I opened an account with Sportsbook in early 2008 and over several months deposited $5,000. By early 2009 the account had grown to over $8,000. I thought it was time to withdraw winnings, and began the process of becoming approved for wire transfers, not wanting to risk it with a check of theirs after reading so many horror stories.
For weeks I went back and forth with Sportsbook providing copies of utility bills, my passport, drivers license, copies of ************, copies of bank statements, copies of blank checks, etc., in order to become 'eligible' to get my own money via a wire transfer.
As the months passed I had opened up new accounts offshore to facilitate a more active betting life, away from the prying eyes of the USG. As is Sportsbook's tendency, every few weeks they reset the process and pretend to never have heard from me before, so in August I began the process again with providing new wire transfer information and bank statements, which they ultimately rejected because the account-a trust account I setup offshore to use to park my bankroll-was not in my name.
So I opened a new account in the US with BofA, sent all the documentation to Sportbook and requested a payout. They eventually approved me for their wire transfer and approved my withdrawal request.
A week later they informed me that my bank had rejected the wire transfer because the information I provided was wrong. I double checked the information I provided, contacted my bank and verified it, and determined that not only was the information I provided correct, but the bank does not reject wire transfers as long as the account number is correct. As my banker said, "We received thousands of wire transfers every day, with misspellings, an initial missing, a junior or senior missing or added where it shouldn't be, personal deposits into corporate accounts and vice versa, and accounts in joint names where the transfer is in one person's name. Whoever is telling you we rejected it is lying".
Of course, that was no surprise and I told Sportsbook as much. Their response? "Send us your bank statement and we'll set you up for a wire transfer". In the last month I've gone round and round with them, I send a document, they approve it, then reject the wire transfer for some reason, then we start over again, as though we're having the conversation for the first time.
I even offered to fly to Sportsbook.com HQ and meet them in person and collect my account balance in cash, which of course they ignored. Someone on another forum suggested I contact SBR about it, but they said I need to provide the documents the Sportsbook requested. (!)
Bottom line? I've been trying since Spring to get my money out of Sportsbook and they're not going to give me a penny.