Dear Mr. Palashevskyi,
Thank you for your e-mail.
We regret to inform you that your account has been closed due to security reasons and will not be reopened. Unfortunately, we cannot comment on the grounds of the closing and are not entitled to.
Below please find the relevant extract from our terms and conditions:
"The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."
You can also find these on the help pages of our homepage under "Legal Matters / General Terms and Conditions / General Terms / Liability/data processing" or under the following link:
https://help.bwin.com/General/Legal/...aspx#liability
All amounts of cash in this account are frozen and will remain so.
We apologise for any inconvenience this decision may cause.
Kind regards,
Your bwin customer service team
bwin acknowledges its commitment to responsible gaming
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