Originally posted on 09/26/2016:

It is unbeliveble.
Their customer service is very POOR. Unbeliveble!
In my previous reply I cut and paste the mail I wrote to them in response to this one:

"However, valid proof of your identity has been declined due to one or more of the following reasons: Documents requested were missing, unreadable, expired, do not match your registered Pinnacle account or are not documents which we accept as valid proof of identity. Please resubmit documents providing proof of identity including your full name and date of birth."

And now after the reply I just wrote and I just cut and paste in the previous reply they respond like this:

"Dear Client,

Thank you for your response.
Your documents has been forwarded to the Verification Department for review.
Inquiry on why your ID has been declined is also addressed/

We apologize for the inconvenience caused."
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Are they crazy? I mean I ask to state what it's wrong after having indicated as all the information in ID are correct and they respond like that?
It is starting to become a nightmare. Please help!
I'm furious! Please downgrade them because your customer service is very very poor. And please help. While I'm talking to you I'm also dealing with all the trade positions I had and my today job has been severely affected by this issue...