[jstblaze]

Good news for all!

No withdrawals will be rpocessed until monday. But that is ok.

[ladodgers1980]

I think we should all take that story from gambling911 with a grain of salt. It says in the story itself that sportsbook.com (jazette) is a major sponsor of their website.

[jstblaze]

The whole puprose of that line was 911 saying that this company has long term stability and has new contracts and growth initiatives, and isnt going anywhere. They are just trying to fi x a really tough problem, and have made some serious progress.

You can have your grain of salt, I iwll stay positive. They pretty much admitted to stalling an dlying, and say they had nothing else they coudl do. I wish they didnt lie and made everything clear, but hopefully it iwll all work out.

[ladodgers1980]

Taking it with a grain of salt doesn't mean you have to be negative. All it means is to be cautious and not be overjoyed at the news. If you read the story, are they really saying anything different from what we've been told for the past 3-4 weeks? It actually sounds exactly the same and just because its posted on gambler911 (who happens to be sponsored by sportsbook.com) doesn't mean its going to happen. I really do hope that the checks will be sent out in the next "few days", but i'm just saying, dont get your hopes too high. The story has been the same from the beginning and they've been throwing us the same line for the past several weeks.

[akalinsk]

First off, I'd like to apologize again for the recent delay in processing your withdrawal.

As you are probably aware, developments in the US have made many of our payment processing partners such as Neteller and Citadel move out of the US market. This resulted in an immediate impact on withdrawals via e-wallets, wire transfers and then more recently on checks.

There are many payment processors out there but it is our responsibility to ensure that your money is always sent using trustworthy and reliable new partners. Unfortunately, this due diligence has slowed down our payouts - we had expected to complete this process over a week ago. Ultimately we are confident that we have maintained our guarantee that your funds have always been as safe with us as they would be in a bank.

The good news is that we've now settled on a new selection of processors for payouts by both wire and checks.

In order to accommodate the integration of these new processors and so that we are completely transparent in where your funds are right now, we have cancelled your existing pending withdrawal and returned the funds to your Vchip account. This now allows you to make a choice of wire or check on your next withdrawal and allows us to waive the fee on any withdrawal requested before March 25.

As well as picking up the fees, we placed a $225.04 cash bonus in your account as a token of appreciation for your patience during this changeover process. This bonus does not have any rollover requirements.

So your requested withdrawal and the cash bonus are in your account 148332181 now.

Please keep in mind that new withdrawals requested as of this Monday, March 19, should be received within 7-10 business days. New withdrawal requests made prior to this date may take up to 10-12 business days

Again, I would like to apologize for these delays.

Best regards,

Michael Jensen
Accounts Manager

[ladodgers1980]

After reading that last post (the email from the acct mgr), I checked my account and they put my withdrawal back into vchips. They added about $60.00 extra. Unlike akalinsk, I didn't get an email. Why the hell are they putting the money back into our accounts without our approval? Honestly, i dont care about a measley 60.00. I'd rather stay at the beginning of the queue.

[TRUN]

x

[stiffedandburned]

My freakin wire just got reversed. They put my money back on my account with some "slap in your face bonus." I guess they want to stall and frustrate me more and are banking that I'll piss away my balance on March Madness!!!

[stiffedandburned]

I don't know what the **** to do with this dead money!!!!!!!!!

[Santo]

Resubmit a withdrawal, just an idea

[jstblaze]

TRUN.

the bonus was 5%.

they put them back in the accounts, because they couldnt handle taking an entire month of backlog withdrawals, and transferring the information manually to a new proccessor.

They have a new proccessor, so they wanted all the withdrawals to be made directly into the new processor, so the information is correctly transferred.

The bonus, was, as it was said on day one, a bonus for the trouble, that would be given to all players waiting, to compensate for the delays. Keith, head of customer service, not reachable by phone, saidto me on day one, a bonus would be given once the problem was fixed.

They put the money back in and you have to rewitdhrawal. The queue doesnt matter, becaus ethe new proccessor is supposed ot be able to handle to new withdrawals an dtheir shoul dnot be a queue or a delay.

If you request it today, it will not begin processing until monday morning.

The only way they could get everyone their money anytime soon was by this method an d they tried to compensate for the wait with a bonus. If you only got 60, then you shouldnt have been complaining, cause you werent waiting for thatmuch anyways.

TRUN, was one of the bank wires that was sent in order to make sure the new wire system was secure and successful. They didnt put his back in because it went thorugh, or will be. Every other withdrawal was canbcelled to allow them to start fresh on monday an dbe back to normal.

[jstblaze]

stiffedandburned you are just a little slow i guess.

[ladodgers1980]

Jstblaze, you can't say i shouldn't be complaining becuase my withdrawal request isn't "that much anyways". Over $1k sounds like a good amount of money to me. I don't care if a player is only trying to withdraw $50 or $100k, the way this situation was handled, anyone has a right to complain. Just because they stalled and deceived us doesn't meant 5% is going to make up for all of that. Nobody has received their money yet, so no one is in the clear. They have consistently lied to us about our withdrawals, so until I actually see the check in my hand, i'm not going to believe them.

There were much better ways they could have handled this. Yes, they might have lost business if they had put a disclaimer on their website or sent out emails to their players (i never received one email), but I think they're gonig to lose a lot more business because players now feel deceived and will take their business elsewhere.

[sportsfanatic]

Jstblaze, you can't say i shouldn't be complaining becuase my withdrawal request isn't "that much anyways". Over $1k sounds like a good amount of money to me. I don't care if a player is only trying to withdraw $50 or $100k, the way this situation was handled, anyone has a right to complain.

Over $1k sounds like a lot to me too. Anybody who doesn't think so can give me thousand.

[increasedodds]

So let me get this straight -

Today's the 15th.

They have their new happy wire processor.

But dont put in requests till the 19th.

Then it will take till the 26th-30th to get your funds.

Wires take 1-3 days... That's 11-15.

Anyone want to bet on whether or not there are still payout complaints a month from today?

-Sean

[stiffedandburned]

Sportsbook.com is not leaning towards paying anybody until at least March Madness is over. Go figure!

[jstblaze]

I was just giving you a hard time Ladodgers, butyou can take it personally. Yes, any money is enough to be completely frustrated, i was just working you up more, when you should have been relaxed.

YOu have to relax is the point. You get worked up and not realize that the queue you were at the beginning of, was a queue to absolutely no where.

They could not process the backlog of wothdrawal requests.

It was not feasable for them, to do it manually.

Yes. They shoul dhave made this process clear. NO, they shoul dnot havelied over and over.

I had my own 20 minute live chat conversations, wher e i got nowhere, an dtold the rep that he was absolutely retarded, and terrible person, and lying through his teeth.

I was trying to be psoitive.

I was told, that no bonus would be sent out until the problem was resolved. THis was from head of customer service, not a rep or supervisor, someone who was not able to be contacted by phone or live chat.

I was told two weeks ago, that not a single check would be sent out for at least two weeks.

The lies from customer service and stall tactics were terrible. But if it helped them keep theri business running well, so they could surely pay us out, then more power to them.

I am not certain we will get paid, or get paid anytime soon, but I ma damn happy there was a significant update, and that it appears, that they are back on track. They are not stalling naymore, they are moving forward. Them putting the money back for this reason, was a good thing, it meant they were trying to do something.

Hopefully it works, and works out for all of us. WHy they are not starting until monday, i dont know, but i hope it is for a good reason, and isnt just bullsht.

[ladodgers1980]

Jstblaze,
I did not take your comment personally, I was making a point that it didn't matter what the $ value of our withdrawals were, that everyone has a right to complain. I am not freaking out here, but at the same time, i'm not going to just stay "positive" and be happy that they put the money back in our account. Maybe its a step forward, but honestly, after they've jerked us off for the past few weeks, who's to say this isn't another stall tactic. All I'm saying is that, none of us should accept what they've said so far and be happy; instead, we need to still stay vigilent and put pressure on sportsbook.com.

Honestly, after this debacle, i'm for sure no longer going to use sportsbook.com. If they had been upfront from the beginning and gave us some reassurances of whats really going on, I could have lived with waiting a month or so. And with all the restrictions by the federal government, I'm really going to rethink this whole online gambling thing (although its been fun).

On another note, I'm glad this forum is here. It's good to know that when you're in a precarious situation, that you're not the only one. All the information you guys have provided have been really helpful.

[stiffedandburned]

To all my fellow degenerate gambler colleagues,

Now that nobody trusts sportsbook.com anymore or online gambling period, where the hell are we going to get our next fix???

[Prodigy2k7]

So WTF do we do, should we cash out via wire, check or what.

I am calling this my play chips account (Like a video game). Thanks for the 5% (250 bucks), its not like i am ever going to see it and besides I LOST 900 this morning to some retard in your g*y a** poker room.

[Bill Dozer]

what if they don't have one?

Every bank should have one. You can ask them for the Swift code or BIC.

[Bill Dozer]

You're absolutely right. I just got off the phone three times with CS and they said that the wire method is NOT up and running. I asked them about my wire that they claim they processed yesterday; Their definition of processed means that they received my info only. They're not releasing any funds via wire for anybody until they feel that they've concluded the trial phase (whatever the hell that means). In other words, this stupid book is still stalling and is using no vasoline on my ass! I hate sportsbook.com !!!!!!!!!!!

Sportsbook.com is trying to pay its player. One of the problems is they don't have a universal answer. They owe so much money and are trying to move so much that it is unlikely one processor can be the answer. They don't want to tell everyone they have processing and then have the new wire service not pan out. How they handle each hurdle as they get higher remains to be seen, but they are still going forward as of now.

[increasedodds]

Why dont they hand write checks, slip them in a fedex or dhl envelope and be done with it?

Sean

[slash]

You can also find the swift code here: http://www.swift.com/biconline/

[eisi1978]

always keep in mind that it is not the fault of sportsbook.com or jazette enterprises that payment deposit/withdraw in the usa is such a mess.

they have to deal with it and it will take some time to find and establish new stable and secure solutions.

if they would write about the payout issue on their homepage players will leave sportsbook.com and no new ones will sign up there.

then all that are waiting for money are messed up.

sportsbook.com has the money and will pay everyone. it will take some additional time but name me a few books that have no problems with payout processing these days.

[ShamsWoof10]

This is a good example of reaction being worse then the situation... As I tell my friends when I preech the economy will continue to downturn they call me "doom and gloom"... The fact that NOT I but people label a falling economy as "doom and gloom" is just stupid and this situation clearly illustrates what I have been trying to tell them... It's not the situation it's the people's reaction to it that will make it so bad... Having "TRUN" or "STIFFY" freak out, piss and moan, or belly ache is one thing but we can't have millions or ten of millions acting that way...

MONEY=GOD
P.S. Observing your reaction is quite interesting.. predicatable but interesting...

[marc]

shamwoofs10,

I think you are mistaken. This situation was serious and could easily hvae spiraled out of control. For a sportsbook t survive it needs to be able to both send and recieve funds.

If the payments don't g out soon, how much longer do you think people will conitnue to play, knowing it may be months before they get thier money.

How much longer do you think it would be before large numbers of players started calling thier banks requesting a **********. Regardless of how successful players would be in getting their money back, Jazette would in all likelihood lose therir credit card processors. Then you would be left with a sportsbook who could niether send nor recieve funds.

So I think this situation could have taken a very bad turn

[TRUN]

I admit I did sort-of freak out -- more just looking for answers - thats why I turned to this board -- Im one the guilty ones who deposits and withdraws on a regular basis, so I put myself in a bad situation with a large cc bill that I fully planned on paying off with the withdrawals and was concerned after never having 1 problem in years and any withdrawal - I just wasnt aware of all the problems in the industry as a whole --- just trying to share my two cents and give everyone else here some info to help them -- Im still waiting my wire transfer that was processed on Tues - sportsbook thinks it will hit Monday...Im hoping - not freaked out, just hoping at this point as the whole situation was an eye opener

[ShamsWoof10]

Oik ASSH*LE here is something INFORMATIVE!!! You're belly achin' about this when you FULLY know that there is NO PROCESSOR YOU IDIOT and you bitching won't get you one either... If there is NO PROCESSOR then who the F*UCK is supposed to process the payouts... the operators who have to listen to your belly achin'...? If you expect to be paid without a processor then tell me wise as* who is supposed to process the checks ....some ghost..? I am waiting on a smaller payout and I KNOW it will come... You say one second I wish they would just tell us the truth ..then when someone does you get freaked out so SHUT THE F*UCK UP and yoiu'll get paid when you get paid and NOT A SECOND SOONER!!! Do a cc charge back I DARE YOU!!! and let's see if it helps you out...

It's like this.. when you brake your leg you fully know that in a few months it will heal in a cast but what if it will heal but you just don't know long..? You would be freaked out because it's the fear of the unkown... SO philosophy these!!!

P.S. weather you know or don't know when your check is coming doesn't make it get there faster it only helps you feel better... SO WHAT!!!

[increasedodds]

Shamswoof -

Here's how it works at legit books:

Olympic - immediately hand processed a wire and later followed with a hand processed fedex check. Both under 3 days.

Trojan - Mike hand processed a wire to me.

InstantAction -Sent via ** and picked up the fees.

That's how books on the up and up do business when shit gets screwed up.

What should sportsbook do? They should hand write checks like any other legit business does if their computer is broken.

Let me know the day you hear Spiro say "Sorry, the check processors are broken for a month"


Sean

[ShamsWoof10]

The Greek does hand write their check I noticed that... My point is that it's not just sportsbook it's many books who are having the SAME issue so I tend to think it's legit.. If it was JUST SPORTSBOOK I would say wipe them off the map of even being considered...

I don't buy the fact they are broke.. They are taking deposits like the one post with CS said and CS honestly says they don't want deposits to drop so that is why they don't post withdraw delays... Microsoft would do the same thing.. Why don't they tell everyone Vista will have problems before even relasing it..? because no one will buy it...

I wanted to add that with an outfit like Sportsbook (not to mention all the sister books all in one) and the backlog I can't imagine it's like sitting around writing a check for your ccards and bills... There money has to be in a bank and there may be issues with the actual banks we don't know the behind the schenes we only know that A LOT of books are having payout issues... If EVERYONE ran to the door all at once at Greek I bet they would be backed up too especially if they keep hand writing their checks... I got a few not hand writen before..

[increasedodds]

The Greek does hand write their check I noticed that... '

---Only when they have to do so...

My point is that it's not just sportsbook it's many books who are having the SAME issue so I tend to think it's legit.. If it was JUST SPORTSBOOK I would say wipe them off the map of even being considered...

---Are there any other legit sportsbooks where people requesting withdrawls 4-5 weeks ago have not been paid?


I wanted to add that with an outfit like Sportsbook (not to mention all the sister books all in one) and the backlog I can't imagine it's like sitting around writing a check for your ccards and bills...

---I am certain they can hire more than one check writer for what they pay for any billboard in any city...


There money has to be in a bank and there may be issues with the actual banks we don't know the behind the schenes we only know that

---Banks are not the problem. Call Bank of Antigua and tell them you are a sportsbook and want to open a business checking account. Let me know what they say. I called a few days ago and they said no problem..

A LOT of books are having payout issues... If EVERYONE ran to the door all at once at Greek I bet they would be backed up too especially if they keep hand writing their checks... I got a few not hand writen before..

---Well I imagine they had quite a run when neteller shut down. I requested a wire and a friend requested a check. Both were received within 36 hours.

Sportsbook may or may not have the money, but it does not look good when any book can not find a processor for over a month. (NOTE THE SAME PROCESSOR IS HAVING NO PROBLEM TAKING MONEY.)

Personally I would not pay more than $.30-40 on the dollar for sportsbook money right now.

Sean

[ShamsWoof10]

I would pay .50 on the dollar I can honestly say... I will also say you made one of the best points and that is the same processor is having no problems taking deposits... That alone has me saying to you I MAY be mis-judgeing the situation BUT I will not say that until late this coming week and IF there problem is still the same... If that is so I will pay my debt on my appologies owed... like I did for ILL...f uckers...

[akalinsk]

Spoke to CS on Friday night, said that my Thursday withdrawal should be processed Monday (2 business days) and then mailed either Tuesday or Wednesday.

We'll see.

[ShamsWoof10]

My point is that it's not just sportsbook it's many books who are having the SAME issue so I tend to think it's legit.. If it was JUST SPORTSBOOK I would say wipe them off the map of even being considered...

---Are there any other legit sportsbooks where people requesting withdrawls 4-5 weeks ago have not been paid?


I wanted to add that with an outfit like Sportsbook (not to mention all the sister books all in one) and the backlog I can't imagine it's like sitting around writing a check for your ccards and bills...

---I am certain they can hire more than one check writer for what they pay for any billboard in any city...


There money has to be in a bank and there may be issues with the actual banks we don't know the behind the schenes we only know that

---Banks are not the problem. Call Bank of Antigua and tell them you are a sportsbook and want to open a business checking account. Let me know what they say. I called a few days ago and they said no problem..

A LOT of books are having payout issues... If EVERYONE ran to the door all at once at Greek I bet they would be backed up too especially if they keep hand writing their checks... I got a few not hand writen before..

---Well I imagine they had quite a run when neteller shut down. I requested a wire and a friend requested a check. Both were received within 36 hours.

Sportsbook may or may not have the money, but it does not look good when any book can not find a processor for over a month. (NOTE THE SAME PROCESSOR IS HAVING NO PROBLEM TAKING MONEY.)

Sean

Some banks are refusing to do business with various sportsbooks - sometimes even in midstride. Each time this happens, the book has to stop sending out checks and bankwires, open a new account with a new bank, and start payouts over. This is understandably frustrating players.

This is a quote from the payout issues thread...