Originally Posted by
Stumpage
Today perfectly exemplifies why Phoenix is still close to the top but remains looking up. They really have to improve in terms of wager grading. For example, I'm still waiting for my winning wager to be graded from European hockey this morning (German League). Now Sunday in November is a busy day, and while not exactly an "exotic market" sometimes hockey and basketball on the other side of the pond understandably is not a high priority betting menu item. But if you're going to offer it, you should grade it in a timely manner, as opposed to still having it listed as pending some 4 or 5 hours later. Especially when the matter has already been brought to the attention of CS who promised to resolve it "in 15 minutes" some 2 hours ago. What more can a customer do?
It's not the first time either that I've had to contact customer service over this type of situation. There have been several instances like this, and I've only been with the book since Mid-August. By comparison, it's happened a couple of times with an "A" Giant like the Greek, but this is over the span of a decade. Likewise, I think I've had to contact Pinnacle a single time over grading speed.