[Kaabee]

I asked to have my rollover reset before i deposit again. I have a zero balance. They won't do it, they are saying i have to rollover this that and the other. zero balance equals zero rollover. end of story. there are other threads on sbr about this. it's obviously a scam against the uninformed.

[5mike5]

people just need to get the hell out of this book

they have been slimey for too long

[Hankwins]

What will happen is it;ll delay the payout, upon cash i believe they won't give you a hard time with a former RO, i had them remove a former RO and it took them 6 days, but live help told me it would not be an issue at cashout.

[robmpink]

Did you cashout at some point? Don't see anything wrong if you have a make up figure and are requesting a bonus. If this is the case.

[bubba]

If a book wants to have you rollover past bonus earned, there is nothing wrong with this. As long as they are upfront with this before you deposit.

[princecharles]

If a book wants to have you rollover past bonus earned, there is nothing wrong with this. As long as they are upfront with this before you deposit.

Wrong.
Sorry maybe I'm just thinking too simplistically, but once a balance is zero'd out from loses, not a payout, there is no justification (legitimate anyway), for that account to have ANY legacy roll overs.

You must remember what created the RO to in the first place. An incentive given to the player to deposit and bet. If the player blows through that deposit and the bonus, he's entitled to have a clean slate for his next deposit.

HERE'S WHERE IT CAN GET TRICKY:
I was playing various scenarios through my head to see where any logical paradoxes may exist regarding this constant question of resetting roll overs, and came up with this one:

If you deposit and take a bonus at a book with an intergrated poker room, it's possible to win money in sports, then lose it in the poker room, ergo the book now has given you a bonus, which you played with and won money with, yet your balance is zero without a payout.

Should you be entitled in this narrow example to have your RO requirement reset for your next deposit?

Justin, curious to hear your legally trained opinion on my example.

[HedgeHog]

LEGIT Books reset rollover once you bust.

[pologq]

i asked them 11 days ago to reset my rollover as i was at 36 cents. i was told that they would have someone look into it. i am still waiting. suffice to say, i switched to Heritage.

[princecharles]

i asked them 11 days ago to reset my rollover as i was at 36 cents. i was told that they would have someone look into it. i am still waiting. suffice to say, i switched to Heritage.

Most of the 'nickel and dime' quality of life complaints against BOL are totally justified, because as far as I can tell, their phone CS people have very little to no authority to fix any problem.

All they can do is send emails somewhere. Not sure I would even try to ask an important question to them on the phone, as every rep has thier own set of unique answers they like to stick with.

Then if you push them for a specific answer, they put you on hold, torture you with that f\*g guy on hold saying over and over, "poker anyone? Betonline, because you can!"
I want to reach through the phone and grab that recording by the collar, "No you can't asshole, because you're run by monkeys who can't even peel thier bananas without sending an 'email' to 'Dave Mason' in fake player services.

Then when the guy comes back after you've been on hold for 10 minutes, you can tell by his answer he didn't speak to any 'supervisor', he went to the bathroom, made some coffee, and slowly strolled back to his cubicle.

Yeah right.

[Courtesywipe]

God I am so glad I left this book!

[rowand13]

Most of the 'nickel and dime' quality of life complaints against BOL are totally justified, because as far as I can tell, their phone CS people have very little to no authority to fix any problem.

All they can do is send emails somewhere. Not sure I would even try to ask an important question to them on the phone, as every rep has thier own set of unique answers they like to stick with.

Then if you push them for a specific answer, they put you on hold, torture you with that f\*g guy on hold saying over and over, "poker anyone? Betonline, because you can!"
I want to reach through the phone and grab that recording by the collar, "No you can't asshole, because you're run by monkeys who can't even peel thier bananas without sending an 'email' to 'Dave Mason' in fake player services.

Then when the guy comes back after you've been on hold for 10 minutes, you can tell by his answer he didn't speak to any 'supervisor', he went to the bathroom, made some coffee, and slowly strolled back to his cubicle.

Yeah right.

I recall having to call 6 or 7 times at the least to request for a measly $15 deposit fee to be credited (happens every time I deposit, that I had to call several times). Every time, I was promised that it would be added in the next 15 minutes and/or an email would be sent somewhere.

Also, I was promised 6 times at least (2 times by a supervisor) that a $25 payout fee would be credited to my account as a compensation for a delayed payout for over 5 weeks. I eventually gave up, and ended up having nothing credited on all occasions. I think it is either a stalling tactic they use until the customer gives up, or their emails being sent somewhere next to Zanzibar.

[keekerriy]

I gotta stay away due to the weather

[Applejax]

I asked to have my rollover reset before i deposit again. I have a zero balance. They won't do it, they are saying i have to rollover this that and the other. zero balance equals zero rollover. end of story. there are other threads on sbr about this. it's obviously a scam against the uninformed.

why do you want to send them a deposit?
betonline is slow paying everybody
i have waited over 3 weeks for a check for just $2500

[princecharles]

Read my first post in this thread.

There is no excuse, nor any valid reason why they should be constantly screwing people with stacking roll overs.

SBR is a small cross section of the gambling public. What's wven more disgraceful is the untold masses who have to bend over and take it w/o the benifit of a 'dispute resolver' like SBR.

[pologq]

Read my first post in this thread.

There is no excuse, nor any valid reason why they should be constantly screwing people with stacking roll overs.

SBR is a small cross section of the gambling public. What's wven more disgraceful is the untold masses who have to bend over and take it w/o the benifit of a 'dispute resolver' like SBR.

agreed. there is no reason, in 2012 and the software they have nowadays, to not have their programming adjusted to just clear rollovers when an account goes under a dollar - is it too difficult???

to me, it shows that betonline really doesn't care about their players, and if they are like that how they keep their rating, besides buying their rating, is a joke

[SBR Lou]

Sounds like a mistake. A few submitted disputes involved a few cents in a balance, in each case BOL reset the rollovers once a manager actually caught wind.

Was this one sorted?

[HedgeHog]

Sounds like a mistake. A few submitted disputes involved a few cents in a balance, in each case BOL reset the rollovers once a manager actually caught wind.

Was this one sorted?

I think all of BOL has "caught wind"--constantly blowing shit to their players.

[secretstash]

Sounds like a mistake. A few submitted disputes involved a few cents in a balance, in each case BOL reset the rollovers once a manager actually caught wind.

Was this one sorted?

yea, why does a manager have to be contacted and a complaint filed for a common-sense task like resetting a balance once the player is broke?

seriously change the policy and/or retrain the employees.. its not that hard betonline

-stash

[princecharles]

So obvious facts aside, like their software is 'unable' to reset a rollover (see then BOL may miss out on stacking a player who otherwise never would have caught it), here's the strategy:

If you find yourself in a case like the OP, with just a few bucks left from a large deposit w/ a huge roll, play huge dog parlays.

The few bucks are pretty much worthless, like points on SBR belonging to a non pro.

You mine as well take the huge longshot and if you do catch a big dog parlay, now meeting the roll may make sense.

I just don't see any other reasonable course of action.

That's why I never take a BOL bonus.

[pologq]

i have asked customer service to look into it and was told a manager would look into it, that is almost 20 days ago now, i still have the huge rollover on my account. i shouldn't have to chase them down for this.

[goombah]

BOL says regardless if you bust out on your deposit or not, the rollovers stack. I've got a 60k rollover from my last 500 deposit.

[SBR Forum]

BetOnline mgt says this is not the case and suspects miscommunication. Players are invited to fill out the complaint form which will be passed to mgt

[goombah]

From my experience BOL will dick you around till you lose your balance so I'm not surprised they are trained to tell you that oh yeah you have a 60k rollover before you can withdraw.

[touchback]

Wow... seriously not cool. Some places do compound aggregated rollovers and it is a d1ck move... any place that does this run like hell.

[Fitz030808]

If they're really stacking rollovers you definitely need to get out. I doubt this is the case though. Customer service is atrocious there so you probably were given incorrect information. GL

[edawg]

Book reminds of Betus if you are already zeroed out move to Heritage DSI\Bookmaker or 5dimes and consider yourself better off.

[touchback]

Book reminds of Betus if you are already zeroed out move to Heritage DSI\Bookmaker or 5dimes and consider yourself better off.

More great posts... Really, if you like bad customer service and definitely want to get paid with great options though just move to 5Dimes... no point having bad customer service on top of other issues.

[edawg]

Agree 5 dimes CS isn't the best but everything considered it is a better book than BOL!

[Kaabee]

talk about timing. just got this email. it only took them 3+ months to fix it LOLLLLLLLLLLL.

This is Johnny from BetOnline
I hope you are doing great,
Be informed that after taking a look at your account, I have reviewed that your balance did go to zero by playing Sports and Casino which means that your Rollover has been reset.
The proper adjustments and notes were placed on your account.
I apologize for any inconveniences caused and I thanks for choosing us.
Have a nice weekend!
If you have any other questions or require further assistance, please do not hesitate to contact us.
Best Regards,
Johnny Green
Player Services Department BetOnline