone who has ever dealt with Tony figured was going to happen.

[Cap dat 4ss]

This is a 100% bogus post..Believe that!

All of your posts are bogus, idiot

[ncsubowen]

So is 5dimes going to have to refund more in losers than they would have if they would have just paid Zabula? Cause that's going to be hilarious. Also, the amount refunded should be 7231, not 6k.

[clarkacal]

This is a 100% bogus post..Believe that!

WHat is?

[ngates815]

clark, i'd take the money and tell tony to go fukk himself

I'd make sure the money clears first....Then definitely tell him. Although I just threw in 500 more in 5 dimes this morning. I don't play in the casino, and hope none of the shit that came from their casino affects us sportsbook only players.

[firedawg]

5dimes is in no way an A book.... end of story

[CanuckG]

This is a 100% bogus post..Believe that!

Get outta here you scum bag.

[mighty maron]

clarkacal,

I spoke to 5Dimes. You will be able to receive the money you lost on this game.

This refund for this game for said period was something 5Dimes wanted to do on their own. There was nothing owed to losers on the +ev game as winners were paid except for the bot player. Because of this they apparently decided paying someone this kind of bonus didn't make sense when that someone had won a good 5 figures in their casino. 5Dimes did tell SBR they would refund for all players and they will honor what they said. A condition of giving you the $6,000 may be agreeing to close your account. You'll need to use their livechat after 5pm EST. Congrats on your wins...and losses.

6k is 6k but at the cost of the account..congrats on that. Still not completely on the same level as the compensation cost the op his account and the accounts of the others are still intact. I thought the R next to the book meant for recreational players but just because its for recreational players it should still be a professional organization. Money is Money but the application of the bonus was still not universally even as it will probably cost the op his account.

[excel]

nice payday. Go over to betjam, a lot more friendly.

[clarkacal]

clarkacal,

I spoke to 5Dimes. You will be able to receive the money you lost on this game.

This refund for this game for said period was something 5Dimes wanted to do on their own. There was nothing owed to losers on the +ev game as winners were paid except for the bot player. Because of this they apparently decided paying someone this kind of bonus didn't make sense when that someone had won a good 5 figures in their casino. 5Dimes did tell SBR they would refund for all players and they will honor what they said. A condition of giving you the $6,000 may be agreeing to close your account. You'll need to use their livechat after 5pm EST. Congrats on your wins...and losses.

I'm not confident I would have been paid had I won though, even though he said that. Maybe, maybe not. Doesn't make sense though since I cant imagine anyone in here would begrudge Tony stiffing a bot player since it's in the rules, so why go out of your way to refund people that lost unless something else is going on? Look, 5dimes has been my favorite book, I just didn't think it's fair to discriminate based on what Ive done with other games and sports betting.

The actual figure i'm down on the game in question is $7231. What if I take the 6k but am still allowed sportsbook action? I'm a degenerate sportsbettor, Tony knows this, and they do offer the best odds and most options. What do you think sbr pros?

[wrongturn]

Won 5 figures in their casino? That is pretty good. If you think you can continue on with half of that rate, it is better to keep the account. But again, they can close your account at any time.

[Bill Dozer]

I'm not confident I would have been paid had I won though, even though he said that. Maybe, maybe not. Doesn't make sense though since I cant imagine anyone in here would begrudge Tony stiffing a bot player since it's in the rules, so why go out of your way to refund people that lost unless something else is going on? Look, 5dimes has been my favorite book, I just didn't think it's fair to discriminate based on what Ive done with other games and sports betting.

The actual figure i'm down on the game in question is $7231. What if I take the 6k but am still allowed sportsbook action? I'm a degenerate sportsbettor, Tony knows this, and they do offer the best odds and most options. What do you think sbr pros?

clarkacal,

$6,000 was not an official number. If you lost $7231 that is the number.

To answer your Q, you should ask for what you want. Worst case scenario is you get the credit rebate for your losses.

[clarkacal]

ok thanks Bill, Ill chat with him later and post on here how it turned out. Thanks again.

[blackbeSSt]

I'd make sure the money clears first....Then definitely tell him. Although I just threw in 500 more in 5 dimes this morning. I don't play in the casino, and hope none of the shit that came from their casino affects us sportsbook only players.

well, yeah! and im like you, lets hope that this doesn't trickle down to the sports book side of it

[arnoldrothstein]

Your in a tough spot cuz. Ive had many problems with tony. but ive always stayed because of all the crazy lines i can get. I play online blackjack and have lost thousands and its rigged. I call and bitch, it gets me nothing

[blackbeSSt]

wrong thread!

[arnoldrothstein]

What

[Br0nxer]

What

hi henry

[Cap dat 4ss]

Clark, i've eaten more $$$ than that to stay with a particular site. However, it wasn't 5dimes, don't know how much I'd be willing to lose to stay with them. Guess it depends on what other outs you have.

[Br0nxer]

pro casino player