Edit by SBR Staff: We've been advised that the player's ID has been verified and his account access restored. We understand the panic when docs are being looked at especially when having a sizable balance, though this is standard operating procedure.
The thread title "confiscates funds" was false and has been updated accordingly. The player's funds were never touched; his account was undergoing security review since his old docs had expired.
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Hi,
I have been a PinnacleSports customer since approx 2009/2010. As you can imagine during the course of this years I made dozens and dozens of transactions all of them being made via Skrill where I have VIP Diamond Status.
Yesterday I made a withdrawal request of 50K and they suddendly asked me a proof of address (Remember I'm a customer since 2009) that I sent immediatly. Then, as instructed to do, I reiterated my withdrawal request (the first one was declined) and suddendly they closed my account. I'm a daily trader and I needed those funds in order to manage my positions and with my account closed I can't do it in the best way for my interests. This is not a professional behaviour, you can't just close an account without notice and without reason since I didn't do anything wrong. However, I assume the reason why they closed my account was because they noticed my proof of ID that I sent when I once registered my account (many years ago) was expired and therefore I sent my Italian National ID as proof of ID and now they are not accepting it (while no problem with my proof of address) and I don't know why. I have a Driver License but it's in the very old format, being issued on 1992 (but it's still valid renewal after renewal, in Italy it works like that) so I don't think they are going to accept it. But the ID has been issued on 2011 and it's valid until 2021 I can travel around Europe with it but they are refusing it. I don't have a passport right now (When I registered the first time I used my passport as proof of ID) because the old one is elapsed and I didn't plan to travel outside Europe in this recent days. What am I supposed to do? I'm very pissed off not only because I make a withdrawal request (after dozens and dozends made previously) and I find my account to be suddendly suspended ad you can imagine how this can be difficult to handle for a 6 figures daily trader as I am only because they suddendly notice the ID they had was expired years go. But now they don't even accept my Italian National ID and unfortunately I don't have a valid passport right now. This is a nightmare for me and not a professional way to deal with a senior customer (I'm also a beta tester of your site, just per say...). What Am I supposed to do?
Any help is very appreciated.