5dimes won't credit my losses because I'm a very good player
At the time of these chats, I was unaware of the drama unfolding with erroneous +ev pay schedules by 5dimes and thought from the message they sent me I was just playing on a malfunctioning game which they caught and corrected.
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You are now chatting with 'Billy' Billy: Hello. How may I assist you today? clark: hi clark: my act is xxx clark: I received a message saying I was credited my losses on Royal Jackpot deuces wild video poker but I have not received any credit Billy: Just a moment please clark: ok Billy: Can you confirm the password on your account? clark: xxx Billy: Just a moment please clark: ok Billy: What casino were you using? clark: bonus Billy: Just a moment please clark: The message said the game had an incorrect payout programmed so I was credited clark: but I have not received any Billy: Message where?
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You are now chatting with 'Ian' Ian: Hello. How may I assist you today? clark: Ian I was just chatting with Billy and got cut off may I reconnect? Ian: Sure Ian: Just a moment please
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You are now chatting with 'Billy' Billy: Where did you get that message? clark: when I first login clark: I ll copy and paste it hold on clark: Please be aware you were credited back the losses accrued playing (VP) Royal Jackpot Deuces Wild from 03/01/11 to 05/09/11 on the bonus Casino due to the game having an incorrect payout setting. The pay out for the game has now been adjusted to fair price. Feel free to contact us if you have any further questions. Dear Customer, Billy: Just a moment please clark: ok Billy: My manager is now checking into this for you, he is asking if you could contact us back in about 30-60 minutes. clark: ok shoukd I ask to be reconnected with you? clark: should Billy: Sure that is fine. clark: ok thanks
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You are now chatting with 'Diana' Diana: Hello. How may I assist you today? clark: hi, may I be reconnected with Billy please? Diana: Just a moment please
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You are now chatting with 'Billy' Billy: Hello. How may I assist you today? clark: hi it's Clark again. I had received the mesage from management you were checking on? Billy: Sure just a moment. clark: ok Billy: That message was placed on your account by mistake, that is why there is no credit back on your account, as per my manager. clark: Billy please explain how that could be done by mistake clark: I am down over 7k on that game and if I had been playing a flawed game... Billy: The message was not meant for you account. clark: Those were the exact dates I started and stopped playing that particular game. Quite a coincidence. Billy: Just a moment please clark: I have been a loyal customer for over 2 yrs and I like your site, if there is something else going on just please explain it and I will probably understand Billy: As soon as the general manager determine that you were a pro casino player, that type of bonus does not apply to your account, so the message was a mistake. clark: A pro casino player? clark: What in the world are you talking about clark: IF the payout is incorrect its incorrect Billy: That is as per our general manager sir, I just follow orders. Billy: Your account is not eligible for any type of bonus. clark: Ok, how is a refund of losses on a flawed game considered a bonus? Billy: In order for you to receive any bonus you must re deposit the amount of your payouts. Billy: Not a bonus but a credit. Billy: Sorry that is what I meant.
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You are now chatting with 'Ernest' Ernest: Hello, Clark clark: Hi clark: My previous chat with Billy was a bit bizarre clark: I'm hoping you can clarify Ernest: it appears the message you saw was placed in your account by mistake Ernest: I apologize about that clark: Thats what he said clark: but how is it a mistake, those were the exact dates I played that game Ernest: your player profile does not apply for this credit clark: he said I was a "pro"? clark: what does that mean? clark: WHat is my player profile? Ernest: yes, it's been determined you're not an average player clark: lol clark: thank you clark: Is that a good thing? clark: How am I not an average player? Ernest: it is for you clark: And what does that have to do with me losing in a flawed game? Ernest: it wasn't flawed Ernest: it was flawed for some customers clark: Could yo please explain that statement? Ernest: you're not one of those, if you were you'd have the credit the note was referring to clark: you clark: How it can be flawed for some but not others? Ernest: because you're not an average player, your history proves it Ernest: so the settings in your casino play are fine clark: I assure you I am not cheating if thats what you are jinting, I was trying to figure out how to take a screenshot last night with no success. clark: hinting Ernest: not at all clark: oh ok Ernest: au contraire, I'm saying you're a very good player clark: oh ok thanks clark: I um clark: I dont understand the statement,"the settings in your casino play are fine" though, do I have different settings? I am not trying to badger you, I just want to feel confident in playing at your site clark: Are you still there? Ernest: sorry, yes, still here Ernest: what I mean to say was that the recreational players were the ones affected by this Ernest: you're not one of those clark: Once again, how can some be affected by it but not others? And I am recreational, I just have lots of free time. Have you seen how much Igamble and the games Ive played? Yes I killed full pay deuces but I got like 18 royal flushes. And its an easy game. Can't people win at your site? Ernest: they sure can, have not been winning? clark: I bet 500 a game sports, avg. You know this clark: At what? clark: I lost about 5k the other night at deuces wild Ernest: well, you still have taken out 19k more than you've deposited Ernest: I really don't see the problem, Clark Ernest: the message was posted by mistake in your account, that was all clark: The problem I see is if there was a problem with the programming in a game that was represented to be fair, everyone who played it should be compensated. How can you pick and choose because someone is ahead? clark: Look I really like your site and you give people a fighting chance, but this doesn't fly, do you think? Ernest: I still don't see the problem, your account was not affected by this as it has deemed to be a more professional type of play Ernest: you still win, it's not like we're preventing you from that clark: Ernest, winning or losing is chance, that doesn't mean I shouldn't be credited from a flawed game. Come on you have to see that. And Im really curious, what part of my play is professional? Ernest: again, the game was NOT flawed clark: Once again, im not trying to waste your time, I just think you guys are the best online site and I have told dozens of people. clark: but this is crazy Ernest: Tony, our General Manager determined your account and action is more professional clark: That you would credit people that played that game suggest there was a problem Ernest Ernest: for some people, not for all of them clark: How is that possible Ernest: I've been pretty clear on that clark: Same payout schedule for everyone Ernest: not all accounts are the same clark: Oh you adjust the payout schedule is what you are saying Ernest: and yours, like I said before, show a professional type of action and play clark: Is that what you are saying, I have a different payout schedule? clark: Still there Ernest? clark: Or are you done with me? Ernest: I'm saying your account is not a recreational account, your game pattern is different from regular accounts Ernest: no, your payout schedule is not different from other accounts clark: Well when you don't tell me what makes me a pro I can't defend myself very well. Second year ever betting on games by the way. Ernest, a malfunction on a game is a malfunction for all players that have played it, not just your favorites. You're on some dangerous ground here. Ernest: we don't have favorites, but your game pattern doesn't make you eligible for the credit the note was about clark: We aren't getting anywhere, but I have to go unfortunately. I hope this can be resolved later. Ernest: there's nothing to resolve, sir Ernest: This decision has been made by management clark: Doesn't look good Ernest. clark: But thanks for chatting Ernest: You're welcome clark: Bye