Hello,
I started betting with Betfair since 2017, before my account got suspended after my last bet in Aug 2018.
Betfair only return my initial deposit of around 10k, but refusing to payout my winnings around 20k euro.
They keep telling me my account is being reviewed, but they're not providing me any update during the past 3 years, and they also refuse to tell me what kind of review is being taken on my account.
I don't think there's anything that would raise their alert, I made a long list of bet during the year before my account is suspended, my winnings doesn't came from one single bet.
Things I have tried -
1. Complaint to MGA - they ask me to complaint to IBAS
2. Complaint to IBAS - they told me Betfair says there's an external investigation and IBAS can do nothing about it
3. Complaint to UKGC - no response
4. Inquiry to IBIA - no response
It has been nearly 3 years since my account is suspended, and Betfair is refusing to provide me any information.
I don't believe there's really an investigation going on, even if there's indeed an investigation, I don't believe it will take so long, and they should provide me an update every 6 months.
I'm really frustrated now, because I have tried everything I could, but no one seems to be able to help.
I can't believe a A+ bookmaker would do this, and I'm extremely worried that this is just a strategy for Betfair to not to pay me out, and I will never see my money again.
Is there anyone has similar situation before? What did you do and what's your outcome?
Any advise will be appreciated, thank you!