1. #4166
    bigjp5091
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    Quote Originally Posted by eve View Post
    But I have been waiting for so long already. If I cancel it will I have to go to the end of the line again?? This is insane!
    It would appear you are better off being at the end of the line, those of us stuck at the beginning of the line are having the most problems. I have repeatedly tried to get money put back in account so I can attempt an under 2500 withdrawal, but they in my case they insist they have sent money out already, which we all know is a lie.

    Best of luck

  2. #4167
    marc
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    Has anyone noticed that now when you request a withdrawal, you can no longer request a check for over $2500. There are only 2 options now. Either check from $2500 or less, or wire for requests over $2500. No idea what that means for those of us waiting on checks

    SBR Founder Join Date: 7/15/2005


  3. #4168
    jpot34
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    Quote Originally Posted by marc View Post
    Has anyone noticed that now when you request a withdrawal, you can no longer request a check for over $2500. There are only 2 options now. Either check from $2500 or less, or wire for requests over $2500. No idea what that means for those of us waiting on checks

    marc, an e-mail I received yesterday stated I'd have to send them info. for a wire or put the funds back into my account. This check was for 10k. I put it back in my account so I can start kicking out 2500 checks. I do believe they lost their processor for checks over 2500. They DO NOT want to pay people who are up on them. I'm sooooo sick of SB.

  4. #4169
    marc
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    seems like everyone gets emails but me. so far I have nothing but their assurance that my funds were sent

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  5. #4170
    IneedMymoney
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    same here... CS just told me I will have to wait 10 days from June 1st now to receive my check. It was sent on the 15th they said, but there were delays.. They wouldnt let me put the money back in my account and to cash out smaller amounts because its "on its way"

  6. #4171
    marc
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    Quote Originally Posted by IneedMymoney View Post
    same here... CS just told me I will have to wait 10 days from June 1st now to receive my check. It was sent on the 15th they said, but there were delays.. They wouldnt let me put the money back in my account and to cash out smaller amounts because its "on its way"
    CS is now telling me that my funds were in fact sent on the 15th and i should have it any day now.

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  7. #4172
    marc
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    Here is another funny chat. Now they are telling me that the previous chat operator was wrong. And that all of my information is worng. It never ceases to amze me how these guys can speak with such authority when every day they tell us something different.

    Please wait for a site operator to respond. Your chat should be answered within 30 seconds. Thank you for your patience.
    Hello, my name is Cory Robertson. How may I help you today?
    marc: hi, i'm trying to find out whats going on with my $5400 check
    Cory Robertson: Please hold one moment.
    Cory Robertson: This check was actually sent by the processor on 5.15
    marc: check again
    marc: you guys told me on friday it was sent later than that
    Cory Robertson: This check was sent by the processor on 5.15 via regular mail - The funds were sent via regular mail - please allow such checks to take 7-10 working days to arrive.
    marc: so why was i told on friday that there was another delay
    marc: I spoke to Sam on Friday
    Cory Robertson: What were you told - to be honest there are so many delays and problems and individual customers are having now different issues -
    Cory Robertson: what were you told, it is so hard to keep track?
    marc: he said they thought it was sent on the 15th, but it was actually sent later, but he didn't have a date for me
    marc: but now i'm hearing that you can no longer process checks for over $2500 and you are asking to players if they wantthe funds wired or put back in thier accunts
    marc: and I want to know where that leaves me
    Cory Robertson: Yes this is right
    Cory Robertson: but I have no further info - did you reply to this e-mail
    marc: i never got an email
    marc: only heard about the email from pther players
    Cory Robertson: ok well until you are actually contacted regarding a delay with your funds, please go on what we tell you
    Cory Robertson: This check was sent by the processor on 5.15 via regular mail
    Cory Robertson: there is no report of any problem with this withdrawal
    marc: is Sam around
    marc: I know it wasn't sent on the 15th
    Cory Robertson: Who is Sam
    Cory Robertson: and why do you think it was not sent on the 15th?
    marc: I spoke to the processor, at best it was sent on the 16th, but they got aot of reports of no recieving those checks
    Cory Robertson: Who is the processor?
    Cory Robertson: what processor did you talk to?
    marc: The german processor
    Cory Robertson: What is the name of that processor please?
    marc: xxx ltd
    Cory Robertson: ok well gain
    Cory Robertson: I am telling you as a rep of this company
    Cory Robertson: not as a freind or other customer
    Cory Robertson: or as the processor
    Cory Robertson: but as a rep looking at your account
    Cory Robertson: your funds were issued to you to the address on file via regular mail check on the 15th
    Cory Robertson: Such mail checks will take typically 10-15 working days
    Cory Robertson: Any delays others are having do not effect you
    Cory Robertson: if we have information at any point regarding an issue that may impact you or your funds
    Cory Robertson: we will contact you directly
    marc: the checks are mailed from NY, it doesn't take 2-3 weeks for checks to arrive
    Cory Robertson: I have never heard of XXX ltd
    Cory Robertson: And no
    Cory Robertson: checks are not sent from NY
    marc: also, why would Sam tell me on friday that there was a further delay
    Cory Robertson: I have no idea who San is
    marc: are you sure there isn't some update you aren't seeing
    marc: Sam Molloy
    Cory Robertson: and frankly, it seems all the info you have is incorrect
    Cory Robertson: Never heard of him
    marc: You are telling me your german processor isn't xxx ltd
    marc: ltd
    Cory Robertson: I have never heard of that company - we use multiple processors and are constantly using different and new comapnies across Europe - I do not deal directly with customers and the company do not and have not provided the name or contact details to our customers for any processors we are using at any one time
    marc: are you telling me that there phone number isn't xxx-xxx-xxxx
    Cory Robertson: Please read above
    marc: your processors always provide their contact deatils
    Cory Robertson: If you are referring to credit card processors - they have absolutely no connection with the companies responsible for processing withdrawals
    marc: i'm talking about your check processors
    Cory Robertson: you are referring to a processor shown on your credit card statement?
    marc: for instance, if I wanted to enquire about a check for under $2500 I would call xxx-xxx-xxxx
    marc: i'm referring to the processors that you use to pay people\
    Cory Robertson: ok well if you are referring to withdrawal processors, I am not at liberty to confirm an details regarding these companies - I can only confirm and assure you regarding your funds - anything else you hear or are told by anyone not representing our site is not likely to be valid
    Cory Robertson: so you make an international call to Germany to some comapny using I presume the country code and acccess code and one of those numbers?
    marc: so just to be clear, you don't know who Sam Molloy is, but you are 100% sure he is wrong and that the funds were sent on the 15th
    marc: your processors have toll free numbers
    Cory Robertson: I am providing you with the most up to date info regarding your funds - I have never heard of Sam - he could be a clerk in another department
    Cory Robertson: and basically, anything you have told me cannot be confirmed by me as it seems to be so invalid -
    Cory Robertson: none of the information, without disrespecting you by accusing you lieing, is correct
    marc: lol, now that is funny
    marc: next thing you will tell me is that the checks being sent from XXXX for over $2500 weren't really coming
    Cory Robertson: Listen, I am not stating what you are saying is incorrect - but - please just take what I have stated in regards to your funds as being the most up date information
    marc: Cory, with all due respect to you, I am sure you are simply providing me the information you have, all the information your company is giving you is false
    Cory Robertson: at any time additional info becomes available, we will be in touch
    marc: my information is 100% accurate
    Cory Robertson: ok well we will agree to disagree as such
    marc: that is fine
    Cory Robertson: let us hope somewhere all the above info is right in some form and the funds arrive shortly because that is the main priority here
    Cory Robertson: not who has the best or most info
    marc: ok. but you do realize that my 15 days is up in a couple of days
    Cory Robertson: In a few days yes - if and when we have to, all will be done to ensure your funds are received by you
    marc: ok
    marc: take care
    Last edited by marc; 06-03-07 at 11:54 AM.

    SBR Founder Join Date: 7/15/2005


  8. #4173
    DrunkenLullaby
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    Wow. Just wow. They never cease to amaze.

    Btw Marc, you left one reference to the German processor unedited, the first time it's mentioned in the chat - not that it seems to matter much anymore since this processor doesn't seem to be processing much of anything.

  9. #4174
    marc
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    Quote Originally Posted by DrunkenLullaby View Post
    Wow. Just wow. They never cease to amaze.

    Btw Marc, you left one reference to the German processor unedited, the first time it's mentioned in the chat - not that it seems to matter much anymore since this processor doesn't seem to be processing much of anything.
    i think i got it.

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  10. #4175
    DrunkenLullaby
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    Quote Originally Posted by marc View Post
    i think i got it.
    Again, I don't think it matters since this "processor" has a very liberal definition of the word, but you mention the name right after "Cory" asks what the name of the processor is. You later edit out when he says it back to you, but your original mention still appears unedited.

  11. #4176
    marc
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    I must admit, while I didn't expect this processor to be around very long, I certainly didn't think they'd get shut down this quickly. But now I fear that those of waiting for from this processor are going to be stuck in limbo for some time

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  12. #4177
    IneedMymoney
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    So sportsbook isn't allowing checks over 2500 anymore, but our checks which are over 2500 are still in limbo and being sent from the german processor? weird

  13. #4178
    eve
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    Quote Originally Posted by jpot34 View Post
    eve, you should hve your money in 3-10 days dependent on ???? That seems to be the norm that I've seen on this forum. It took 10 days for me to get my 2 checks for 2500. That's much quicker than 1-3 monthes!
    I think that is because you are in the US maybe?? Im in Australia! I have a few friends all hanging out for their check withdrawals at least 2 months now. Trying for wire now. Wish me luck!
    Last edited by eve; 06-04-07 at 07:16 AM.

  14. #4179
    marc
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    Eve,

    it's very possible that the check processor they are using isn't set up to mail checks outside of North America. And if you did get a check from them, you might have to wait a month for the check to clear.

    You might not have any other choice but to request a wire.

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  15. #4180
    baxter407
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    Finally, My Wire From 3/21 Is Pending In My Account.
    Holy Shit, It Finally Came After 2.5 Months.

  16. #4181
    Big Razorback
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    Marc

    Marc, I know you are the guru of this thread.. So I post a question to be answered only by you...

    I won 175.00 playing bonus money... Cashed it via regular mail (no fees).. from June4 how long till it gets to me in USA..


    Thanks

  17. #4182
    marc
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    Quote Originally Posted by Big Razorback View Post
    Marc, I know you are the guru of this thread.. So I post a question to be answered only by you...

    I won 175.00 playing bonus money... Cashed it via regular mail (no fees).. from June4 how long till it gets to me in USA..


    Thanks
    I'd think you'd have it by June 14th

    SBR Founder Join Date: 7/15/2005


  18. #4183
    Boobie9188
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    honestly i cant believe this thread is still going... looks like it died down a good bit... but still... this is amazing. marc how much of the money that youve been expecting have you actually received since all this started back in feb?

  19. #4184
    marc
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    Quote Originally Posted by Boobie9188 View Post
    honestly i cant believe this thread is still going... looks like it died down a good bit... but still... this is amazing. marc how much of the money that youve been expecting have you actually received since all this started back in feb?
    I've gotten about 105k out of 110k. Its just frustrating because if they would just take a minute or two to double check with thier processors what payouts have gone out, we could ahve all been paid by now.

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  20. #4185
    Mark Shark
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    2 mths ago we were all told do checks for <2500 so I did. I did my first and waited for 1 week or more before I did another then a few days past before I did one more. The grand total was a little under $7000. I read on here that people who did check requests on the day I did my first not only were payed but had there money cleared by their banks and my check still hadn't been processed. I complained as we all do and I received an email from the cashier's department saying we will wire the total to you straight away if you send us the verification required. I did as I was told and received that email we all love to receive that tells us our money has been sent. Then a few days later I get another email saying sorry that last email was an error. Again I complain only to be told that it would be better if I did check requests for <$2500. Which basically puts me back where I started. Tell me I ain't getting the run around.

  21. #4186
    jpot34
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    Check Trace

    Has anyone ever had their check over 2500 traced? If so, how long did the trace take? What happened once the trace completed. Did they find the check? Did they put the funds back in your account becuase it was lost? I'm in the middle of a trace, and not sure what to expect. Thanks to any, and all that reply! jpot34 (Jeffrey)

  22. #4187
    fankerboy
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    I have been waiting 10 weeks for my payout from hollywoodsportsbook.com. I sent a copy of the email chain between myself and the manager to SBR and theonlinewire.com and copied 3 people (Tony, James, and Victor Johnson - Manager) from Hollywood and received a response today......Hollywood couldn't find its ass with both hands.....

    Dear XXXXX,

    We have generated a support ticket to help us track your inquiry. Your ticket code is XXXXXXXXX. Please use this code in any further communication.

    Although your $8,638.00 withdrawal was sent for processing on 4-10, we have just been informed that your check was not actually sent out at that time but will be dispatched next week (April 30 - May 4). It is due to be sent as a check via regular mail so please allow up to three weeks for delivery. Our processor is working hard to clear a backlog of withdrawal requests, and is somewhat restricted by the volume of withdrawals that can be handled on a daily basis, hence the additional delay for which we are truly sorry.

    However, your funds were sent on 5/15/07.


    We do sincerely thank you for your continued support. These delays are most definitely a temporary concern and we are doing our utmost to clear the backlog and speed up our payment processing times.


    Should you require further assistance or information, please reply to this message or chat live with us by clicking the link below:

    Sincerely,

    Sarah
    --
    Customer Care
    Hollywood Sportsbook

  23. #4188
    bardy
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    and other shit from SPORTSBOOK... it's tradiotional:

    Ricky Hudson: Ok, all wire withdrawals have been cancelled, if not they will be within the next 24 hours. This is due to us losing our current wire option. Sincere apologies for this. Once the funds are in your account, you will need to re withdraw via check DHL, the fee's have been waved until further notice for the time being, the check requested must be $2,500 or less and they must be requested 24 hours apart. Again sincere apologies for this and the unusual long delay you have experienced. This information is very new.

  24. #4189
    jpot34
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    Quote Originally Posted by bardy View Post
    and other shit from SPORTSBOOK... it's tradiotional:

    Ricky Hudson: Ok, all wire withdrawals have been cancelled, if not they will be within the next 24 hours. This is due to us losing our current wire option. Sincere apologies for this. Once the funds are in your account, you will need to re withdraw via check DHL, the fee's have been waved until further notice for the time being, the check requested must be $2,500 or less and they must be requested 24 hours apart. Again sincere apologies for this and the unusual long delay you have experienced. This information is very new.

    I was told today all checks over 2500 will be cancelled today, and all funds will be put back into our accounts with a bonus. You can withdraw up to 2-2500 checks per day. They lost their check processor for over 2500 - obviously. He said the U. S. Government is pushing very very hard on their new legislation. Now, I believe, we will have huge backlogs on DHL. Ain't life grand!

  25. #4190
    cards825
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    Quote Originally Posted by jpot34 View Post
    I was told today all checks over 2500 will be cancelled today, and all funds will be put back into our accounts with a bonus. You can withdraw up to 2-2500 checks per day. They lost their check processor for over 2500 - obviously. He said the U. S. Government is pushing very very hard on their new legislation. Now, I believe, we will have huge backlogs on DHL. Ain't life grand!
    I called and talked with cs today and they told me that the processor was delayed 12 business days but the checks were sent out. This is a nightmare

  26. #4191
    LeoHolem
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    I am sick of this... I requested my withdraw on the april 17th and process on the 8th of may as wire, amount of 2300.
    and they put back the money to my betting account today.
    I just chatted with the CS and they responded as following:

    We're very sorry to report that over the weekend (June 2-3) we lost our International wire withdrawal option and, unfortunately, your withdrawal was one of the requests remaining in the queue.
    We are working on a new wire option but in the meantime the fastest, safest and most efficient option for you to withdraw your funds is to make requests of up to $2500.00 as checks. Multiple requests will be sent separately by courier and at no expense to you. Therefore, we have canceled your wire request and returned the funds to your account so you can initiate this withdrawal process again.
    Please accept our sincerest apologies for the further delay in processing your withdrawal; it's as frustrating to us as it is to you.

  27. #4192
    marc
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    Wow, looks like I lucked out and got the last check this processor sent. Still slightly nervous I'll wake up one day to find that it bounced.

    Wonder how long it will be beofre they lose this current processor.

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  28. #4193
    jpot34
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    Quote Originally Posted by marc View Post
    Wow, looks like I lucked out and got the last check this processor sent. Still slightly nervous I'll wake up one day to find that it bounced.

    Wonder how long it will be beofre they lose this current processor.

    marc, you got your 5400?

  29. #4194
    marc
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    As I feared, those of us whose checks they claim were sent are now screwed. They still insists the checks were sent and won't credit us (at least me) until the trace in concluded. The "trace" could easily take 2 weeks. By then then who knows if they will be able to process any withdrawals.

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  30. #4195
    bigjp5091
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    Just had my wire transfer from mid april refunded....we'll try by DHL. They still claim $3200 check requested 3/16 and supposedly sent 5/16(the last time anyways) is still set to arrive any day.

    Involved in the same mess with VIP.com for $22,000. Looks like I'll be looking for a local man, unfortunatley the only guy I know in the area so far has $100 cap per game and pays just about as quickly as our good friends at sportsbook.com...Thanks Uncle Sam

  31. #4196
    marc
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    If they lost the processor, i wonder what's stopping the processor form simply claiming that the money was sent, even if it wasn't

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  32. #4197
    paruyr
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    Quote Originally Posted by bigjp5091 View Post
    Just had my wire transfer from mid april refunded....we'll try by DHL. They still claim $3200 check requested 3/16 and supposedly sent 5/16(the last time anyways) is still set to arrive any day.

    Involved in the same mess with VIP.com for $22,000. Looks like I'll be looking for a local man, unfortunatley the only guy I know in the area so far has $100 cap per game and pays just about as quickly as our good friends at sportsbook.com...Thanks Uncle Sam
    After reading this post I got an idea: I am about to run odds comparison site and it is planned to provide a service which will allow punters to have a wallet at my website and using that wallet place bets at all bookies listed on the website. The proof of actual placed bet will be a copy of bet slip displayed on the website or sent to email address. What do you think about this and would you like to use that kind of service?

  33. #4198
    marc
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    Quote Originally Posted by paruyr View Post
    After reading this post I got an idea: I am about to run odds comparison site and it is planned to provide a service which will allow punters to have a wallet at my website and using that wallet place bets at all bookies listed on the website. The proof of actual placed bet will be a copy of bet slip displayed on the website or sent to email address. What do you think about this and would you like to use that kind of service?
    I would have a couple of questions
    1) whats prevents you from just keeping the money. It would be one thing if an already established site were to do that, but I don't see mnay people trusting a newcomer.
    2) Lets say we wanted to withdraw money, or even depsoit money, how would we do that.
    3) Why do you think you will have an easier time collecting from these bookies than we are

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  34. #4199
    Santo
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    See: BetBrokers.

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  35. #4200
    Big Razorback
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    Thanks Marc...

    Quote Originally Posted by marc View Post
    I'd think you'd have it by June 14th
    thanks bro!!!! Dont forget if you played poker on this site, they have free rolls using your gold coins / gold cards about everyday!!!! Can bring in a few hundred with no risk!!! Ill let you know if they pay me, since I didnt deposit any money to make this money!!

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