[pl0485]

Hello everyone, I know DSI has had some negative reviews since the split with bookmaker but against my better judgement, I decided to give them a shot as they were running a 150% promotion a few months back. I deposited around $10,000 in total over a few months and currently have $11,000 ballpark in cash/bonus funds and $9000 ballpark pending.
A few weeks ago they lowered my limit across the board to $5 on every single wager. They sent me an email deeming this was a management decision as they claim I was "not a recreational gambler." This occurred the day after I won a big Raiders ingame bet vs the Steelers. Up until that point, my account was around even. So I win one big bet and all of a sudden they lowered the limit to 5 bucks.


I go on to bet the bonus I had in my account from my original deposit (around $2250) and had to do so $5 at a time. What do I do? I do exactly that. I make $2250 worth of wagers to bet the bonus. (they have a rule they cant calculate rollover until the bonus is wagered so I do it.)


Then I went on to have them calculate my rollover on the bonus and guess what? 44k remaining out of the 116k rollover i had. No surprise there as I knew when I took the bonus the rollover would take me a while. I knew what I was signing up for bonus wise.


I go back on live chat and tell them they are basically holding my money hostage. No surprise, I get the same generic response on everything. "Need to complete the rollover before any payouts." "Management decision to lower limits." I go on to say look, I am trying to be reasonable here. We need to reach some kind of agreement and I will play elsewhere. Simply calculate the portion of the rollover I have completed and release that percentage of the bonus into my cash funds, I will withdraw and play elsewhere. That, or raise the limit to something reasonable where I can justly complete the rollover. The response? You guessed it, same generic garbage as above.


HERE is where the story gets even better. As I am about to post this, I go on live chat to give them one last chance to reach a deal before posting on SBR. After a ton of back and forth, we reach an agreement. They will allow me to bet $250 per game on live betting, pregame, futures etc but I can only bet the same event once or winnings will be deducted. (I guess cause what I did on the bonus at $5 per on same game.) After much back and forth, I agree to the terms and decide not to post. I save a transcript of the chat. After the chat, I try to get to live betting and I can’t. It says i need to use the other platform which I do not have access to. Here is the chat:


pl0485@yahoo.com (14:24:36): hi will me again one question
pl0485@yahoo.com (14:24:42): i dont see the retro or classic options
pl0485@yahoo.com (14:24:49): i went to live betting
pl0485@yahoo.com (14:24:57): and it says unavalable please use retro or classic
Will (14:25:01): you can only do sportsbook
pl0485@yahoo.com (14:25:02): but you guys removed those options for me
pl0485@yahoo.com (14:25:15): yes i am saying live sportsbook
pl0485@yahoo.com (14:25:58): i dont believe i can get to live betting
pl0485@yahoo.com (14:26:05): our deal was live betting would be $250 as well
Will (14:27:36): no live betting, just sportsbook I'm told.
pl0485@yahoo.com (14:27:51): we dont have a deal then, because i am staring at the transcript right now
pl0485@yahoo.com (14:28:04): and in the transcript i asked about pregame, live, futures etc
pl0485@yahoo.com (14:28:11): without live available we dont have a deal
pl0485@yahoo.com (14:28:14): that was part of it
pl0485@yahoo.com (14:28:16): please check
pl0485@yahoo.com (14:29:50): pl0485@yahoo.com (14:02:59): so across the board? 250 will be the live limit? futures limit etc?
pl0485@yahoo.com (14:03:00): correct?
pl0485@yahoo.com (14:29:53): that was our deal
Will (14:31:07): as per management, only sportsbook will available for your wagers.
pl0485@yahoo.com (14:31:30): then we do not have a deal then
pl0485@yahoo.com (14:31:34): because that was our deal above
pl0485@yahoo.com (14:31:37): you agreed to it
pl0485@yahoo.com (14:32:23): i accepted the deal on having pregame PLUS live
pl0485@yahoo.com (14:32:28): that was in the terms we agreed to
pl0485@yahoo.com (14:32:38): if you are going back on that then i will have to proceed with my complaint
pl0485@yahoo.com (14:32:45): i want to bet 250 (still a VERY small amount)
pl0485@yahoo.com (14:32:50): in live betting per game
pl0485@yahoo.com (14:32:51): with no rebets
pl0485@yahoo.com (14:32:55): that was the deal
pl0485@yahoo.com (14:33:22): 250 per game live or pregame, and no rebets
pl0485@yahoo.com (14:34:23): pl0485@yahoo.com (14:02:59): so across the board? 250 will be the live limit? futures limit etc?
pl0485@yahoo.com (14:03:00): correct?
Will (14:03:14): correct.
Will (14:03:39): same rule applies: not on the same game more than once.
pl0485@yahoo.com (14:34:29): all there, was agreed to by both of us
pl0485@yahoo.com (14:34:32): clear as day
Will (14:35:07): again, this is coming from upper management.
pl0485@yahoo.com (14:35:26): but again, that is NOT the deal we agreed upon
Will (14:35:33): only sportsbook will be available in your account to place your wagers.
pl0485@yahoo.com (14:35:44): tell them i need the i need the live wagering option
pl0485@yahoo.com (14:35:49): THAT is the deal we agreed upon
pl0485@yahoo.com (14:35:56): i have the transcript to prove it
Will (14:35:56): they will not enable it
Will (14:36:06): they got the transcript also
pl0485@yahoo.com (14:36:16): then i will have to proceed with my complaint
Will (14:36:17): they will not enable live betting.
pl0485@yahoo.com (14:36:22): yes and in the transcript they will see
pl0485@yahoo.com (14:36:27): the deal was WITH live betting
pl0485@yahoo.com (14:36:34): not without
Will (14:37:17): upper management decided to not enable live betting in your account, and that is final.
pl0485@yahoo.com (14:37:38): despite the fact its in the agreement we already agreed upon
pl0485@yahoo.com (14:37:47): so you guys are going back on your word after we reached an agreement?
Will (14:39:35): again, this is coming from upper management
pl0485@yahoo.com (14:40:44): and again, the same upper management who agreed to our original terms
Will (14:41:48): yes.
pl0485@yahoo.com (14:41:58): got it


********************



So here I am. Anything SBR can do to help is greatly appreciated. Thanks in advance.

[Optional]

It's very rare to hear about a book re-raising your limits to complete rollover.

Not sure you will get anywhere holding out wanting raised limits on live betting as well as the sportsbook honestly.

SBR would argue for the same thing you had asked for. A pro rated payout if rollover could not be met.

But it can be met now at $250 limits.

[pl0485]

It's very rare to hear about a book re-raising your limits to complete rollover.

Not sure you will get anywhere holding out wanting raised limits on live betting as well as the sportsbook honestly.

SBR would argue for the same thing you had asked for. A pro rated payout if rollover could not be met.

But it can be met now at $250 limits.

Hi Optional thanks so much for your reply. I understand your point, but my biggest frustration is them offering me a deal, agreeing upon the terms, and then AFTER the fact taking it back. Here is the part of the chat from the first chat I am referencing, can be a bit confusing as posted above and will include a lil more:

pl0485@yahoo.com (14:02:06): is this live and pregame and futures?
pl0485@yahoo.com (14:02:08): all of it?
Will (14:02:30): you can do $250 on another game, not the same game.
Will (14:02:37): that's the limit, period.
pl0485@yahoo.com (14:02:59): so across the board? 250 will be the live limit? futures limit etc?
pl0485@yahoo.com (14:03:00): correct?
Will (14:03:14): correct.
Will (14:03:39): same rule applies: not on the same game more than once.

[Optional]

It's bad that we can't rely on everything CS agents tell us but in this case it wasn't like they were trying to entice you to deposit, just telling you your limits would be raised. And it sounds more like he was trying to say if you had already bet $250 pre game you couldn't add more live. Not sure he quite understood your question in the way you meant it.

[soli]

I'm glad you posted this information. I had plans to make a deposit there. Whew!!

[JoeCool20]

LOL a $44 thousand dollar rollover to meet and they lower your limits to a $250 maximum bet?


These stories about what some of these S-books do to players is incredible.

[pl0485]

It's bad that we can't rely on everything CS agents tell us but in this case it wasn't like they were trying to entice you to deposit, just telling you your limits would be raised. And it sounds more like he was trying to say if you had already bet $250 pre game you couldn't add more live. Not sure he quite understood your question in the way you meant it.

Optional, the very moment we were speaking he claims he was corresponding with upper management. In the first chat where the original deal was discussed, I mentioned live betting multiple times and each time he said the limits on ALL bets would be put at $250. Before agreeing, I made sure this was the case. I saved the full transcripts for both chats if they are needed.

Also Optional, I agree with your first post regarding asking them to issue the prorated bonus for whatever I earned so far, and then letting me withdraw and play elsewhere. I really have no interest continuing to play with them after all this.

[pl0485]

LOL a $44 thousand dollar rollover to meet and they lower your limits to a $250 maximum bet?


These stories about what some of these S-books do to players is incredible.

Was $5 originally and that stood for weeks.

Was only raised to $250 once I threatened to post on SBR, and then I was lied to.

[Nupe954]

DSI went to shit as soon as they rolled out that new platform and website (I guess this is the Bookmaker split). The real kicker is now when you deposit a small percentage of YOUR cash, it is put into the bonus. If you’ve tried betting with bonus money in the sports book option you know it’s a real PITA.

I made a lot of money off of them and was willing to remain loyal, but it seems the bullshit they’re pulling lately has gone too far.

[Optional]

Optional, the very moment we were speaking he claims he was corresponding with upper management. In the first chat where the original deal was discussed, I mentioned live betting multiple times and each time he said the limits on ALL bets would be put at $250. Before agreeing, I made sure this was the case. I saved the full transcripts for both chats if they are needed.

Also Optional, I agree with your first post regarding asking them to issue the prorated bonus for whatever I earned so far, and then letting me withdraw and play elsewhere. I really have no interest continuing to play with them after all this.

I don't think they will agree to the pro-rata payout if they have already agreed to raise your limits to complete the rollover.

But I do not handle DSI complaints so can't say for sure and you are welcome to submit a sportsbook complaint form and ask if SBR can help negotiate that, or the live limit raise, for you.

[JoeCool20]

Was $5 originally and that stood for weeks.

Was only raised to $250 once I threatened to post on SBR, and then I was lied to.

I don't think they will agree to the pro-rata payout if they have already agreed to raise your limits to complete the rollover.

But I do not handle DSI complaints so can't say for sure and you are welcome to submit a sportsbook complaint form and ask if SBR can help negotiate that, or the live limit raise, for you.

LOL "raise" the limits? Yeah, they "raised" them to $250 per game with $44 grand left to roll.

Why the hell would they drastically lower a player's limits when he has $44 thousand to roll and isn't even winning??

[BankrBIG]

That's so damn shady for a sports book to do that. How do you expect someone to rollover $44k, at $5 a pop? I think they should've not accepted his bonus deposit before he started playing if they can't handle losing fair and square. I think they should lower his rollover the same % that they lowered his max bet to, so he can finish his part of the deal and GTFO.
.
.
Does sports book policies affect a books rating? If not, it should, and would save the players a lot of hassle. They shouldn't be allowed to get away with unfair gaming after accepting a bet.

[JoeCool20]

That's so damn shady for a sports book to do that. How do you expect someone to rollover $44k, at $5 a pop? I think they should've not accepted his bonus deposit before he started playing if they can't handle losing fair and square.

Does sports book policies affect a books rating? If not, it should, and would save the players a lot of hassle. They shouldn't be allowed to get away with unfair gaming after accepting a bet.

I'm glad somebody else besides me said it too!!


As for this dude, It's still going to be tough to rollover $44 grand at $250 a pop.

But changing the limits half way through the roll and limiting someone who isn't even winning, is even tougher for the guy.

UNLESS, like you are saying, if they have something in their rules or policies that says: "If you take a big bonus, then we reserve the right to limit your bet amounts halfway through your rollover for any reason that we choose."
If they have something like that in their rules, then he is stuck like Chuck.

[BankrBIG]

I'm glad somebody else besides me said it too!!


As for this dude, It's still going to be tough to rollover $44 grand at $250 a pop.

But changing the limits half way through the roll and limiting someone who isn't even winning, is even tougher for the guy.

UNLESS, like you are saying, if they have something in their rules or policies that says: "If you take a big bonus, then we reserve the right to limit your bet amounts halfway through your rollover for any reason that we choose."
If they have something like that in their rules, then he is stuck like Chuck.

That's why I added that they should lower his rollover requirement the same percentage that the lowered his max bet to. That would be fair at this point since they did change the contract midway. What they're basically doing is tipping the odds in their favor so he could lose his money.

[Yjacket22``]

From the DSI website:

Bet Big

BetDSI offers some of the highest online betting limits and payouts in the industry. And we never kick out winning players.

[mtneer1212]

This is now what, the third or fourth case of this happening to a DSI customer? At what point do they become a SCAM book and rated F? C'mon SBR .... they are stealing by hiding behind their right to lower limits to an unreasonable level after a deposit.

And then on top of that you RAISE their rating from D+ to C- in November? This is not the SBR watchdog I know.

[SBR Forum]

This is now what, the third or fourth case of this happening to a DSI customer? At what point do they become a SCAM book and rated F? C'mon SBR .... they are stealing by hiding behind their right to lower limits to an unreasonable level after a deposit.

And then on top of that you RAISE their rating from D+ to C- in November? This is not the SBR watchdog I know.

Hi mtneer1212,

The rating adjustment to C- was made after the previously open complaint, a $23,000 slow-pay, was resolved. We do recall that many questioned the downgrade at the time. Since that time, there have been new complaints where players were not dealt with fairly, one of which hit the newswire last week. Ratings are always evaluated. Players getting roughed up for being considered sharp is unacceptable. Ratings of F are reserved for books that will not pay winners or openly confiscate balances. BetDSI continues to have some loyal players, even good posters, who report regular payments. You can definitely make the case that with these latest complaints C- may be a little too generous. We hope BetDSI will resolve them and we are in communication.

[lonnie55]

The rating adjustment to C- was made after the previously open complaint, a $23,000 slow-pay, was resolved.

How can a slow-pay case result in an upgrade? I don't get that logic

The player got paid in the end, fine. But it was still a slow-pay case. Isn't a slow-pay case actually a reason for a downgrade?

[Optional]

How can a slow-pay case result in an upgrade? I don't get that logic

The player got paid in the end, fine. But it was still a slow-pay case. Isn't a slow-pay case actually a reason for a downgrade?

It wasn't a slow pay. It was a confiscation. And got them downgraded all the way to D+.

Paying the guy and resolving it was a positive move by them. That's the logic.

[SBR Forum]

How can a slow-pay case result in an upgrade? I don't get that logic

The player got paid in the end, fine. But it was still a slow-pay case. Isn't a slow-pay case actually a reason for a downgrade?

Right, the handling of it is why they were dropped to D+, downgraded several times, and removed from all placements recognizing top sportsbooks. It had been almost a year with no notable other complaints and reports of payment from SBR Pro members, so the risk level was revised. Ratings are fluid, not static.

[mtneer1212]

Hi mtneer1212,

The rating adjustment to C- was made after the previously open complaint, a $23,000 slow-pay, was resolved. We do recall that many questioned the downgrade at the time. Since that time, there have been new complaints where players were not dealt with fairly, one of which hit the newswire last week. Ratings are always evaluated. Players getting roughed up for being considered sharp is unacceptable. Ratings of F are reserved for books that will not pay winners or openly confiscate balances. BetDSI continues to have some loyal players, even good posters, who report regular payments. You can definitely make the case that with these latest complaints C- may be a little too generous. We hope BetDSI will resolve them and we are in communication.

I appreciate the explanation; but I disagree with the premise that outright stealing no-pay is much different than "I will pay you your money if you successfully complete $30000 in bets $5 at a time. And hopefully when you complete that you will still have money left AND hopefully we will still be in business and not suffering any processor delays."

[mr.ed]

Back in July I made a deposit to BetDsi in the amount of $4500. They also gave me a 15% deposit and they put this entire $5200 in a newly created "bonus account", even though I had a regular cash account. I wagered on this account over the last few months and increased my balance to $9900. My regular cash balance unrelated to this bonus balance was $5800.

In November I requested they transfer my bonus balance to my cash balance so I could have everything under one account. This was done and my new cash balance was roughly 15k ($9900 bonus balance sent to my $5800 cash balance), which is right where it should have been. However, the following day, I discovered that this bonus balance was suddenly removed from my account and when I inquired why they told me I was not eligible for any bonuses. So I only had my cash balance remaining of $5800 and my bonus balance of $9900 was gone. I immediately tried to WD my cash balance but my request was rejected. I then contacted SBR and with their help I successfully withdrew my cash balance of $5800. Thanks SBR!!

My bonus balance remains in limbo. I don's see it in my account. Important to note that of this $9900 balance, the "bonus" amounts to only $700. The rest of the funds are my deposit (4500) and winnings over the last few months. If I am not eligible for bonuses as they say (not sure why I'm not but whatever) at least they should give me back my deposit and winnings over the last few months.

Thanks again to SBR for facilitating a withdraw from my cash account!

[pl0485]

From the DSI website:

Bet Big

BetDSI offers some of the highest online betting limits and payouts in the industry. And we never kick out winning players.

Never saw that before, can't make it up.

Must have been there back from the bookmaker days where it was true. Clearly these days, couldn't be further from the truth.

[pl0485]

Thank you Optional for the complaint link, wasn't sure how to do that. Will fill out now.

[sweep]

update?

[Triumph]

DSI put $25 into my account as an xmas bonus, after reading this thread I hope I don't win too much, wow has DSI gone down hill!

[pretentiousGuy]

Limits megaslashed because "not a recreational gambler"? But they claim they don't kick out winning players. If you lower limits on a winning punter (or even a losing punter with rollover requirements), you're effectively kicking them out, and in the latter case, pretty much stealing since a losing bettor can't beat rollover requirements with small bets (law of large numbers). Deceitful fuckers. Nobody use this lying shitbook.

[mr.ed]

They have stolen my deposit of $4500 I made a few months ago and winnings off the deposit of around $5500 for a total of 10k. They just took it from me. Their explanation was I am using proxies and/or VPN's. Totally groundless, made up charges. Have been a customer of DSI for past 15+ years.

[milwaukee mike]

Dsi have done the same thing to me. Huge rollover and limited to less than 100 dollars a bet.

Can SBR help ? Why isn't their grade an F?

Looks like they are literally stealing from MR. ED

they are playing games that other C-/D+ books would play... F is reserved for books that pay nobody

hopefully mr ed gets paid, sometimes it's a chore to make things right but there's a much better chance with dsi than with F books

[mtneer1212]

Still not an F, huh SBR? What is this now, a half dozen folks who have been screwed?

[pl0485]

UPDATE:


Hi everyone, Matt from SBR emailed me with an update. Here is what he said:

They feel limits of 250 are fair and say with your betting style those would be your limits even if no bonus was accepted.


Best regards,

Matt

Hi Pierre,


They don't want players they consider sharp and will do whatever it takes to discourage more of them. That's why they are no longer an A rated shop.


Best regards,

Matt





I appreciate Matt/SBR's help in the matter but this is incredibly frustrating. I still don't understand how DSI can straight up lie to me regarding live betting and get away with it. Having to bet a 44k rollover on 250 per on pregames and they wont even allow me to rebet the same game is ridiculous. Will take me close to 200 SEPARATE pregame bets to get there. Even without the live betting, I can probably get by if I was allowed to rebet the same game. It gives them a chance to move the line if necessary. All signs are clearly pointing to them doing whatever they can to delay me getting my money out.

Why can't we work out a deal where they pay me the pro rated amount of bonus I earned and let me move on?

[TheMoneyShot]

DSI = Writing on the wall.... why would anyone deposit here now? Crazy.

[mtneer1212]

DSI = Writing on the wall.... why would anyone deposit here now? Crazy.

Wait until the no pay reports come rolling in after the Super Bowl. Then SBR will be shocked, and not understand how this could happen despite the obvious warning signs for weeks.

[BankrBIG]

UPDATE:


Hi everyone, Matt from SBR emailed me with an update. Here is what he said:

They feel limits of 250 are fair and say with your betting style those would be your limits even if no bonus was accepted.


Best regards,

Matt

Hi Pierre,


They don't want players they consider sharp and will do whatever it takes to discourage more of them. That's why they are no longer an A rated shop.


Best regards,

Matt





I appreciate Matt/SBR's help in the matter but this is incredibly frustrating. I still don't understand how DSI can straight up lie to me regarding live betting and get away with it. Having to bet a 44k rollover on 250 per on pregames and they wont even allow me to rebet the same game is ridiculous. Will take me close to 200 SEPARATE pregame bets to get there. Even without the live betting, I can probably get by if I was allowed to rebet the same game. It gives them a chance to move the line if necessary. All signs are clearly pointing to them doing whatever they can to delay me getting my money out.

Why can't we work out a deal where they pay me the pro rated amount of bonus I earned and let me move on?

LOL, will they let you bet against your bets? Like $1,000 on CHIEFS -3 and $1,000 RAMS +3 = $2,000 Wagered?

[pl0485]

LOL, will they let you bet against your bets? Like $1,000 on CHIEFS -3 and $1,000 RAMS +3 = $2,000 Wagered?

Nope, can’t rebet the same game. Only 250 per game or they said any other profits would be voided.