[povis]

Pinnacle constantly getting worse I see new posts here and on other forums than pinnacle is far from perfect (winners are welcome, biggest limits etc.) is absolute lie.
post by Sawyer is very good example: https://www.sportsbookreview.com/for...ayers-lie.html
Also posts from foreign forum (translated): As long as I was on pinnacle up to 10k, everything was ok. When I won more than that, they immediately started asking for various documents and froze my account. I was about 50k in total and the problems started when I wanted to withdraw. They asked for documents maybe 5 times. Sometimes they asked for the same ones that I had already provided and proved. This went on for weeks. Finally there was silence for more than a week. Then I get a letter saying that the account is closed for at least 6 months. No reason is given. I asked why and I am still waiting for an answer. I have not engaged in any fraud, or at least they would have told me the reason why they are doing this. This experience shows that Pinnacle is no different from a regular sh*t shop at the moment. Don't be surprised if your accounts start to be closed as well.
Most of the companies have deteriorated considerably including pinnacle, in the past I used to hear that it was much better than betfair and other similar betting exchanges, one "betting commentator" said that pinnacle operates on a similar basis to the Aldi (Trader Joe's) supermarket chain (consistency, knowledge of the market, very low costs and of course respect for customers) an acquaintance of mine used to get a total of 500-800eur on mma and now it's ~80euros and that was just the day before the event. In general it seems that most betting companies have aggressively cut costs during the covid pandemic, and the easiest way of course is to limit the winners

[Brooklyn Dick]

Anyone that thinks Pinnacle is still Pinnacle either does not play with them. Or are betting peanuts.

[jim]

pinnacle: blah blah blah



me: Are you a bot?

pinnacle: yes we're human blah blah blah



me: Sir I have an account with olg.ca and make single game sports wagers through their proline+ sportsbook. That my documents satisfy the requirements of our, and assume your, provincial government gambling regulators , but not thosei of your company is mind boggling to me

pinnacle: blah blah blah



me:

Sir with all due respect, I have conversed with countless long time Pinnacle clients all unable to have their accounts unlocked. Some well educated quality individuals included. They did not all get stupid overnight; you must at least consider the possibility that the major source of these issues is at your end. Hopefully you are able to find solutions promptly. I will offer a suggestion of allowing wagering and deposit privileges snd freeze withdrawals until the issues are rectified. For Pinnacle clients longer than a year or two.

pinnacle: blah blah blah



me: I give up. White towel thrown. I'll be sure to say hello to the rabbits

[Greekster]

pinnacle: blah blah blah



me: Are you a bot?

pinnacle: yes we're human blah blah blah



me: Sir I have an account with olg.ca and make single game sports wagers through their proline+ sportsbook. That my documents satisfy the requirements of our, and assume your, provincial government gambling regulators , but not thosei of your company is mind boggling to me

pinnacle: blah blah blah



me:

Sir with all due respect, I have conversed with countless long time Pinnacle clients all unable to have their accounts unlocked. Some well educated quality individuals included. They did not all get stupid overnight; you must at least consider the possibility that the major source of these issues is at your end. Hopefully you are able to find solutions promptly. I will offer a suggestion of allowing wagering and deposit privileges snd freeze withdrawals until the issues are rectified. For Pinnacle clients longer than a year or two.

pinnacle: blah blah blah



me: I give up. White towel thrown. I'll be sure to say hello to the rabbits

Yup, they responded to me today after I told them 4 days ago my degenerate kolo was going elsewhere. I didn't open the email. On the drop down notification of the email on my tablet, it starts by saying, dear sir, we understand the aggr...... I'm assuming if I open it, the word will be aggrevation. I decided to redownload the geoguard app and try all over again, same thing happens. As I told them 4 days ago, my business is going elsewhere. As everybody says, lots of other books out there that will take my money. I will only try to get into my account in the future to withdraw the little money I have there. I'm thankful I didn't redeposit that weekend when they ended up shutting down my account on the Monday for the Ontario launch on Wednesday.

[jim]

ei poustides have got us. need to be verified to withdraw lol.

they're licensed by alcohol & gaming, and maybe the government-consumer services dept. will be interested if they play this game too long.

ps: never thought after wagering there virtually daily for almost every day in their history they pull stunts like this, you'd swear any book operating like that would be going out of business soon instead of during a launch hoping to attract new customers.

[jjgold]

Anyone that thinks Pinnacle is still Pinnacle either does not play with them. Or are betting peanuts.

yeh kind of went public still decent odds though

[Brooklyn Dick]

yeh kind of went public still decent odds though

Not anywhere near what they were. No more 5 or 8 cent lines on anything. A lot of spreads over 20 cents also.

[Krashman]

I think Pinnacle must have changed ownership a couple years ago.

Keeps getting worse and worse.

Latest thing I notice is more markets that they will not let you buy/sell points. CFL for one.

[xKMACKx]

I think Pinnacle must have changed ownership a couple years ago.

Keeps getting worse and worse.

Latest thing I notice is more markets that they will not let you buy/sell points. CFL for one.

https://sbcnews.co.uk/featurednews/2...y-shareholder/
2015. The deposit rollover was introduced not long after.

I have never had an issue getting verified at Pinnacle, or elsewhere for that matter, but my driver's license kept coming back with an error that they won't accept "edited" documents. This was scanned, so not a bad phone image. Tried like five or six times. Finally confirmed with my passport.

[jim]

nothing to lose but my frozen funds ...

the customer service at the dot com pinnacle was second to none.


you guys suck.

[mackave]

pinnacle is just sharp, dont play there unless u playing single games for big $, simple, i bet nickles and dimes there all the time

best numbers for the most part

[jim]

gee, other sportsbooks opening in Ontario didn't freeze their customers funds.

imagine that.

....

[jim]

very predictable



Quote:

to Pinnacle Account Withdrawal Send me my money please. Interac e-transfer. Thank you.

Quote:

Dear James, Thank you for contacting Pinnacle Customer Service. Kindly be informed that for the security of our clients and Pinnacle, we only accept uploaded documents from the website, which will be stored on a secure file server using industry-standard encryption. The documents sent via e-mail will be immediately deleted. We kindly inform you that in order to proceed with your withdrawal request, you are required to verify your identity first. Kindly make sure the chosen document is not expired. Please take a picture of the ID, as we do not accept digital scans. In order to verify your identity, we accept any of the following documents: Passport Driver’s license National ID We suggest you to upload the documentation requested via our secure upload tool, by clicking HERE Alternatively, If the link doesn't work, you may use the My Account option> Verification on your account to upload your documents. In the meantime, should you require further assistance, do not hesitate to contact us. We are more than happy to help you. Best regards, Customer Service Department www.pinnacle.ca

You have my driver's license uploaded already.

[jim]

Pinnacle Customer Service	05:03 (4 minutes ago)
to me

Dear James,

Thank you for getting back to us.

Kindly be informed that your case has been forwarded to the relevant department.

As soon as we have more information about your concern, we will contact you accordingly.

Thank you for your cooperation and patience.

In the meantime, should you need further assistance, do not hesitate to contact us.

[jim]

bad reviews for pinnacle ...

Trustpilot

Horrible site and ownersHorrible site and owners. Requires you to win x3 your deposit to be able to even withdraw - as if you use some kind of bonus on a slots casino. Accidental double deposit because there's no signs of your deposit going through - especially after you get logged out during your deposit. Their "support" doesn't even exist, they only have e-mail "support" but you won't get any replies, at all.Date of experience: May 16, 2022

Never use Pinnacle, they're the worst casino/Sports book


This company deliberty waits for you…

This company deliberty waits for you win money and want to cash out before they request all kind of documents from you. A real bettingside does all the work before so when you play and want to cash out everything is sorted. This company probably does this so they get the money from the losers and make it extra hard for the winners to cash out. EDIT: even the support is deliberty slow, no live support, no phonenummer. And when they denied you no explaination or follow up email, you have to follow it up. Date of experience: July 06, 2022

(and to be fair, pinnacle.ca is asking for the documents in advance, heading off this
cashout challenge)

[Optional]

The first thing you are quoting from Trustpilot is talking complete bollocks.

Vent all you like, but do not troll or post misinformation on SBR please.

Post about your own case and facts and do not repost rubbish from other unmoderated forums full of scammers like Trustpilot.


And as a long time Pinnacle customer I think you well know some of that stuff you posted is simply not true. Stick to your own issue.

Have you sent the documents again that you asked for above? Where are you up to in resolving this?

[jjgold]

Trust Pilot another scam site

75% fake reviews

[jim]

noted

[jim]

Dear James,Thank you for patiently waiting for our response.Kindly be informed that your account has now been verified and you can use it as normal.We appreciate your patience in this matter and apologise for the delay.Should you require assistance in the future, kindly contact us again and we will continue to assist you.

Thank you pinnacle, thank you very much.

[jim]

Vent all you like, but do not troll or post misinformation on SBR please.

I believe everything I posted is based in fact, if there's a specific example I'd like to hear it.

the trustpilot reviews are what they are, and I wouldn't deliberately post one that appeared to be complete bs.

[jim]

This company deliberty waits for you win money and want to cash out before they request all kind of documents from you.

deliberty lol ... the company did allow deposits without verification, fact. and I was fair in pointing out pinnacle.ca is not guilty of this.

[jim]

Dear James,Thank you for patiently waiting for our response.Kindly be informed that your account has now been verified and you can use it as normal.We appreciate your patience in this matter and apologise for the delay.Should you require assistance in the future, kindly contact us again and we will continue to assist you.

that was Friday. all well over the weekend, wagers made, a lot of winners and a few losers, bankroll increased 15%, or a whopping $40. attempt to log in Monday and get:

[jim]

they want me to upload documents again.

Thank you for patiently waiting.

Upon checking with our relevant department, we kindly inform you that we still require a proof of address

i politely correspond a few factors and finally get fed up.

Anyways I appreciate your efforts and your replies but am really worn out from all this, as much as I have enjoyed wagering over the years it doesn't appear I'll ever fully satisfy your requirements, and if I do today they could be reviewed and rejected tomorrow as precedent has already been set.

requested money and most likely out, can't see any other way. thanked them for 24 wonderful years.

[PunterLog]

Pinnacle these days is a pain in the ass!

I can't even update the timezone on my account. It shows an error saying that I should verify my account in order to change timezone.



Now, guess my verification status?



Ridiculous incompetence!

[jim]

it's like the left hand doesn't know what its own fingers are doing, never mind the right hand.

[Optional]

Pinnacle these days is a pain in the ass!

I can't even update the timezone on my account. It shows an error saying that I should verify my account in order to change timezone.

That does not look like an ID verification issue to me.

Did you contact customer service as it says?

I'd guess your profile has missing or bad info if it fails updating timezone.

[PunterLog]

That does not look like an ID verification issue to me.

Did you contact customer service as it says?

I'd guess your profile has missing or bad info if it fails updating timezone.

It used to show an error saying that it was due to my account not being fully verified.

I contacted their CS and they said it was fixed and when I tried to change the timezone, this new error about incomplete account information showed up.

I left it there as I was sick of sending multiple emails to their CS for merely being able to change the timezone.

I continue to use Pinnacle through Betbrokers.

[jim]

Quote:

Your feedback is important. Help us to improve by taking this survey.

Quote:

Hello James We would like to know what you think of the level of service you received from our customer service team. We would appreciate if you take the short survey by clicking 'Open Survey' below. Open Survey Thank you, Pinnacle

-----------------

Quote:

You must be joking

Need I say more?

[Greekster]

I tried to get into my account again today, couldn't. The issue has always been the Geoguard Location Validator. I'm using Points Bet now. Also got Party Poker. Both accounts verified me as an Ontrio resident quickly, a couple documents, and without the Location Validator. Ill continue to register with more books. Using that app as part of the rollout, I will never understand. GL to everyone.

[bhoor]

Pinnacle works on my desktop computer, not on the iphone, as it kept on asking for downloading geolocater. Then I downloaded, but it stays on the download page of pinny. How did you guys fix this issue?

[icon]

Pinnacle works on my desktop computer, not on the iphone, as it kept on asking for downloading geolocater. Then I downloaded, but it stays on the download page of pinny. How did you guys fix this issue?

got an android phone

[jim]

yep, for the few days i was able to wager at pinnacle it only worked on an android phone.

[Optional]

I tried to get into my account again today, couldn't. The issue has always been the Geoguard Location Validator. I'm using Points Bet now. Also got Party Poker. Both accounts verified me as an Ontrio resident quickly, a couple documents, and without the Location Validator. Ill continue to register with more books. Using that app as part of the rollout, I will never understand. GL to everyone.

Be sure to check out SBR’s Best Sportsbooks in Ontario list to read unbiased expert reviews for all legal books operating in Canada's largest province.

[jjgold]

Pinnacle was not prepared as far as geo locator software

Will take time to perfect, many books when 1st start had same issues all over usa

patience is a virtue

[icon]

Be sure to check out SBR’s Best Sportsbooks in Ontario list to read unbiased expert reviews for all legal books operating in Canada's largest province.

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