[moonbeam]

My balance at Phoenix is $21.000

I deposited $20.300.

So Iīm up $700 and thatīs enough reason for them to limit me to $250.

I asked them for a withdrawal of $4.000 and they told me I can ask for this every 3 weeks.

That means it took 5 month to withdraw my money.

Thatīs what I called a "slow pay"


Please wait for a site operator to respond.

You are now chatting with 'Paula'
Paula: Welcome, how may I assist you?
I: hello, I please want to request a withdrawal of $4000 to my moneybookers account
Paula: one moment please let me check your account
I: ok
Paula: thank you for holding
Paula: for how much would you like the request
I: $4000
Paula: thank you sir i will place the request
I: thank you
Paula: your welcome
I: I guess the payout took 2 weeks or so, isnīt it?
Paula: it takes around 7 to 10 business days
I: that means I can request the next payout in 3 weeks
Paula: yes
I: thats funny
I: but ok, thanks
Paula: your welcome

[CollegePro]

that's pretty ****ed up..... that's why I refuse to deposit anything more than $1000 @ BetPhoenix.... when you deposit more than $5000..... it can just take forever to withdraw the money out of the account if you win your bets.

[JohnnyC]

Amen. This needs to change.

[THEGREAT30]

You can ask for a payout once ever 3 weeks, where is that stated in rules?, good day

[wisky]

What do they charge for moneybooker withdrawals ?

[idontlikerocks]

so why do you think they limited you?

[shrek82]

so why do you think they limited you?

"So Iīm up $700 and thatīs enough reason for them to limit me to $250."

[qhdlhdjtn]

betponix only good for bonus hunter

[ehp6737]

just play elsewhere, that is ridiculous

[katstale]

Moon, somebody got an itchy finger I imagine on you. And the rule has been a request for 4k per week. I really doubt that has changed. Hate to always keep coming back to this, but ask for Richard and tell him what happened. Better than 60/40 it gets resolved in your favor.

[Fishhead]

I continue to ask.........how in the world is BETPHOENIX rated as high or higher then MATCHBOOK????

[gman2114]

rules are a changing

[SpreadSniper]

I continue to ask.........how in the world is BETPHOENIX rated as high or higher then MATCHBOOK????

kick back?

[Tinytimmy]

rule is $4k a week. It doesn't take a genius to figure that out.

[oiler]

well i would feally consider finding a new sportsbook cause that really sounds screwed up;what a piece of shit of a book,wonder how they get so hugh of a rating with that bs

[davidchong]

the 20,3k was a single deposit or total deposited up to date?

[JohnnyC]

Bet Phoenix is slow paying e-wallets, btw.

[davidchong]

Bet Phoenix is slow paying e-wallets, btw.

in the past, i withdrawl using moneybookers and took 24h to 48h...
there more players now, and should no have any reason took more than one day.


now 7 to 10 days... that sounds bad.

[Cookie Monster]

7 to 10 business days, so 9 to 14 real days, and have been cases when takes longer. It sucks. The $20 fee makes it suck harder. And the $4000 limit makes it the suckiest.

As question, do anyone have a guess on why it takes so long?. The check option is instant, so it may not be lack of funds. Maybe they are trying to focus to the US market, so they make live harder for non US players. If so, they are really annoying. Any other guess?

[Toit]

Why would they make it harder for Europeans to play there?
Are they less profitable?

[blix177]

My withdrawal to the States Via ***********/** took a fraction of that time. 3 days in total. The mail came before the tracking number. keke

[siabdo23]

can richard do anything about it

[THEGREAT30]

They have been good in my limited experiences with them, but this sucks for all of us, if they do it to one they will do it to all, good day

[Lint Pockets]

lol bad site choice to deposit that much money on, should of went with better known site like the greek or bookmaker.

[JohnnyC]

lol bad site choice to deposit that much money on, should of went with better known site like the greek or bookmaker.

For many this is not the case, for many they my have won a large amount and are now going to have to wait a long long time to get all of their money out.

A couple month ago their ewallet payments were lightning fast. YOu cannot blame the players for this problem. It looks like they just dont give a **** about their players unless you live in the USA.

SO...how bout this BP...kick all the non USA players out, give them their balances and have a nice life.

[username474]

You can negotiate your weekly withdrawl limits before you deposit, to 10k per 7 days. Just make sure you get it in writing and signed off on by at least two managers.

[idontlikerocks]

it doesn't make any sense for books to limit players who are only up 750 dollars unlees their is some clear reason on thier part. so i am asking moonbeam why are they doing this. do you really not know why?

[bettilimbroke999]

You should definitely get paid but c'mon dude its obvious betphoenix is for recreational bettors that are making smaller deposits (100-500 range) which is fine for 99% of us, betphoenix just doesn't seem like a 20 dime deposit kinda book, I would think bookmaker or pinnacle would be a better choice to play that level but who knows maybe betphoenix likes big players as well

[Dark Horse]

The limit is a separate issue. We don't know the background behind it. (it is unusual, so let's hear the story behind it). Then the OP simply records a chat with a clerk about a basic rule and connects the two to paint a picture. Note that there is no attempt at a discussion in the chat.

There could be a problem, but it's too early to say. This is another example of someone using a forum to put pressure on a book, without even attempting to discuss the matter with someone at the book with decision making power. As such, it is a premature, and therefore false representation.

But people don't read anymore. They hear 'limit' and it triggers one stream of chemicals in the brain. Add any indication of 'slow pay' and the next stream of chemicals makes objective thought entirely impossible.

Try solving something with a book for a change. Instead of running to the forum without any attempt at discussing it first. And no, recording a chat with a clerk who has no idea how you will use her words in relation to another issue, is not discussing. It is manipulating words.

The issue is the limit. But the person is far more interested in presenting a meaningless chat. The question is why.

[Rollins08]

This book is way less than a b+, everybody knows it. Stick with the big guys. Also this place will call you 50 times to deposit, but the second they have your money there cs goes downhill.

[Toit]

it doesn't make any sense for books to limit players who are only up 750 dollars unlees their is some clear reason on thier part. so i am asking moonbeam why are they doing this. do you really not know why?

You can be down 5000$ and get limited if they don't like the way you play.

[katstale]

Phoenix is no different from any of the big boys in that you often have to get past frontline CS to get real substantive answers. The ewallet this is really pretty simple, when action dies down after football, many books don't have enough cash on the NT/MB side of the ledger to get you paid out. Frustrating to be sure. When this happens to me I begin to look at any and all other available means to get paid.

It's been said before, but part of the reason that BP is rated so high is their underlying bankroll. The money is there for you to be paid. I am always willing to jump thru some hoops to get to 105. But that's just me.

AND, always try to appeal to Richard if your CS attempt gets weird.

[thespeculator]

Phoenix is no different from any of the big boys in that you often have to get past frontline CS to get real substantive answers. The ewallet this is really pretty simple, when action dies down after football, many books don't have enough cash on the NT/MB side of the ledger to get you paid out. Frustrating to be sure. When this happens to me I begin to look at any and all other available means to get paid.

It's been said before, but part of the reason that BP is rated so high is their underlying bankroll. The money is there for you to be paid. I am always willing to jump thru some hoops to get to 105. But that's just me.

AND, always try to appeal to Richard if your CS attempt gets weird.

i 've had that happen in the past where a top book doesn't have the funds in their merchant account , what i don't understand is why they can't fund the account if they have the money. This may take a few days for a wire, but it is better than waiting weeks for the player

[moonbeam]

the 20,3k was a single deposit or total deposited up to date?

It was the total deposit up to date (6 deposits)

[moonbeam]

The limit is a separate issue. We don't know the background behind it. (it is unusual, so let's hear the story behind it). Then the OP simply records a chat with a clerk about a basic rule and connects the two to paint a picture. Note that there is no attempt at a discussion in the chat.

There could be a problem, but it's too early to say. This is another example of someone using a forum to put pressure on a book, without even attempting to discuss the matter with someone at the book with decision making power. As such, it is a premature, and therefore false representation.

But people don't read anymore. They hear 'limit' and it triggers one stream of chemicals in the brain. Add any indication of 'slow pay' and the next stream of chemicals makes objective thought entirely impossible.

Try solving something with a book for a change. Instead of running to the forum without any attempt at discussing it first. And no, recording a chat with a clerk who has no idea how you will use her words in relation to another issue, is not discussing. It is manipulating words.

The issue is the limit. But the person is far more interested in presenting a meaningless chat. The question is why.

Great post Dark Horse. Unfortunately my english is too bad to discuss this in detail (Iīm not a native english speaker)
I use this forum to share my experiences (and to read other peoples experiences)
Something bad about this?