[TopNotch]

MOD EDIT: This turned out to be a technical error and the account limits have now been restored to normal


I ran a search and read a previous thread on this but it seemed like the answers were inconclusive. I haven't played with bookmaker for a while but just reloaded this week. They had merged a couple of accounts into one and I was left with only my account that used to be a hollywoodsportsbook account.

When I tried to make an NBA bet my max wager was $300. Obviously this is nowhere near the usual limits but I figured it was because of the fact it was an old hollywood account and just needed to be adjusted. However when I went on live chat it looks like they actively reduced my limits and won't adjust them to match other customers (though they tried to say that was the same limit as everyone at first lol).

I was under the impression that cris/bookmaker didn't cut people down. I don't even know if I'm up on the lifetime of the account if I am it's probably a small amount in the grand scheme of things. I recall they cut off my betpoints years ago after a hot streak but cutting my limits is new.

In another thread it looks like someone was able to get their limits bumped back to normal I know sometimes you get a customer service agent who isn't fully trained. Is there anyone I should reach out to?

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Leah - 1:39 PM
Welcome to our Live Chat Department. My name is Leah. How may I be of assistance?
You - 1:40 PM
hi there
Leah - 1:40 PM
Hello
You - 1:41 PM
can you help me out please I used to have a couple of accounts and then they merged everythign into 1
but it's an old hollywood sportsbook account
so the wagering limits are tiny on it
for example $300 is my NBA limit which is obviously tiny for you guys
can you adjust them to the regular bookmaker limits
Leah - 1:41 PM
Hello
In order to proceed, could you please provide your account number and PIN code?
You - 1:41 PM
XXXX
Leah - 1:42 PM
Thank you
And your account number, please?
You - 1:42 PM
XXXX
Leah - 1:43 PM
Thank you XXXX
You - 1:43 PM
you bet
Leah - 1:43 PM
Please hold while I check on that for you.
You - 1:43 PM
tx
Leah - 1:46 PM
Thank you very much for your patience.
I was checking with the department in charge and your current wager limit is the same for everyone sir, my apologies for that.
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Matt - 1:54 PM
Welcome to our Live Chat Department. My name is Matt. How may I be of assistance?
You - 1:54 PM
hello XXXX is my account
I was just speaking with Leah but got disconnected
XXXX is my pin
I was asking about my wafgering limits. I used to have a few accounts with bookmaker and they all got merged into this one
this is an old hollywoodsportsbook account
so the wagering limits are tiny
$300 for nba as an example
I wanted to get my limits bumped to the normal limits
she said "I was checking with the department in charge and your current wager limit is the same for everyone sir, my apologies for that."
however I know that's not true so perhaps she got misinformed
you guys have much much higher limits
can you please help me out with this
Matt - 1:57 PM
My apologies but I see Lisa check and at the moment we have the same limits for you as to other customers.
You - 1:57 PM
other customers can wager far more than $300 on NBA
and I'm only at 300
are you seeing my limits higher than that?
Matt - 1:58 PM
My apologies would be what we can offer.
You - 1:58 PM
sorry I dont understand
apologies about what
?
are you seeing my limits higher than 300?
Matt - 1:59 PM
Yes sir and do apologize but is not possible to change them.
You - 2:00 PM
so you're saying my limits were lowered and can't be changed to match the normal limits?
why did they do that?
I know in the past I could wager far more than that
Matt - 2:01 PM
I would say that your limits cannot be increase my apologies.
You - 2:01 PM
do you know why they lowered my limits to such a small amount?
Matt - 2:03 PM
I would not be able to answer that, is not my department so I would not be able to tell you why you have those limits.
You - 2:04 PM
and you've checked and the wagering department won't give me the usual wagering limits? they will only keep them at the $300?
Matt - 2:05 PM
Correct so sorry but not able to adjust them.
You - 2:06 PM
ok that is surprising I know bookmaker and betcris used to be considered one of the larger bookies that weren't afraid of anyone's action
is there no one that can adjust them?
Matt - Now
No my apologies but cannot be adjusted.

[Sea Turtle]

The completely took my bonuses away from me a week ago and wont answer why.

Not sure what is happening there.

[Sea Turtle]

Saying that just checked and I can still get 60k on the NBA game

[Judge Crater]

$300 on NBA sounds like a compliment to your abilities

[dmm]

They are definitely lying to you about those limits applying to all customers. I am seeing $55k limit on the spread for PHI/ATL tonight.

[scottgodson1985]

they probably think your multi accting them for bonus money

[TopNotch]

they probably think your multi accting them for bonus money

They disabled my betpoints and bonuses years ago. Which is fair game if they don't want to offer bonuses, but they didn't cut limits at the time.

No multiple accounts. I had accounts with other shops they took over like justbet and hollywood, but couple years back they went through and merged them all into one account for most of their players with multiple accounts.

[TopNotch]

They are definitely lying to you about those limits applying to all customers. I am seeing $55k limit on the spread for PHI/ATL tonight.

Ya the strategy of trying to lie to me and say that every customer has $300 limits is stupid. So obviously false which is why I wonder if the rep just doesn't have a clue and that someone else could actually help.

[Optional]

Could it have been an early line with the low limit?

[TopNotch]

$300 on NBA sounds like a compliment to your abilities

Would love that to be the case I took them for 15kish on a Raps futures back in 2019 and have had a couple hot streaks over the years, but I have had the account for 20 years or so. If I'm up in the longrun it would be for less than the 50k they will typically take on a single wager. Never bet steam or did shady stuff with live betting. They cut off my bonuses after I used a 100% bitcoin bonus a bunch of times back when they first started taking crypto, but removing bonuses is completely different than slashing limits. Limits weren't touched until recently.

[TopNotch]

Could it have been an early line with the low limit?

Nope. All MLB and NBA today it's the same. Max win amount is $300.

[Optional]

Nope. All MLB and NBA today it's the same. Max win amount is $300.

I doubt it will get altered, but if you PM me your account # I can message our management contact and ask if they will double check it for you.

[TopNotch]

I doubt it will get altered, but if you PM me your account # I can message our management contact and ask if they will double check it for you.

Cool appreciate it. When you say you doubt it will get changed I assume that means they have slashed other players limits and haven't budged?

[Optional]

Cool appreciate it. When you say you doubt it will get changed I assume that means they have slashed other players limits and haven't budged?

300 limits across the board on major sports, when others have 50-60k, is not something I recall seeing before.

Especially for a 20 year history customer who does not think they are up big.

So some chance it is an error.

But less than 1% of people that post or complain about being limited have ever had them changed is why I doubt they will be re-instated mostly.

[TopNotch]

300 limits across the board on major sports, when others have 50-60k, is not something I recall seeing before.

Especially for a 20 year history customer who does not think they are up big.

So some chance it is an error.

But less than 1% of people that post or complain about being limited have ever had them changed is why I doubt they will be re-instated mostly.

Understood, appreciate you trying though

[vampire assassin]

Understood, appreciate you trying though

This sounds like a mistake. I bet it will get sorted out.

[bookie]

Please keep us posted TopNotch on whether or not you get limits restored. It seems weird to hear that this would happen to someone betting sides and totals of mainstream sports.

Would be curious to know, what percentage of the handle you gave them was in-play?

[bleedblue]

This was pregame right? Only ask cuz I think $300 for nba live in game spreads is standard.

[Roger T. Bannon]

The problem here seems to be that it is a Hollywood account. Is Hollywood still an active sportsbook? If so, you do not have a Bookmaker account. I would not be surprised to have $300 limits with Hollywood.

[DontTailMe]

The problem here seems to be that it is a Hollywood account. Is Hollywood still an active sportsbook? If so, you do not have a Bookmaker account. I would not be surprised to have $300 limits with Hollywood.

How did Hollywood used to work? Because last year I tried signing up for a Hollywood account. I filled out their sign up form, clicked submit, and it navigated me to bookmaker.eu and gave me a BKR###### account number. I assumed that I had just unexpectedly signed up for a duplicate Bookmaker account, so I chatted with support, explained the situation, and they deleted the new account.

[TopNotch]

This was pregame right? Only ask cuz I think $300 for nba live in game spreads is standard.

Pregame yes. Stupid thing is my live betting limits are actually higher

[TopNotch]

The problem here seems to be that it is a Hollywood account. Is Hollywood still an active sportsbook? If so, you do not have a Bookmaker account. I would not be surprised to have $300 limits with Hollywood.

I had accounts with bookmaker and some of the books they took over (just bet and Hollywood for example). Few years back they merged them all into one. I actually deposited into my old bookmaker account this week and couldn't place a wager.... When I contacted them they said it was because I had used the wrong account the only active account I could use was old my hollywood one

[TopNotch]

Please keep us posted TopNotch on whether or not you get limits restored. It seems weird to hear that this would happen to someone betting sides and totals of mainstream sports.

Would be curious to know, what percentage of the handle you gave them was in-play?

Over the life of my account maybe 5% live betting if even. I am certain that if any senior lines manager reviewed my play there wouldn't be any reason to get worried. No steam chasing just fairly standard action from a North American customer. The only thing I did that caught their attention was using that 100% crypto bonus years ago about 20 times. So they cut off my bonuses but my limits weren't touched. Limits were only cut when they forced me to keep only my hollywood account

[Sea Turtle]

Always fun at this place. Lose a shit load this month. They decide to pull bonuses and points with no explanation. But then get this today!

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[Roger T. Bannon]

My guess is Hollywood is not taking new customers but still maintaining old customers. It's a little weird that you would not be able to have a Bookmaker account. I guess maybe they are imposing some kind of limit on number of accounts and you default to the Hollywood account.

I would expect you could get set up with a Bookmaker account but you never know about these ridiculous rules you may run into.

[Roger T. Bannon]

I guess one possibility is that they closed your Bookmaker account as a result of your taking advantage of the bitcoin bonus and just bumped you over to Hollywood because they don't care what you do over there. That seems unlikely but it is a possibility. You may be basically banned from Bookmaker with some restriction.

[Roger T. Bannon]

This is probably something you would have to resolve by asking for a supervisor and then they will conduct a review of whether or not they want you to have a Bookmaker account. It is not an issue you can resolve with a rep. If you want to have higher limits, you will have to get them to set you up with a Bookmaker account. They probably have a hard close on the account that would have to have management override.

[TopNotch]

There is no such thing as hollywood sportsbook anymore. My account is a bookmaker account, it just happened to be hollywood before bookmaker took then over. I had accounts with galaxy, Cris, Hollywood, justbet and bookmaker. They merged everything into just the one account

[Ian]

I have an account with Bookmaker through Hollywood and I just noticed that my limits have been lowered also. For me, major & minor market sides and totals range between 1k and 5k depending upon the sport. I very rarely bet more than a dime at a time, so for all I know it has been like this for a while and I never noticed. FWIW, I've never had an account at another Bookmaker affiliated book.

[Roger T. Bannon]

I think there is an arrangement with the Hollywood sportsbook and Bookmaker probably. Bookmaker maybe bought the accounts but Hollywood still has a stake so they consider them to not be Bookmaker accounts. I think to get Bookmaker limits, you will somehow have to get past that Hollywood issue.

[DontTailMe]

There is no such thing as hollywood sportsbook anymore. My account is a bookmaker account, it just happened to be hollywood before bookmaker took then over. I had accounts with galaxy, Cris, Hollywood, justbet and bookmaker. They merged everything into just the one account

Yes, this is exactly what I suspected, which is why I related my experience above. I believe that there was an interim period during their transition out, where Hollywood was still accepting sign ups but they were just handing them directly to Bookmaker, probably pocketing some affiliate / referral fees in the process.

[Claudespeed]

They are allowing me to bet $40k on nba spread pregame but live betting only lets you bet to win $300 It's only during timeouts that they allow 10k bets. Asked support about limits, they said it's the same for everyone.

Anyone experiencing this? Or is this just me? I'm new to bookmaker btw.

[Roger T. Bannon]

If Bookmaker is limiting bets in Hollywood accounts, it is because Hollywood has an ownership stake in the accounts. It is probably still majority ownership.

[AngusMcLane92]

that sounds great, hopefully they will keep going with practice

[bookie]

They are allowing me to bet $40k on nba spread pregame but live betting only lets you bet to win $300 It's only during timeouts that they allow 10k bets. Asked support about limits, they said it's the same for everyone.

Anyone experiencing this? Or is this just me? I'm new to bookmaker btw.

That's for everyone, and it's not just at Bookmaker. In-play limits always substantially lower (and juice higher) than intermission wagering limits.