[rpdiddy]

Let me start off by saying that I really get a lot out of Matchbook and I appreciate having it as an out. That said, below are several areas that need improvement. Please feel free to add any other ideas to this thread as I would like to see MB upgrade their service to make what's already a solid product, become the absolute best.

-Team Totals for baseball are completely hidden. I know how to find them, but when someone clicks on "more" for a head to head game, team totals are not shown. My problem with this is that the team totals get so little action that I have to go to 5dimes if I want to play team totals. Always a bad price, we're talking 50 cent lines and up! If they received more exposure they'd get more action.

-Tennis. First of all, why not add totals? Also, and this is by far my biggest problem...I'm sick and tired of a match that finished at noon not being graded by the time MLB games start at 7 pm. 5dimes grades their action right away, find out what service they use and get on top of the ball. Why offer action if you cannot grade it in a timely manner, especially if you're going to charge a %.

-Software. This is 2010. If you don't come up with the technology that allows people access through their I-Phone's, eventually an exchange will come along and offer it. It cannot be that hard. I cannot stand have to click on 4 different buttons to go from looking at an NL game to an AL game. Clean it up. Overhaul.

-Customer Service. Most of the time nobody answer the live chat. Don't offer it if you cannot staff it.

I'm sure there are things that I'm forgetting, but these are the ones that come to mind.

[RickySteve]

Good luck with that.

[kkkkk]

i would add also basketball section, becose this is very popular on other exchanges and there are so many games whole year, especially when there are no soccer games.

[Fishhead]

THEIR #1 concern should be making deposits easier.

[ronald]

THEIR #1 concern should be making deposits easier.

Only an issue for Americans. Very easy to deposit using Moneybookers. Instant and free.

[SPECULATOR 13]

THEIR #1 concern should be making deposits easier.

BANG ON FISHY

Only an issue for Americans. Very easy to deposit using Moneybookers. Instant and free.

For us too,up in Canada, they only take U.S.$

[trumpdown]

Fallen on deaf ears, but good luck nonetheless.

[Hareeba!]

BANG ON FISHY



For us too,up in Canada, they only take U.S.$

So?
Open a USD Moneybookers acccount

[craigpb]

Don't see any improvements anytime soon, but wish they would.

[Odessa]

-Tennis. First of all, why not add totals? Also, and this is by far my biggest problem...I'm sick and tired of a match that finished at noon not being graded by the time MLB games start at 7 pm. 5dimes grades their action right away, find out what service they use and get on top of the ball. Why offer action if you cannot grade it in a timely manner, especially if you're going to charge a %.

In addition, they lose action money when they don't grade right away. That's really a big problem, and it's not isolated to tennis.

I propose to solve one problem at a time. Let's report to customer service every time this issue appears until it gets rectified, then we tackle other problems.

[Doug]

They could be soo much better.

[IrishTim]

THEIR #1 concern should be making deposits easier.

Exactly. I've seen many people on the forums say they haven't loaded up at MB because of how hard it is to get money in there. These are the people we want to have accepting our offers.

[Halifax]

I've been meaning to start a thread like this for awhile ... will add to it as time permits ... so many things they could do to improve, many of which are very simple fixes ... but as already mentioned, Matchbook just doesn't seem to give a shit about feedback from their players, and likely nothing will happen.

------------------------------------

First thing that would be simple to do, involves MLB lines ... I would like to be able to view all MLB games at once, so that I can scroll down and see NL and AL games at the same time ... however, on a typical day at Matchbook, when the day begins and MLB lines go up, you DON'T have the option of seeing all MLB games at once, you can only choose "Show All NL Games" or "Show All AL Games" ...

After the first 50% or so of the MLB games have started, and IF they are in the mood and/or remember to do it, Matchbook will change it so that in addition to seeing only the NL Games or only the AL Games, you now have the option of choosing "Show All MLB Games" (which will allow you to see the remaining NL and AL games at the same time and on the same page, by scrolling up and down).

If they can give you the "Show All MLB Games" option at 7:20 EST, after the early games have started, why the hell can't they give you the "Show All MLB Games" option from the very start of the day, when they first put the MLB lines up ????

I would think this would be a very simple fix.

[Santo]

So?
Open a USD Moneybookers acccount

Solves the issue of cashout fees, but not the issue of gambling on sports vs exchange rates.

[Hareeba!]

Solves the issue of cashout fees, but not the issue of gambling on sports vs exchange rates.

??

does Moneybookers pose a problem for Canadians wanting to fund gambling providers too?

there are ways to manage your exchange rate exposure if that's what you mean

[venice2222]

Matchbook has the worst interface out of all the books I use. They could pay a decent web developer $5-$10K, to fix their slow buggy site. However, their incompetent management does not give a $hit!

[Odessa]

Exactly. I've seen many people on the forums say they haven't loaded up at MB because of how hard it is to get money in there. These are the people we want to have accepting our offers.

Current Matchbook funding options:

Deposits:
Moneybookers
Neteller
Insta Debit
Credit Card
VC/**
Interbook Transfer
wire
***************
GP

Withdrawals:
Moneybookers
Neteller
Insta Debit
Interbook Transfer
Bank Check
GP

Tell me, what else you want add to these options?

[BAUS]

I've been meaning to start a thread like this for awhile ... will add to it as time permits ... so many things they could do to improve, many of which are very simple fixes ... but as already mentioned, Matchbook just doesn't seem to give a shit about feedback from their players, and likely nothing will happen. ------------------------------------ First thing that would be simple to do, involves MLB lines ... I would like to be able to view all MLB games at once, so that I can scroll down and see NL and AL games at the same time ... however, on a typical day at Matchbook, when the day begins and MLB lines go up, you DON'T have the option of seeing all MLB games at once, you can only choose "Show All NL Games" or "Show All AL Games" ... After the first 50% or so of the MLB games have started, and IF they are in the mood and/or remember to do it, Matchbook will change it so that in addition to seeing only the NL Games or only the AL Games, you now have the option of choosing "Show All MLB Games" (which will allow you to see the remaining NL and AL games at the same time and on the same page, by scrolling up and down). If they can give you the "Show All MLB Games" option at 7:20 EST, after the early games have started, why the hell can't they give you the "Show All MLB Games" option from the very start of the day, when they first put the MLB lines up ???? I would think this would be a very simple fix.

Agree with this 100%. I have to have 2 tabbed browsers open to view AL and NL.

But they did pay me within minutes to Moneybookers recently.

BAUS

[Santo]

??

does Moneybookers pose a problem for Canadians wanting to fund gambling providers too?

there are ways to manage your exchange rate exposure if that's what you mean

There are ways, but it's an un-neccesary complication that should be taken care of on the book side (much simpler to manage en-mass than individually).

[jgilmartin]

Matchbook has the worst interface out of all the books I use. They could pay a decent web developer $5-$10K, to fix their slow buggy site. However, their incompetent management does not give a $hit!

Yes, it could be a lot better. I still think The Greek's interface is worse, though (when was it designed? 1993?)

[skrtelfan]

Yes, it could be a lot better. I still think The Greek's interface is worse, though (when was it designed? 1993?)

LOL. I've been using the Greek since 1998 (back when they still went by Olympic) and I don't recall the software changing at all in the 12 years I've been there.

[OTL]

The biggest problem for me is their poor liquidity. On the biggest games of the day there is typically a lot less than $10k in offers out there to accept, and those offers usually aren't even available until hours before game time. Sure you can put out your own offer, but if it doesn't get matched you are screwed.

[Igetp2s]

The #1 issue with Matchbook is the frequency of website problems. No other sportsbook comes close to the amount of time the site is down.

My #2 issue is that the timer doesn't have seconds, so I don't know exactly how much time is left until a market closes. It such a small thing that would make a huge difference.

[Odessa]

The biggest problem for me is their poor liquidity. On the biggest games of the day there is typically a lot less than $10k in offers out there to accept, and those offers usually aren't even available until hours before game time. Sure you can put out your own offer, but if it doesn't get matched you are screwed.

Name me today's biggest games of the day, to justify your claim.

[bubba]

The #1 issue with Matchbook is the frequency of website problems. No other sportsbook comes close to the amount of time the site is down.

My #2 issue is that the timer doesn't have seconds, so I don't know exactly how much time is left until a market closes. It such a small thing that would make a huge difference.

this would be nice but no other book has this either. you know the time the market closes though. i once suggested to them for HALFTIMES to tell you what time a market will close becasue they will often close a game 5 minutes before the 2nd half kicks off. they didnt seem to care.

[Odessa]

The biggest problem for me is their poor liquidity. On the biggest games of the day there is typically a lot less than $10k in offers out there to accept, and those offers usually aren't even available until hours before game time. Sure you can put out your own offer, but if it doesn't get matched you are screwed.

1 hour before the game


Atlanta (Jurrjens) at Chicago (N) (Dempster) Aug 20 2:20 pm
Atlanta

-125 $11,992
-126 $15,695
-128 $3,517
23
Chicago (N)

+124 $7,088
+123 $4,545
+121 $350
<>
Atlanta -1.5

+133 $7,229
+132 $2,304
+129 $369
23
Chicago (N) +1.5

-134 $460
-136 $1,191
-137 $69
<>
Over 10.5

+108 $616
+107 $28
+105 $15
23
Under 10.5

-109 $1,414
-110 $1,100
-111 $1,249
<>

[heyman]

1 hour before the game


Atlanta (Jurrjens) at Chicago (N) (Dempster) Aug 20 2:20 pm
Atlanta

-125 $11,992
-126 $15,695
-128 $3,517
23
Chicago (N)

+124 $7,088
+123 $4,545
+121 $350
<>
Atlanta -1.5

+133 $7,229
+132 $2,304
+129 $369
23
Chicago (N) +1.5

-134 $460
-136 $1,191
-137 $69
<>
Over 10.5

+108 $616
+107 $28
+105 $15
23
Under 10.5

-109 $1,414
-110 $1,100
-111 $1,249
<>

That's typical hours before most MLB games although it take totals markets longer to develop. And of course that is just one screenshot, one point in time and only available to accept. You can get down a good amount of money.

[Halifax]

Or we can talk about how Matchbook is too lazy / incompetent to realize that Game 1 of the K.C. / White Sox game went to extra innings ... this, of course, means that they don't know / care that Game 2 will start more than an hour after the scheduled start time.

So, you guessed it, they pull the Game 2 odds after the 10:00 PM EST games go off ... and for the past hour, I (and presumably many others) have been unable to place bets at Matchbook on this game ... so Pinnacle got my business.

[Hareeba!]

Or we can talk about how Matchbook is too lazy / incompetent to realize that Game 1 of the K.C. / White Sox game went to extra innings ... this, of course, means that they don't know / care that Game 2 will start more than an hour after the scheduled start time.

So, you guessed it, they pull the Game 2 odds after the 10:00 PM EST games go off ... and for the past hour, I (and presumably many others) have been unable to place bets at Matchbook on this game ... so Pinnacle got my business.

that sort of thing happens at a lot of books, even Betfair sometimes

e.g. they enter a projected start time for tennis matches and regardless of delays through extended matches or weather, off they go at that time

[Igetp2s]

this would be nice but no other book has this either. you know the time the market closes though. i once suggested to them for HALFTIMES to tell you what time a market will close becasue they will often close a game 5 minutes before the 2nd half kicks off. they didnt seem to care.

That's not true. Sportsbook.com has a timer that includes seconds. Some other books when you update the lines, they give you the exact time including seconds that the lines were refreshed at. Also, many books leave up the lines a couple of minutes after the posted time until the game actually starts so it's not really an issue. But Matchbook cuts it off precisely at the posted time so it makes a bigger difference.

[OTL]

That's typical hours before most MLB games although it take totals markets longer to develop. And of course that is just one screenshot, one point in time and only available to accept. You can get down a good amount of money.

I play mainly sides like runlines and pucklines though. On Friday's Nats/Phillies game there were just over $3000 in offers on the Philly runline. On my preferred book I can wager $15,000 on the runline on any team at any time of the day, which for me is much more profitable and convenient than waiting and hoping for the market to get big enough for my chosen game shortly before it starts on Matchbook.

[Chuck Sims]

"On my preferred book I can wager $15,000 on the runline on any team at any time of the day, which for me is much more profitable"

Liar, pants on fire. Put in an offer. Thats the way it works. No way you are much more profitable playing runlines elsewhere.

Example: NYY-Sea runline had 0 liquidity on the NYY -1.5 +129. I made a $3000 offer. In less than 10 minutes the offer was accepted.

[jonmic]

matchbook is my preferred out - can't beat the juice there

[Hareeba!]

"On my preferred book I can wager $15,000 on the runline on any team at any time of the day, which for me is much more profitable"

Liar, pants on fire. Put in an offer. Thats the way it works. No way you are much more profitable playing runlines elsewhere.

Example: NYY-Sea runline had 0 liquidity on the NYY -1.5 +129. I made a $3000 offer. In less than 10 minutes the offer was accepted.

Yep, too many players too slow to learn the difference between an exchange and a regular book and just wait for liquidity to be posted rather than putting up their own offers.

[OTL]

Yep, too many players too slow to learn the difference between an exchange and a regular book and just wait for liquidity to be posted rather than putting up their own offers.

Listen troll, why would I bother to post up an offer of my own when there's no guarantee it would get matched for the full amount? That's a gamble I'm not willing to take