Dear friends
I am going to post the chat that I had with bet 365 as well as the letter they sent to me requesting a PVC. See how they are violating their own terms and conditions and not paying out.
Their letter says:
Dear Customer,
As part of our customer identity checks, we require your assistance to confirm your registered residential address.
In order to verify your address, you will be required to complete Postal Verification this will be completed by returning a unique code that can be sent to the address registered when claiming the Opening Offer.
To request the code simply log in to your bet365 account, and select Services - Members - My Account - Postal Verification - Request PVC. Alternatively please contact customer services.
Unfortunately, until we have been able to successfully verify your residential address as outlined in bet365 Terms and Conditions, it will not be possible to make any withdrawals.
You can Find here below my chat:
Your reference number for this chat is 38090750Matthew D has joined this chat.Matthew D Hello, welcome to bet365 Live Chat. How may Ihelp you?Michel HelloMichel I made a withdrawal and till now didn't receive thefundsMatthew D Hi Michel.Matthew D Is this your $400 ******** withdrawal?Michel yesMatthew D One moment please.Matthew D As part of our customer identity checks, werequire your assistance to confirm your registered residentialaddress.Matthew D In order to verify your address, you will berequired to complete Postal Verification this will be completedby returning a unique code that can be sent to the addressregistered when claiming the Opening Offer.Matthew D To request the code simply log in to your bet365account, and select Services - Members - My Account - PostalVerification - Request PVC. Alternatively please contactcustomer services.Michel yes where I can put this code?Michel I have the code but where I have to enter it?Matthew D When you receive the code, you can enter it in thesame section.Michel I received the codeMichel and I entered the section to put itMichel but there is no placeMatthew D Can you confirm the code to me?Michel yesMichel 33543Matthew D One moment please.Matthew D Unfortunately this is not the code that we need.We need the PVC code which was sent to the address which youoriginally registered to your account.Michel but this is the code I receivedMichel you confirmed me that you have sent the code to myaddressMichel I have only this address
Matthew D The address on the account has been changed. Weneed the PVC code which was sent to the address firstregistered.Michel read your letter that you have sent to meMichel you are saying that you will send to the address beforeclaiming the offerMichel this is my address before claiming the offerMichel yes before one year I was living in another placeMichel that's trueMatthew D One moment please.Michel but before claiming the offer I was living in the addressthat was on my accountMichel if I am an honest person and I am updating my addressto keep you posted of any change this will be my apreciation?Matthew D I'm sorry for the delay. I’ll be right with you.Michel okMatthew D Thank you for holding.Matthew D We need you to provide the PVC for the addressregistered to Cornet Chehwan Street.Michel sorryMichel your letter doesn't state thatMichel your letter is saying to the address before claiming theofferMichel and I have your letterMichel I have changed my address before making any depositMichel and before claiming the offerMichel this is my address before claiming the offerMichel you did not say in your letter to the first registeredaddressMatthew D I have just checked this with our verification teamand that is the PVC that we need.Michel let me talk to one of the verification teamMichel you are violating your terms and conditionsMichel otherwisse I will be obliged to address this chatattached with your letter to the British embassyMichel in Lebanon\and ask for a court mediationMichel and also will post it on social media your letter and thechatMatthew D I am sorry you feel that way Michel.Michel this is my rightMichel you are saying something that is not in line with yourletter and your terms and conditions
Michel read the letter wellMichel let me copy and paste itMichel In order to verify your address, you will be required tocomplete Postal Verification this will be completed by returninga unique code that can be sent to the address registered whenclaiming the Opening Offer.Michel I am a lawer and I know the rules very wellMatthew D We require your assistance in verifying yourlocation. In order for us to confirm your address, we ask thatyou send a copy of some suitable postal correspondence datedwithin the last three months. This letter must clearly show yourname and address.Matthew D Please ignore that Michel/Michel okMatthew D Thank you for your patience.Michel you are welcomedMatthew D I'm sorry for the delay. I’ll be right with you.Michel okMichel I hope you come back with a suitable solution to avoidwaist of time and court and all these bla blaMatthew D Thank you for your continued patience. I haveagain checked with my verification team and we do require thePVC from the original address.Michel okMichel then I will call the embassy tomorrowMatthew D We have resent this for you.Michel and we meet at courtMatthew D I am sorry about that Michel.Michel the chat and your letter will be post now on facebookand twitterMichel and all the bet forums\Michel let the honest people judge how the robbery is going atyour companyMichel and how you are robbing your customersMatthew D I am sorry you feel that way. As soon as youprovide the code from that address, we can look to proceed.Michel provide the code?Michel I rent another homeMichel and changed my addressMichel to update you with my new informationMichel before depositingMichel and you say me provide the code?
Michel why you did not sent me a letter informing about thisbefore making any deposit?Matthew D That is what we need from you Michel.Michel that is what you need from me to rob meMichel continue the sentenceMichel don't be ashamedMatthew D I am sorry that you are unhappy with theinformation I have provided.Michel can you please send me a proof where are you statingthat you send the PVC to the first registered address?Matthew D I can assure you that we have sent it. I would nottell you that we had if we hadn't.Michel I mean a proofMichel stating that the PVC will be sent to the first registeredaddressMichel your letter doesn't say thatMatthew D That is the PVC code that we need that I have