I know this is an old thread but I have just found it.
I googled instances of similar occurrences because it just happened to me yesterday. And I am 'pissed' because of the same old, 'well those are the rules' crap that is spouted out by these people when they reply to perfectly legitimate grievances. And in this case it is most definitely their fault, or at least the fault of their website
My bet will not take place until Sunday so I do not have the same problem as the original author of this thread but despite it being an obvious WHill error they have so far failed to either 1) honour the bet I requested, or 2) void the bet that their system gave me.
I, like the author, have also been 'bitten' before and was actually asked by a Paddy Power CS agent if I had a screenshot to highlight a previous grievance.... in that instance I did not! This time I do and I post it here for all to see. And for all you cynics, this is most definitely NOT a fake
I clearly asked for £50 on Caen to beat Sochaux @ 5.5, which was then sent to a trader, and came back...'thanks very much you have £50 on Creteil away to Strasbourg' !
I contacted them through the website sent them the screenshot and asked them to change it to the correct bet. I received a reply from them this morning telling me that the bet stood as captured and that.......
"...it is not our policy to void or amend bets once they have been captured by our transaction server. As such, we are unable to void your bets on this occasion and your beta will remain as captured."
I could 'go to town' on this comment, as I am sure many of you can also testify to bets being amended after being captured by their transaction server. Everyone who has bet a 'palpable error' perhaps!
They also suggest that I should 'check' the check bets box in future.... as if this was my fault! The condescending nature of these Customer Service(I use the term loosely) agents really makes my blood boil!
As you can see from the screenshot their 'infallible' system has also screwed up in placing all the French Ligue 1 games under the heading of the French National Ligue. At the time I thought nothing of it but on checking earlier today, the Ligue 1 games were back where they should be and the National Ligue odds were nowhere to be seen. The odds for Caen are also now 100/30. Perhaps the other odds are all screwed too, I haven't checked. So maybe I bet a 'palp' but at worst I should be on at the correct odds and not forced to endure a bet on a team I have barely heard of (no offence to all you Creteil fans!)
I am awaiting their reply to my second email and am hoping that they will see sense and void the rogue bet on Creteil... there is still 2 days until kick-off!
I truly believe that unless they 'do the right thing' that I have been defrauded by this company, in the respect that I paid for the advertised bet and was given another, totally unrelated one, in its place.
Ok that is my experience, I will update, if it is of interest to anyone, when I receive WHills next reply.