[moonbeam]

Why would they make it harder for Europeans to play there?
Are they less profitable?

As long as I´m in a negative balance Phoenix cold called me every day and begging for a $5000 deposit.

[Trucker George]

The word recreational is just a nice word for "sucker" and "loser".

Good luck I hope all works out.

[Fippy]

People should stop making up stories to defend this book.
Your money isn't safe there, if that isn't obvious by now noone can help you...

When i read that they are no different to the "big boys" i could laugh my A$$ off.
Yes you have to get passed clueless CS dorks sometimes at Bookmaker etc, but...you would get your money out there in no time if you are willing to pay some fees. That is totally different to BetPhx, where you have no damn choice but to hope that you will get your money out slowly but steady, before the whole corrupted system completely breaks down and everyone gets stiffed.

[Thremp]

I'm pretty sure at Bookmaker you just fill out the cashier form and put in as many zeroes as you need.

[Stumpage]

I haven't looked around, but are Moneybookers payouts still taking a couple of weeks or more? Be it Canadian customer (like myself) American, wherever? I was very active at Phoenix towards the end of last year and would consider playing there come MLB season, but there is absolutely no way in hell I can deposit into a place where it's half a month or more to process my withdrawal, not when I'm using Pinnacle, Greek, Betfair, etc. where it's a few hours at most.

[eavesdropper]

I was just paid to Moneybookers last week. Took 4 weeks.

[Climate]

My balance at Phoenix is $21.000

I deposited $20.300.

So I´m up $700 and that´s enough reason for them to limit me to $250.

I asked them for a withdrawal of $4.000 and they told me I can ask for this every 3 weeks.

That means it took 5 month to withdraw my money.

That´s what I called a "slow pay"


Please wait for a site operator to respond.

You are now chatting with 'Paula'
Paula: Welcome, how may I assist you?
I: hello, I please want to request a withdrawal of $4000 to my moneybookers account
Paula: one moment please let me check your account
I: ok
Paula: thank you for holding
Paula: for how much would you like the request
I: $4000
Paula: thank you sir i will place the request
I: thank you
Paula: your welcome
I: I guess the payout took 2 weeks or so, isn´t it?
Paula: it takes around 7 to 10 business days
I: that means I can request the next payout in 3 weeks
Paula: yes
I: thats funny
I: but ok, thanks
Paula: your welcome

I have a hard time taking this post at face value. I guarantee you this is another story where you simply don't have all the facts. Check the posted withdrawal policies and compare them to what they are actually confirming and doing. This sounds more like a misunderstanding between CS and the bettor. You are talking moneybookers, and the rest of the conversation is unclear as to what is actually being confirmed. Yes, you can request another payout in 3 weeks, sooner or not is not confirmed.

I'd love to take your side but these posts are getting more and more ridiculous every day. Most of the complaints against BP don't past the sniff test. I don't know what the reality is for the other guys, but I've never had any problem outside of using the site/website issues.

[bettilimbroke999]

I was just paid to Moneybookers last week. Took 4 weeks.

Isnt moneybookers instant like neteller used to be, Im in US so I cant use it but I dont understand why it would take 4 weeks to process an instant payout?

I like BetPhoenix and have received a fast payout from them and have good experience with them but they got to shore up some of these problems and if they do and are as well funded as has been mentioned on SBR a 100x then they should return to A rating, now honestly they could be bankrupt for all I know but many on here that claim to be in the know say theyre very well funded

[moonbeam]

I have a hard time taking this post at face value. I guarantee you this is another story where you simply don't have all the facts. Check the posted withdrawal policies and compare them to what they are actually confirming and doing. This sounds more like a misunderstanding between CS and the bettor. You are talking moneybookers, and the rest of the conversation is unclear as to what is actually being confirmed. Yes, you can request another payout in 3 weeks, sooner or not is not confirmed.

I'd love to take your side but these posts are getting more and more ridiculous every day. Most of the complaints against BP don't past the sniff test. I don't know what the reality is for the other guys, but I've never had any problem outside of using the site/website issues.

At sports-1 five month ago they told me I have to wait with my next withdrawal request until they processed my payout. This took 6 days.
So 6+8 days = 14 days. I guess this is easy (but crazy) math.

Phoenix told me withdrawals take up to 10 days. So 10+8 = 18 days.
That means you have to wait 18 days before you can request your next withdrawal. Thats what their customer service told me.

I think they give a shit about their own rules, and I looks like that even Richard dont know Phoenix rules. Crazy book

[Stumpage]

I was just paid to Moneybookers last week. Took 4 weeks.

lol Wow....4 weeks. Thanks for the input, eavesdropper. Looks like BetPhoenix is the latest entry into the vast wasteland of "Sportbooks I used to use".....

[BET THE HOOK]

I think Dark Horse is the guy I used to be always defending BetPhoenix when negative posts arise. I pimped this book every chance I got until they screwed me for the 10th and final time. Done with this book for good.

[BrianLaverty]

can richard do anything about it

He is the owner, not just some measley CS... so he should definitely be able to help you.

[michael777]

betphoenix is the most overrated book in the history of offshore betting

[Climate]

At sports-1 five month ago they told me I have to wait with my next withdrawal request until they processed my payout. This took 6 days.
So 6+8 days = 14 days. I guess this is easy (but crazy) math.

Phoenix told me withdrawals take up to 10 days. So 10+8 = 18 days.
That means you have to wait 18 days before you can request your next withdrawal. Thats what their customer service told me.

I think they give a shit about their own rules, and I looks like that even Richard dont know Phoenix rules. Crazy book

What country are you in?

[BET THE HOOK]

Richard is a real good guy and is good for business but he doesnt realize the shit some of his account managers pull and its costing him alot of business. He needs to stop the bleeding somehow. He can make it work because he is a classy manager but he needs to realize that the relationships he is building are being torn apart by the idiots that we have to deal with. I quit playing there until the dust settles.

[Doug]

He is the owner, not just some measley CS... so he should definitely be able to help you.

How do you know that ?

[Santo]

moonbeam: I get where the 6 and 10 come from, but why the additional 8?

[BrianLaverty]

How do you know that ?

because he told me

[Fippy]

You know for what PoS books this Richard fella worked before, right?

[moonbeam]

moonbeam: I get where the 6 and 10 come from, but why the additional 8?

That´s their rule Santos: Max: 4,000 USD per week
One week has 8 days at Phoenix. I don´t know why

[moonbeam]

What country are you in?

Germany

[moonbeam]

Richard is a real good guy and is good for business but he doesnt realize the shit some of his account managers pull and its costing him alot of business. He needs to stop the bleeding somehow. He can make it work because he is a classy manager but he needs to realize that the relationships he is building are being torn apart by the idiots that we have to deal with. I quit playing there until the dust settles.

As I read Richards email, I really doubt he is a good or nice guy.

[Dunder]

Why would they make it harder for Europeans to play there?
Are they less profitable?

Yes. Asians too.

Because there are a much wider range of books to choose from, a higher proportion of pros/sharps will find there way to the US facing books. I dare say that 90% of ´recreational bettors´ in Europe have never heard of BetPhoenix.

[moonbeam]

Update:

With the very helpfull help of Bill Dozer and Richard, Phoenix payd me after 6 days.

But the main problem with this book is still the same.

11 days after my last payout request I asked for the next payout and still the same crap as always with this book

Please wait for a site operator to respond.
You are now chatting with 'Cynthia'
Cynthia: Hello. How may I assist you?
I: hello I please want to request a withdrawal of $4000
Cynthia: I see we processed a payout of $4000 on the 8th, that is the maximum payout in a 7 day period
I: thats bullshit, your own rule states $4000 every 7 days
I: I requested the withdrawal 11 days ago
I: even richard denied this bullshit rule
I: Is it my problem phoenix needs weeks to pay?
Cynthia: I can take the request, but as you said our site does state that the maximum payout in a 7 day period is $4000
I: yes, but my last payout request was 11 days ago
Cynthia: can you confirm your email with moneybookers please
I: ....
I: the 7 day period is over after 11 days, isn´t it?
Cynthia: the 7 days count from the time the payout was processed
I: that´s bullshit sorry

Nothing happens. Still the same bullshit with this book.

And it seems Bill is no longer interested in this

[DIF]

I hope you get your money moonbeam!
odds2u.com/ bookmakerguide, rate them 4 out of 10 possible.

[Thremp]

Lots of books love to slowpay.

[moonbeam]

I´m done with this crap book.

All I want is to get my money but I don´t want to wait 5 month for it.

Also it´s very sad that SBR isn´t interested in this slow pay, because Phoenix is an advertising book

[steve18]

I received just under $300 from them via ** earlier this week. I had no problems.

[moonbeam]

Hello Bill and SBR,
you are always very interested in slow pay complaints against D- books, why not in this slow pay complaint?

[Dark Horse]

Update:

With the very helpfull help of Bill Dozer and Richard, Phoenix payd me after 6 days.

But the main problem with this book is still the same.

11 days after my last payout request I asked for the next payout and still the same crap as always with this book

Please wait for a site operator to respond.
You are now chatting with 'Cynthia'
Cynthia: Hello. How may I assist you?
I: hello I please want to request a withdrawal of $4000
Cynthia: I see we processed a payout of $4000 on the 8th, that is the maximum payout in a 7 day period
I: thats bullshit, your own rule states $4000 every 7 days
I: I requested the withdrawal 11 days ago
I: even richard denied this bullshit rule
I: Is it my problem phoenix needs weeks to pay?
Cynthia: I can take the request, but as you said our site does state that the maximum payout in a 7 day period is $4000
I: yes, but my last payout request was 11 days ago
Cynthia: can you confirm your email with moneybookers please
I: ....
I: the 7 day period is over after 11 days, isn´t it?
Cynthia: the 7 days count from the time the payout was processed
I: that´s bullshit sorry

Nothing happens. Still the same bullshit with this book.

And it seems Bill is no longer interested in this

This chat makes one person look stupid. And it ain't Cynthia.

[moonbeam]

This chat makes one person look stupid. And it ain't Cynthia.

Yes I´m stupid. No problem. But also stupid people wanted to get paid.
Phoenix acting against their own rules. That is stupid.

but thanks for this very stupid post Dark Horse you are an american idiot

[Fippy]

Keep a cool head Moonbeam, i know how it is to get upset when a lot of $$$ is involved, but sadly it never helps.
And Darkhorse, you really should take your bullshit elsewhere...you always do that...players have the right to get upset at crap books like Betphx, even if it doesn't help. This is a players forum, if you want to defend crap books you have no business here.

[moonbeam]

Keep a cool head Moonbeam, i know how it is to get upset when a lot of $$$ is involved, but sadly it never helps.
And Darkhorse, you really should take your bullshit elsewhere...you always do that...players have the right to get upset at crap books like Betphx, even if it doesn't help. This is a players forum, if you want to defend crap books you have no business here.

Of course you are right Fippy. But those completly clueless people like Darkhorse makes me angry sometimes

[Dark Horse]

You know what they say about crying wolf...

[Thremp]

Dark Horse,

You realize this type of stuff happened with Bookmaker who considered themselves in the wrong and clarified all their verbiage on the issue? Why would they do that?