1. 09-25-14 01:00 PM #36
    Pedro
    Pedro's Avatar Become A Pro!
    Join Date: 08-23-05
    Posts: 305
    Betpoints: 4463

    Also got paid just now, via Skrill. I am afraid to ask them if their system is still under maintenance because if they say 'yes', that would truly be bizarre.

    Btw, the other method I would have been contemplating was a wire transfer.

    So, it looks like they are paying but there seems to be some mis-communication somewhere along the way.

    Pedro
    Reply With Quote Reply With Quote
  2. 09-25-14 03:47 PM #37
    SBR Forum
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 4,551
    Betpoints: 993431

    Hi guys,

    If you have any problem or hit a snag, just simply provide your account ID via a sportsbook complaint as Optional suggested, and management will look into it.

    Thanks for updating the board, Pedro.
    Reply With Quote Reply With Quote
  3. 09-25-14 03:52 PM #38
    GuybrushT
    GuybrushT's Avatar Become A Pro!
    Join Date: 08-24-08
    Posts: 146
    Betpoints: 1917

    I got my first payment (have few more waiting), Pedro also got his. It looks Betcris is still reliable. At least we all hope so.
    Reply With Quote Reply With Quote
  4. 09-26-14 06:24 AM #39
    Gallin
    Gallin's Avatar Become A Pro!
    Join Date: 07-31-11
    Posts: 224
    Betpoints: 2687

    Received mid 4 figures via skrill in less than 24hrs, which is very fast by betcris standards. Usually I've had to wait at least a week.
    Reply With Quote Reply With Quote
  5. 09-26-14 07:32 AM #40
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,812
    Betpoints: 9255

    Good news. Thanks for letting the forum know guys
    Reply With Quote Reply With Quote
  6. 09-26-14 12:00 PM #41
    GuybrushT
    GuybrushT's Avatar Become A Pro!
    Join Date: 08-24-08
    Posts: 146
    Betpoints: 1917

    I got my 2nd payment today. Again 4 figures.
    Reply With Quote Reply With Quote
  7. 09-26-14 01:32 PM #42
    Jakomo67
    Jakomo67's Avatar Become A Pro!
    Join Date: 03-18-12
    Posts: 14
    Betpoints: 72

    The live chat of this A+ rated book is telling me that all the people over here are lying because
    i's not possible that you guys have got your withdrawals via Skrill.

    So...obviously they are lying to me. Why?

    My withdrawal is still not processed.

    I really would think about that rating.

    It's my worst experience so far and
    I have accounts at 50+ bookmakers.
    Reply With Quote Reply With Quote
  8. 09-26-14 02:05 PM #43
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,812
    Betpoints: 9255

    Have you submitted a complaint form Jakomo?

    http://www.sportsbookreview.com/sportsbook-complaint/
    Reply With Quote Reply With Quote
  9. 09-26-14 03:42 PM #44
    SCLight
    SCLight's Avatar Become A Pro!
    Join Date: 03-25-11
    Posts: 12
    Betpoints: 2232

    Betcris and Bookmaker stopped offering Neteller for deposits and withdrawals (even for those who deposited this way). The excuse is that they're having temporary technical problems. I hope they're not having more serious payment difficulties because I have a large amount of money there.
    Reply With Quote Reply With Quote
  10. 09-26-14 04:23 PM #45
    GuybrushT
    GuybrushT's Avatar Become A Pro!
    Join Date: 08-24-08
    Posts: 146
    Betpoints: 1917

    Strange that some of you don't get your money. I don't know, maybe is country related?
    Reply With Quote Reply With Quote
  11. 09-27-14 02:56 AM #46
    benji2501
    benji2501's Avatar Become A Pro!
    Join Date: 12-11-11
    Posts: 233
    Betpoints: 983

    Avoid that book...You can't trust a book that accepts deposits but then refuse payments with the same method..that doesn't smell good...
    Reply With Quote Reply With Quote
  12. 09-27-14 03:31 PM #47
    PanamaBrad
    PanamaBrad's Avatar Become A Pro!
    Join Date: 03-22-11
    Posts: 717
    Betpoints: 395

    Cris unable to process Neteller?

    No advance warning whatsoever. I went to make a deposit today and discovered neteller was not an option. Glad I wasnt trying for a withdrawal. CS said its a problem with the "platform" lololol whatever that means. did not really have a clue if NT would be available anytime soon. Be nice if SBR would heads up their players abt this stuff since Cris didnt think it was even worth an email to players who use this option.
    Reply With Quote Reply With Quote
  13. 09-27-14 03:50 PM #48
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,812
    Betpoints: 9255

    There has been discussion on the forum about problem for several days with Skrill too.
    Reply With Quote Reply With Quote
  14. 09-27-14 03:52 PM #49
    SCLight
    SCLight's Avatar Become A Pro!
    Join Date: 03-25-11
    Posts: 12
    Betpoints: 2232

    Good for you, I discovered when I was asking for a withdrawal. No explication other than a "technical problem" and the solution given was to use the other withdrawal options paying the huge fees involved.
    I'm going to wait a few more days to see if Neteller becomes available again.
    Reply With Quote Reply With Quote
  15. 09-27-14 03:54 PM #50
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,812
    Betpoints: 9255

    Quote Originally Posted by SCLight View Post
    Good for you, I discovered when I was asking for a withdrawal. No explication other than a "technical problem" and the solution given was to use the other withdrawal options paying the huge fees involved.
    I'm going to wait a few more days to see if Neteller becomes available again.
    They appear to have started processing other withdrawal requests that have been caught up in the problem this week.

    http://www.sportsbookreview.com/foru...intenance.html
    Reply With Quote Reply With Quote
  16. 09-28-14 08:57 PM #51
    Jakomo67
    Jakomo67's Avatar Become A Pro!
    Join Date: 03-18-12
    Posts: 14
    Betpoints: 72

    Quote Originally Posted by Optional View Post
    Have you submitted a complaint form Jakomo?

    http://www.sportsbookreview.com/sportsbook-complaint/
    Yes, I will submit a complaint now.

    I still didn't get my money. I talked to live chat almost every day
    and I mailed the support team. They are happy to give me my money
    they replied. But they simply don't do it...

    Worst book I every experienced...
    Last edited by Jakomo67; 09-28-14 at 09:32 PM.
    Reply With Quote Reply With Quote
  17. 09-29-14 02:40 AM #52
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,812
    Betpoints: 9255

    Good work. Hopefully SBR can help get it resolved.
    Reply With Quote Reply With Quote
  18. 09-29-14 07:19 AM #53
    Jakomo67
    Jakomo67's Avatar Become A Pro!
    Join Date: 03-18-12
    Posts: 14
    Betpoints: 72

    @Optional

    I hope you can help in this matter because I have no idea what else I could do to get my money from them.
    The next thing I will do is to contact their regulator.
    Reply With Quote Reply With Quote
  19. 09-29-14 08:06 AM #54
    iqbet
    iqbet's Avatar Become A Pro!
    Join Date: 09-30-11
    Posts: 733
    Betpoints: 164

    Quote Originally Posted by Jakomo67 View Post
    The next thing I will do is to contact their regulator.
    When it comes to Costa Rican sportsbooks, there is no regulator, only trust.
    Reply With Quote Reply With Quote
  20. 09-29-14 12:12 PM #55
    GuybrushT
    GuybrushT's Avatar Become A Pro!
    Join Date: 08-24-08
    Posts: 146
    Betpoints: 1917

    Quote Originally Posted by Jakomo67 View Post
    I still didn't get my money. I talked to live chat almost every day
    and I mailed the support team. They are happy to give me my money
    they replied. But they simply don't do it...
    What reason they gave you?
    Reply With Quote Reply With Quote
  21. 09-29-14 12:57 PM #56
    Jakomo67
    Jakomo67's Avatar Become A Pro!
    Join Date: 03-18-12
    Posts: 14
    Betpoints: 72

    @GuybrushT

    First they said that Skrill is under maintenance and that I have to wait.
    When I asked if I could withdraw with a different method they just said no (with no reasoning) - simply not possible.

    Than I wrote a mail to their support and I was told that they are more than happy to give me my money via Skrill.
    I asked if I should process another withdrawal in my account (the 7th!) but I did not get an answer to that mail.
    And no money....

    As you can see they gave me no reason not to process my withdraw.

    THIS? is an A+ rated book!.....
    Reply With Quote Reply With Quote
  22. 09-29-14 01:23 PM #57
    GuybrushT
    GuybrushT's Avatar Become A Pro!
    Join Date: 08-24-08
    Posts: 146
    Betpoints: 1917

    Quote Originally Posted by Jakomo67 View Post
    @GuybrushT

    First they said that Skrill is under maintenance and that I have to wait.
    When I asked if I could withdraw with a different method they just said no (with no reasoning) - simply not possible.

    Than I wrote a mail to their support and I was told that they are more than happy to give me my money via Skrill.
    I asked if I should process another withdrawal in my account (the 7th!) but I did not get an answer to that mail.
    And no money....

    As you can see they gave me no reason not to process my withdraw.

    THIS? is an A+ rated book!.....
    This is very very scary.
    Reply With Quote Reply With Quote
  23. 09-29-14 01:29 PM #58
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,812
    Betpoints: 9255

    It's unusual, and frustrating, but not really scary guys.

    I am so confident in CRIS I'd almost bet my left side family jewel that you will be paid fine.
    Reply With Quote Reply With Quote
  24. 09-29-14 04:51 PM #59
    GuybrushT
    GuybrushT's Avatar Become A Pro!
    Join Date: 08-24-08
    Posts: 146
    Betpoints: 1917

    Quote Originally Posted by Optional View Post
    It's unusual, and frustrating, but not really scary guys.

    I am so confident in CRIS I'd almost bet my left side family jewel that you will be paid fine.
    Hope so.
    Reply With Quote Reply With Quote
  25. 09-29-14 05:18 PM #60
    Hareeba!
    Hareeba!'s Avatar Become A Pro!
    Join Date: 07-01-06
    Posts: 33,296
    Betpoints: 20543

    Quote Originally Posted by Optional View Post
    It's unusual, and frustrating, but not really scary guys.

    I am so confident in CRIS I'd almost bet my left side family jewel that you will be paid fine.
    I do find it scary when a book with their reputation can stuff people around for this long yet fail to come clean with an honest public statement as to what's going on.

    Credibility and Reputation on the line.
    Reply With Quote Reply With Quote
  26. 09-30-14 03:40 AM #61
    GuybrushT
    GuybrushT's Avatar Become A Pro!
    Join Date: 08-24-08
    Posts: 146
    Betpoints: 1917

    Just to report I got my 4th payout tonight (4th in 7 days). I find it strange they are paying some customers, and others not. Can it be country related?
    Reply With Quote Reply With Quote
  27. 09-30-14 07:44 AM #62
    Ruifgalmeida
    Ruifgalmeida's Avatar Become A Pro!
    Join Date: 04-23-08
    Posts: 2,024
    Betpoints: 5324

    Quote Originally Posted by Optional View Post
    They appear to have started processing other withdrawal requests that have been caught up in the problem this week.

    http://www.sportsbookreview.com/foru...intenance.html
    Neteller is still not a option, this a shamefull beaviour of betcris, how will I get my money out??? will I pay 30€ fees for a 200€ withdraw SBR should downgrade them imediatly, they are beaving like a scam book.
    After this episode I will stop playing in unregulated books, not worthy.
    Reply With Quote Reply With Quote
  28. 09-30-14 03:37 PM #63
    damakhun
    damakhun's Avatar Become A Pro!
    Join Date: 08-30-14
    Posts: 4
    Betpoints: 156

    90% sure, NETELLER might come back at some point, but won't be a matter of a few days.
    Reply With Quote Reply With Quote
  29. 10-01-14 10:28 AM #64
    katstale
    katstale's Avatar Become A Pro!
    Join Date: 02-07-07
    Posts: 3,924
    Betpoints: 3

    Hard to believe that Cris won't tell their sister site SBR when this option will be available again. Am limiting my play there until this is resolved.
    Reply With Quote Reply With Quote
  30. 10-01-14 03:20 PM #65
    Jakomo67
    Jakomo67's Avatar Become A Pro!
    Join Date: 03-18-12
    Posts: 14
    Betpoints: 72

    I got my money some hours after SBR asked them what's going on.
    Many thanks to SBR for that!

    BetCris deducted 25 $ from my withdrawal amount of 150 €!
    This is the flat "Withdrawal Fee" I was told.
    In my opinion this is robbery!

    After all of this trouble I will rate this book on my own with "F" - to avoid!
    Reply With Quote Reply With Quote
  31. 10-01-14 04:09 PM #66
    Hareeba!
    Hareeba!'s Avatar Become A Pro!
    Join Date: 07-01-06
    Posts: 33,296
    Betpoints: 20543

    Quote Originally Posted by Jakomo67 View Post
    I got my money some hours after SBR asked them what's going on.
    Many thanks to SBR for that!

    BetCris deducted 25 $ from my withdrawal amount of 150 €!
    This is the flat "Withdrawal Fee" I was told.
    In my opinion this is robbery!

    After all of this trouble I will rate this book on my own with "F" - to avoid!
    $25 fee (16.7%) to withdraw via Skrill?
    That is simply indefensible!
    I have never had to pay for transferring money to or from Skrill.
    In fact I don't pay for transfers in or out to anybody.
    (But then I'm fortunate not to be in the US it seems)
    Reply With Quote Reply With Quote
  32. 10-01-14 06:19 PM #67
    SBR Forum
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 4,551
    Betpoints: 993431

    Quote Originally Posted by Jakomo67 View Post
    I got my money some hours after SBR asked them what's going on.
    Many thanks to SBR for that!
    Thanks for updating the board.

    Quote Originally Posted by katstale View Post
    Hard to believe that Cris won't tell their sister site SBR when this option will be available again. Am limiting my play there until this is resolved.
    CRIS expects Neteller could be back late next week.

    Skrill is back as normal.
    Reply With Quote Reply With Quote
  33. 10-01-14 06:21 PM #68
    Jakomo67
    Jakomo67's Avatar Become A Pro!
    Join Date: 03-18-12
    Posts: 14
    Betpoints: 72

    Yes, the live chat showed me the link:
    http://www.betcris.com/en/cashier-withdrawals
    I was shocked as he told me about that fee...but what can I do against it?

    I'm from Germany, by the way.
    Reply With Quote Reply With Quote
  34. 10-05-14 06:08 PM #69
    Pedro
    Pedro's Avatar Become A Pro!
    Join Date: 08-23-05
    Posts: 305
    Betpoints: 4463

    Just wanted to say that it looks like (based on my experience) Betcris is back to processing Skrill withdrawals as usual. For me, they are processing them in a matter of days.

    It must have been a temporary issue whether it was maintenance or not.

    Pedro
    Reply With Quote Reply With Quote
  35. 10-06-14 05:08 AM #70
    BEX
    BEX's Avatar Become A Pro!
    Join Date: 05-16-14
    Posts: 8
    Betpoints: 42

    It's not the first time this kind of issue happen with Betcris
    I had post comment about it a few months ago .

    Moreover their 25$ fee for every skrill payout is pure robbery , as Jakomo said
    (not even one free payout a month )

    Stay away from this bookie , don't worth A+ rating
    Reply With Quote Reply With Quote
First 1234 Last
Top
« Previous Thread | Sportsbooks & The Industry | Next Thread »