[psv777ua]

Dear Mr. Palashevskyi,

Thank you for your e-mail.

We regret to inform you that your account has been closed due to security reasons and will not be reopened. Unfortunately, we cannot comment on the grounds of the closing and are not entitled to.

Below please find the relevant extract from our terms and conditions:

"The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."

You can also find these on the help pages of our homepage under "Legal Matters / General Terms and Conditions / General Terms / Liability/data processing" or under the following link:

https://help.bwin.com/General/Legal/...aspx#liability

All amounts of cash in this account are frozen and will remain so.

We apologise for any inconvenience this decision may cause.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming

What can I do?

[Jaug]

File a complaint with bwin. It seems there are some russian scams hitting bwin.

[Justin7]

Fill out a complaint here:
http://www.sportsbookreview.com/Spor...Complaint.aspx

[AimingHigh]

Jaug, what kind of scams? Any links to any further details? I'm kinda curious about the recent spate of account closures.

[Toit]

psv777ua, what sort of matches did you bet on?
Or were you playing poker or casino?

A bit more info would be useful.

[ozrob]

file a complaint, but more info would be good

[frauhanna]

ask them what is the main reason why they closed your account?

[MathewXB]

I would go to there house and POO in their pillow case!!!!!!!!! LOL


XB

[Ruifgalmeida]

again and again bwin, SBR should just rated them as a D or F, in every forum is the same thing, I never seen so much disrespect for the costumer.

[Toit]

again and again bwin, SBR should just rated them as a D or F, in every forum is the same thing, I never seen so much disrespect for the costumer.

Hard to say who's right in this case as there is no information.

You can also say: Always Eastern Europeans, Ive never seen so much disrespect for sportsbook rules.

[BigdaddyQH]

They are getting ripped off. Offshore books are getting easier and easier to hit. Many of them simply do not hae the technology to stay ahead of the game. They Mickey Mouse things, and can't figure out why they get ripped off.

[AimingHigh]

Interestingly, I heard a radio interview last night (UK) with Mark Davies, the founder of Betfair. He said that they (Betfair) view BWin as their main competition and benchmark their performance against them. Unfortunately, he didn't elaborate exactly in what ways, but I thought it was an interesting choice. He said that people might think it would be the big UK bookies (William Hill, Ladbrokes, etc.), but they'd be mistaken.

ETA: OP, come back! Why bother complaining, if you're not prepared to give useful information?

[psv777ua]

I am from Ukraine.

I played on Bwin from my computer and on my mobile phone about one month and when I have won,I gave the copy of passport to them and have made the order for payment and after that they have blocked the account.
I have not any bonus and played only in Live.Their answer for my complaints

Dear Mr. Palashevskyi,

Thank you for your e-mail.

We regret to inform you that your account has been closed due to security reasons and will not be reopened. Unfortunately, we cannot comment on the grounds of the closing and are not entitled to.

Below please find the relevant extract from our terms and conditions:

"The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion."

You can also find these on the help pages of our homepage under "Legal Matters / General Terms and Conditions / General Terms / Liability/data processing" or under the following link:

https://help.bwin.com/General/Legal/...aspx#liability

All amounts of cash in this account are frozen and will remain so.

We apologise for any inconvenience this decision may cause.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming


I cannot understand why they have closed my account?

Sorry, but my English not very good.

[AimingHigh]

psv, did you fill out the complaint form here, like Justin7 suggested? He has a good working relationship with them on behalf of SBR, so should be able to find out the reason for the closure and try and recover your funds, as long as you did nothing wrong.

When you fill out the complaint form (link in my sig), be sure to give as much information as you can, a bit like your post above, but explaining exactly how much you deposited, size and type of your bets, how much you won, when you requested a withdrawal, and what happened when you did.

It may be as simple as your mobile phone network having only limited IPs, and BWin over-reacting to the recent spate of fraudulent accounts.

Justin should be able to help. Just give all the details you can. I'd edit out your e-mail address from your post, so you don't get unnecessary spam. SBR is your best bet here.

[All of this assumes you only have one account, you don't live with anyone else who also has an account, you've never accessed your account from a friend/family member's house where they have an account, and such a person has never accessed their account from your home. Same for your mobile.]

[psv777ua]

I have sent complaint Justin7, I have a second account but I have registered it when to me have blocked old and I have not any operation in it....Has opened to look video (for viewing money was necessary) and has submitted inquiry on Bwin that it have removed

[Toit]

I have sent complaint Justin7, I have a second account but I have registered it when to me have blocked old and I have not any operation in it....Has opened to look video (for viewing money was necessary) and has submitted inquiry on Bwin that it have removed

Euh?

[vonzuchter]

if they think ppl from eastern europe or the balkans cheat then they should not allow us to register. allowing us to register AND DEPOSIT and then blocking the accounts is just a fraud. and this stupid excuse about the 'attacks' is a lie. if you have 50 account that steal from you u dont block 10.000 accounts. and ofcouse they block your account if u r winning

[gangeriver]

why do still some people prefer? I don't understand.
%100 swindler book. I know lots of people who have blocked account.
they are honest people and who have had only one account.

[davidchong]

bwin not good

[psv777ua]

I talked today to my friend and he account too blocked.... He did not break a rules

What they do?

[Kemalettin]

cant believe you guys still playing on this book

[Toit]

cant believe you guys still playing on this book

They've got some nice early odds every now and then.

[psv777ua]

I played in Bwin because they put great choice of Live betting and I did not know about the massive closing accounts.

[Toit]

I played in Bwin because they put great choice of Live betting and I did not know about the massive closing accounts.

There must be a reason, my account is still up and running even though I bet on vague Russian or Greek matches.

[Yabatumba]

There must be a reason, my account is still up and running even though I bet on vague Russian or Greek matches.

A hint - you're clearly a bloody LOSER.

[vonzuchter]

A hint - you're clearly a bloody LOSER.

LOL exactly.... I played for 22 months there. i was losing a lot. when i started to learn how to win they closed my account. up until january i had lost more than 8000 euros since i started. from january to mid march i'm winning about 800 euros so far. and ooopppsss account closed. what a coincedence... suddenly they find 'security problems'. I think that if this goes on some internatiolan agency or police like interpole should get involved. this is simply unacceptable

[Toit]

A hint - you're clearly a bloody LOSER.

Not really, especially if you bet on 'vague Greek and Russian matches.'

Hint, hint.

[Slainte]

bwin is just for fun, i can't believe someone takes them serious

[MadTiger]

cant believe you guys still playing on this book

This times 10.

[vonzuchter]

Not really, especially if you bet on 'vague Greek and Russian matches.'

Hint, hint.

uuuummm i am insulted. whats wrong with greek matches?

[psv777ua]

I bet on all kinds of sports, on my account was <100 USD. My first inquiry for payment was 30 USD (which I have not received).What swindle can be here?

[AimingHigh]

I have sent complaint Justin7, I have a second account but I have registered it when to me have blocked old and I have not any operation in it....Has opened to look video (for viewing money was necessary) and has submitted inquiry on Bwin that it have removed

It might help if you can clarify what Toit queried: what did you mean by the above statement? I'm guessing you meant the following: "I had 1 account. Bwin closed it. After they closed it, I opened a 2nd account so that I could watch Live sports videos. I deposited into this 2nd account, but only because that was a pre-condition for viewing videos. I have since asked them to close this 2nd account."

Is that right? If it was opened after the 1st was closed, then it's irrelevant to your complaint.

Or did you open this 2nd account when the 1st was still open?

Even if you opened it after the 1st was closed, didn't you think that might be asking for trouble?

[Mr Windy City]

wait psv, you made a $30 withdrawl?

[psv777ua]

I registered 2 second after they closed 1(but have not any operations and deposits on 2 account). I need to see live video:

1.For see live video need register.
2.I registered in my ID and click to see live video.
3.In window I read : "For see live video you need deposits".
4.And I close account.

Yes this is my mistake,but I have not any operation, bonuses and deposits in 2 account, where is the swindle in my actions?

You understand me?

[Dirty Sanchez]

Obviously you're doing something shady or they wouldn't even be messing with you. There are two sides to every story, and Reputable Sportsbooks don't go around closing accounts unless there's a reason.