Hello.
I made an account at marathonbet 2 months ago. I was betting and never had problems. 1 month ago they deactivated my account for verification purposes, I sent the docs and then I was able to bet again.
Some days ago I deposited 15000 euros and instantly they deactivated again my account. They told me that they want some extra verification docs. I was trying to find the docs they want but today they told me that they will close my account, they will void all the bets and they will charge me the fees for the deposits and withdrawals.
''Bets placed on your account have been voided and your account with Marathonbet
has been terminated.The remaining balance on your Marathonbet account was sent
back to your Neteller e-wallet. However as your account was not created in the
genuine interest of sports betting, we have taken a decision to deduct any
payment processing fees that we have incurred for processing deposits and
withdrawals from your account as outlined in our terms and conditions''
I had in my balance the last deposit of 15000 euros, they closed the account and returned to me 8131 euros (!!!)
The 50% of my deposit is stolen because they decided to take the money.
I have NEVER been warned that they didnt like my bets or sth else. Today they just sent me this email and confiscated the 50% of my deposit! 7000 euros are gone!
I was betting there for 2 months (NEVER RECEIVED A COMPLAINT ABOUT MY BETS OR STH ELSE) and today they told me they will return to me the 50% of my last deposit. How can they decide sth like that? How can they steal 7000 euros like that??
This is tragic, this is insane.
Without a signle warning they took 7000 euros out of my account, cannot believe it...
What should I do now?