Originally Posted by
Justin7
I am talking to Wilheim, who is talking to EZStreet. The first priority is trying to get the player paid. EZStreet can still salvage this situation if they look at all evidence available, and make things right.
Despite the posts against Powers, I don't think he is "bad". I have spoken to him. I understand his perspective, though I disagree with it.
There are ridiculous things going on in the casino. 100% bonus with 25x casino rollover? And effectively a 5% rebate on your losses? Cory told me that Marvin increased his rebate loss to 10% because he played in the Casino so much. If you do the math on a 99.5% game like Jacks or Better, EZStreet's bonus program is guaranteed to explode in their face. Whether it was Cory or an honest bonus hustler, EZ had no chance. One minor disclaimer -- I don't know EZ's position on this, since they asked I not contact them anymore.
Why did this happen? And why did Marvin increase the rebate loss on an already +EV player game? The simplest explanation is that Marvin is not an expert casino player (and most casino managers are not). He sees a player losing deposit after deposit, and adds a little incentive to lose more, not seeing the big picture.
The same lack of experience that allowed the ridiculous bonus and rebate offers might have contributed to the incorrect robot assessment. If EZ recognizes their error, pays the player, and fixes their bonus structure so that it isn't throwing away money, it might survive this dispute with some credibility. If it clings to its bot defense after the damning game logs were posted at TheRx, they might as well close shop.