[Optional]

I never as much as put a parlay into my betslip. So any claim of a parlay “attempt” coming from my account is a flat out lie.

You have the info now. Only you and them know what is true. If DSI insist what they say is true, it's a bit of a tough roadblock to negotiate without hard evidence to the contrary. I hope you can see that.

[dynamite140]

also it's pretty frustrating to the rest of us that are dealing with far lower limits and less choices... just grind out the rollover and move on, it's not the end of the world

You mean like you going off and saying nasty things at youwager for charging you a withdraw fee? Remember how you spoke good about them all that time until then? Most people here wouldn't even say something like this as they would say well they are charging me a withdraw fee but hey at least im done with that book or whatnot no matter which book it is.


So they screwed you a tiny amount and you go off on them? So yea you back them up all that time but when that book does something you don't like, i guess now they are a crap book huh? Also... why don't you just move on. It's not the end of the world. Getting upset over a withdraw fee... when others have payout issues.

[dynamite140]

Mike, no one wants your opinion on this forum. Hedgehog already mentioned the same thing about you.

[Optional]

Words. Rather passive aggressive for such a mature adult.

Instead of words help this poster as he is being robbed by DSI . What has SBR done to help him so far.? DSI is lying about his action and your response is oh well SBR has done everything it can do.

So far SBR has done nothing for OP. Let me know what evidence you have to the contrary.

We both would have liked to see him get a better result

SBR isn't a regulator or the police. We just try to help. Sometimes we fail.

[dynamite140]

Mike, how do you know he's not down at the other books if he is up at betdsi huh? You just going to assume this? He could be down that much at the other books and up this much at bedsi.


Abuse bonuses? Aren't you the guy that said you don't even play at books without a bonus? See the irony here?


Let's be honest here. You just want to see another player get screwed as you get enjoyment out of it. Hedgehog has agreed and said the same thing about you. You always side with the books and want others to get screwed UNLESS ITS YOU. You whined about some stupid withdraw fee which is just ridiculous and most ppl wouldn't even complain about that if they had an issue like that with that book. After that conversion i had with you last time, what have you done? Continued on as you always do. Always side with the book and want the player to get screwed. Its no wonder people don't like you at the forums.

[HedgeHog]

We both would have liked to see him get a better result

SBR isn't a regulator or the police. We just try to help. Sometimes we fail.

Your point is well taken--you can't force DSI to do the right thing. However, as a respected rating service, SBR can voice its displeasure with DSI's actions by dropping its C- rating. You say SBR tried but failed to get DSI to act responsibly, and we know this has happened repeatedly with bettors getting limited after depositing for a bonus. So if you truly have reached an impasse with DSI, then a rating decrease is well warranted. Otherwise you're rewarding them for their fraudulent behavior.

[Optional]

Your point is well taken--you can't force DSI to do the right thing. However, as a respected rating service, SBR can voice its displeasure with DSI's actions by dropping its C- rating. You say SBR tried but failed to get DSI to act responsibly, and we know this has happened repeatedly with bettors getting limited after depositing for a bonus. So if you truly have reached an impasse with DSI, then a rating decrease is well warranted. Otherwise you're rewarding them for their fraudulent behavior.

If there was clear evidence either way maybe.

But everyone apart from the OP and DSI is having to make assumptions on this one. Pick your battles is the old saying.

[HedgeHog]

If there was clear evidence either way maybe.

But everyone apart from the OP and DSI is having to make assumptions on this one. Pick your battles is the old saying.

True but it's not just this case involving this OP and DSI. There's a definite pattern with DSI cutting limits after bonuses. It even happened with Milwaukee Mike, who is the last person I want to defend right now. But DSI forcing him to do a 40k rollover with $50 limits is insane. No offense, but I think you drastically underestimate the seriousness of players getting limited after a bonus is accepted. It's something SBR seems unwilling to address.

[pl0485]

You have the info now. Only you and them know what is true. If DSI insist what they say is true, it's a bit of a tough roadblock to negotiate without hard evidence to the contrary. I hope you can see that.

That’s the problem. They haven’t said ANYTHING since I responded to their lie. I am looking for a response or statement and it hasn’t come.

[semibluff]

If there was clear evidence either way maybe.

But everyone apart from the OP and DSI is having to make assumptions on this one. Pick your battles is the old saying.

You might want to run that past Archie and the SBR tech people.

[milwaukee mike]

Mike, no one wants your opinion on this forum. Hedgehog already mentioned the same thing about you.

good, because there's no point in being here when the only people left are 100% negative about every sportsbook, rather than reasonable, anyone reasonable gets driven away by posts like this.

op and boatfloat have not made ONE SINGLE POST that isn't negative towards a sportsbook or a poster.

what will happen is that sbr, and sportsbooks, won't be willing to help anyone if they just get bashed relentlessly anyway... and yes OP in this case is totally right, but what is the justice? letting him have original limits and continue to clobber dsi on live betting (which is pretty easy to do)? so then under that form of justice, he is up 20k, 50k, 100k, and he gets rich while everyone else gets robbed because there is no money left for other payouts.

so carry on in doing nothing but criticizing the very people that are trying to help you, and the people that are holding your money, seems like a good strategy in life

[dynamite140]

How about you answer my other posts after that one instead of ignoring/dodging the question like when i asked you what was the price on that yes/no on that prop bet?


The OP had an issue with a sportsbook. Why would he talk about any other sportsbook then? If you had an issue with one book, why would you even comment on any other book? Look at the way you spoke to him. Of course he is going to say something negative about you.


You are not trying to help anyone. Look at your comments. You want to see every player screwed and get enjoyment out of it. How did I even come up with that thought? It was you who keep saying to others hope you get paid but there are definitely some ppl out there that want to see others screwed as enjoyment. Obviously you want to see others screwed for you to even come out with that thought. Its like those psychopaths or whatever is the term for it. Anyone with a clue could see everytime you say hope you get paid or whatnot know you want them to get screwed.

[Optional]

good, because there's no point in being here when the only people left are 100% negative about every sportsbook, rather than reasonable, anyone reasonable gets driven away

I don't want to look like I am taking sides, but this is very true.

Over years pretty much any poster who has dared suggest a book may be in the right, or a poster with a problem isn't, more than once ends up with some loud, angry and irrational poster ripping in with the personal attacks, ignoring any point the person wanted to make.

[JoeCool20]

LOL Yeah the fellow players who "side with the S-book" and call people "liars" and "scammers" really do get on my nerves!


I thought SBR would be a "players vs. S-books" kind of deal, but it isn't.


But anyway, no matter whose "side" a fellow player is on, the thing that I have said many times on here stands true:


Once you send your money to a bunch of strangers, then you are at their mercy and they can do WHATEVER they want and you can do NOTHING about it!!


If you send your money overseas to a bunch of strangers and then expect them to "treat you fairly" then you deserve whatever you get!

[Optional]

I thought SBR would be a "players vs. S-books" kind of deal, but it isn't.

Correct.

We advocate for players and always try to look after the player interest first when dealing with complaints, but we work with books to resolve issues. Not get into fights with them.

Our main interest is the overall good of the offshore industry. Encouraging books who don't follow fair industry practice to do so is the main aim. As confidence in the industry is key when there is no regulator.

If we took a combative stance the books would not keep talking to us and certainly would not act on our requests to review issues like they do.


Go and try asking any offshore forum who is obviously "Players Vs Books" in their approach and see how many sportsbooks will talk to them about helping anyone.

[mr.ed]

Confiscating a deposit is against fair industry practice. Would you please submit a complaint form with your details?

I already completed the complaint forms twice. You guys (SBR) were helpful in facilitating a withdraw of approx. 5k which was located in my cash balance. I thanked you for that in another thread.

The problem is with my bonus balance. When I made a deposit back in July it was credited to a newly created "Bonus balance". So I then had two balances...my regular cash balance (which I withdrew thanks to SBR) and this bonus balance. I would like to collect the funds from this bonus balance, which includes the deposit I made and approx. 4k in winnings. I believe there was a 15% bonus promised me as well, but since my limits were immediately cut after making this deposit, I don't believe I met the rollover requirement. This bonus only amounted to around $700 anyway, so this is not my primary concern.

In my dealings with DSI it seemed they were rather obsessed with this bonus, even though I told them this was not why I made a deposit and I don't care if they credit it to me or not, as this was not the reason I sent in a deposit. All I want to collect is the deposit and my winnings. If SBR requires the completion of yet another complaint form I'll be sure to complete if it will increase my chances of ending this sordid affair and collecting the funds that were taken from me.

[JoeCool20]

Correct.

We advocate for players and always try to look after the player interest first when dealing with complaints, but we work with books to resolve issues. Not get into fights with them.

Our main interest is the overall good of the offshore industry. Encouraging books who don't follow fair industry practice to do so is the main aim. As confidence in the industry is key when there is no regulator.

If we took a combative stance the books would not keep talking to us and certainly would not act on our requests to review issues like they do.


Go and try asking any offshore forum who is obviously "Players Vs Books" in their approach and see how many sportsbooks will talk to them about helping anyone.

Yes, hell, y'all REALLY do try to step in and help a player get his issue resolved.


And sometimes the player IS flat out lying about what happened!


I just never thought I'd see fellow players "Assuming" things and calling other players "liars" and "scammers" right out of the gate when they have no idea what happened!

[Optional]

I already completed the complaint forms twice. You guys (SBR) were helpful in facilitating a withdraw of approx. 5k which was located in my cash balance. I thanked you for that in another thread.

The problem is with my bonus balance. When I made a deposit back in July it was credited to a newly created "Bonus balance". So I then had two balances...my regular cash balance (which I withdrew thanks to SBR) and this bonus balance. I would like to collect the funds from this bonus balance, which includes the deposit I made and approx. 4k in winnings. I believe there was a 15% bonus promised me as well, but since my limits were immediately cut after making this deposit, I don't believe I met the rollover requirement. This bonus only amounted to around $700 anyway, so this is not my primary concern.

In my dealings with DSI it seemed they were rather obsessed with this bonus, even though I told them this was not why I made a deposit and I don't care if they credit it to me or not, as this was not the reason I sent in a deposit. All I want to collect is the deposit and my winnings. If SBR requires the completion of yet another complaint form I'll be sure to complete if it will increase my chances of ending this sordid affair and collecting the funds that were taken from me.

Ugh. That sounds complicated. Maybe your best bet is to submit a new complaint form just saying you want them to cancel a bonus you never wanted so you can withdraw. (I think that is basically what you want?) So it's clear and simple what's needed.

[mr.ed]

Ugh. That sounds complicated. Maybe your best bet is to submit a new complaint form just saying you want them to cancel a bonus you never wanted so you can withdraw. (I think that is basically what you want?) So it's clear and simple what's needed.

I completed another complain form. You are correct...I am not interested in any bonus from DSI. I just want my deposit and winnings back. My latest complaint is below.

This is my third complaint over this issue and I'll be as brief and clear as possible. I sent in a deposit of around 5k in July. This entire 5k was credited to a "bonus account". So I pretty much had two accounts, my regular DSI account, and now this new bonus account where my deposit of 5k was placed. I had a choice of which balance to use in my wagering. I primarily used the bonus account for wagering, and over the next few months increased this balance from 5k to around 9k. There was also a bonus of 15% of my initial deposit if I met rollover. I don't believe I met this rollover, as my limits were cut drastically after I made the deposit ($50 even for NFL sides and totals!!). I am not interested in this bonus. I would only like to recover my deposit and subsequent winnings, which totals approx. 9k. They have removed this balance saying I'm not eligible for bonuses? I believe DSI thinks this bonus balance is all bonus. It is not. This bonus balance is the deposit I made of 5k plus winnings. Once again, I am not interested in their bonus....I just would like my deposit back and my winnings from this deposit. Thanks for your help!!

[mr.ed]

DSI made all kinds of accusations about me when refusing to pay me. They said I was using a VPN and a proxy. There was no reason for me to resort to any such shenanigans. Why would I use a VPN when I have been a customer making wagers at DSI from my home for almost 20 years? Add why have a proxy when I can make plays myself? I can't understand how either would help me. Once again, I have been a customer even before DSI was born....I think it was called Diamond Sportsbook back when I signed up. I've had the same account number and same password all these years.

[pl0485]

Still no response or comment from dsi regarding the blatant lie about my action.

[pl0485]

So here we are 4 months later.

I decided to just bite the bullet despite DSI's constant lies as I seemingly had no other choice. For the last few months I have made as many $250 bets as possible. Today I tried to make a few more and guess what? Limited down to $100. Are you kidding me? I'm pretty sure I am down a decent amount since I've been making pregame wagers simply for the sake of rollover. And now they reduce me to $100?

I'm still pretty amazed I got zero comment for DSI or even SBR regarding the blatant lie DSI told me about me regarding making correlated parlays. (I didn't bet a single parlay)

I'm down on betting pregames with them and they STILL limit me. It's quite clear they are doing this to keep my money hostage, there is no other explanation. I think it's time for them to let me pull my money out and move on. Can SBR please try to help me?

[Optional]

So here we are 4 months later.

I decided to just bite the bullet despite DSI's constant lies as I seemingly had no other choice. For the last few months I have made as many $250 bets as possible. Today I tried to make a few more and guess what? Limited down to $100. Are you kidding me? I'm pretty sure I am down a decent amount since I've been making pregame wagers simply for the sake of rollover. And now they reduce me to $100?

I'm still pretty amazed I got zero comment for DSI or even SBR regarding the blatant lie DSI told me about me regarding making correlated parlays. (I didn't bet a single parlay)

I'm down on betting pregames with them and they STILL limit me. It's quite clear they are doing this to keep my money hostage, there is no other explanation. I think it's time for them to let me pull my money out and move on. Can SBR please try to help me?

Did you not believe me when I explained SBR does not consider a $250 limit patently unfair and would not complain about that for you?

Nothing has changed since then.

And as explained 4 months ago, SBR could have asked about a pro rated payout with bonus cancellation but you yourself had already negotiated directly with them to keep playing it out, so what is it SBR could have done? Argue that we are psychic and KNOW you never input a parlay into their betslip ever for you? That's your own argument to make if you wish. We cant know, plus it seems like a pointless discussion in this context.

[CMinner]

Hey Optional, DSI has done something similar to me. I took a bonus with them (100% 1k for 1k and 20x rollover) and two days later they cut my limits to $25 with $40k left to rollover.I filed a complaint a few weeks ago and heard back from Matt Rossi that day, he said he would look into it, but I haven't heard back form him. Do you think there's any way to get my limits raised a little? Even $100 would be reasonable, but $25 with that amount of rollover is crazy.

[Optional]

Hey Optional, DSI has done something similar to me. I took a bonus with them (100% 1k for 1k and 20x rollover) and two days later they cut my limits to $25 with $40k left to rollover.I filed a complaint a few weeks ago and heard back from Matt Rossi that day, he said he would look into it, but I haven't heard back form him. Do you think there's any way to get my limits raised a little? Even $100 would be reasonable, but $25 with that amount of rollover is crazy.

That sounds unreasonable to me. Matt is the best guy to speak to about DSI issues though.

I'll PM you

[semibluff]

There are 3 ways to view BetDSI's position, and they all look bad. Either they're making accusations without evidence, they're genuine but won't show SBR the evidence, or they've gotten evidence through surreptitious behaviour and thus can't show it.

[pl0485]

Did you not believe me when I explained SBR does not consider a $250 limit patently unfair and would not complain about that for you?

Nothing has changed since then.

And as explained 4 months ago, SBR could have asked about a pro rated payout with bonus cancellation but you yourself had already negotiated directly with them to keep playing it out, so what is it SBR could have done? Argue that we are psychic and KNOW you never input a parlay into their betslip ever for you? That's your own argument to make if you wish. We cant know, plus it seems like a pointless discussion in this context.

Optional, regarding the false accusation I simply asked for a response from DSI and got absolutely no comment. I think they may have been confusing me with another customer. (if giving them the benefit of the doubt which we probably shouldn't)

More importantly, I said multiple times in this thread I would be more than happy with a pro-rated cut of whatever bonus I earned, and I'll close my account and move on. What I "negotiated" with them they did not stick to. If they did, I wouldn't have been here to begin with. It was after they went back on our original deal that I came here looking for help. And a pro rated settlement was all I wanted since day one.