Pinnacle refuses to pay me a 100 euro bet that won at live betting at 4.96 England Carling Cup
Manchester City vs Manchester United for Game because of (as they say) the danger zone.
But Manchester City scored her second goal
17 seconds after I placed my bet according to their database.
Over a minute from the time that i started to place it and confirm it two times in order to place it.
How ridiculous is that for a A+ bookmaker not to pay bets because of the danger zone they say? Pinnacle is a A+?
I first took an email from pinnacle that was saying that bad line was offered
Dear Sir,
During the live wagering on the Manchester City vs. Manchester United match a bad line was offered.
Please accept our apologies however, as stated in our Web-Site rules, we do not accept action with obvious, gross line errors.
For this reason we have cancelled your ticket -1 on Manchester City +396
We apologize for the error.
Kind regards,
But this was not true. No bad line was offered. In fact I had placed some minutes earlier bets at the same and bigger odds.
160345805-1 12:39pm 19-Jan-10 Manchester City for Game +1101 44.00 484.44
160349890-1 1:15pm 19-Jan-10 Manchester City for Game +364 30.00 109.20
160350028-1 1:18pm 19-Jan-10 Manchester City for Game +377 50.00 188.50
160350048-1 1:18pm 19-Jan-10 Manchester United for Game +191 300.00 -300.00
Then the sent me this email
Dear Sir,
Please disregard our previous email as it was sent in error.
A live wager accepted during a danger zone for the Manchester City vs. Manchester United match was not cancelled by our system.
Please accept our apologies, however, as stated when making your wager, live wagers are subject to deletion based on the outcome of the danger zone.
For this reason your wager 160350413 -1 on Manchester City +396 has been cancelled from your account.
We apologize for the error.
Kind regards,
Customer Service Department
Pinnacle Sports
How ridiculous is that ''live wagers are subject to deletion based on the outcome of the danger zone'' As i can understand it, pinnacle can delete all live betting wagers according to their profit?
And this rule is from a sportsbook that is at the elite, at A+?
I insisted on having my bet settled but they ignor me by telling me
Your email has been forwarded to the appropriate person for over a week now.
If someone can help me or advise me what to do, i would be very grateful
Thank you for reading this post and for your time.
jim