Hi guys,
I signed up with 12bet a month ago and received their welcome bonus (20% on 1st deposit). I deposited 1.200 EUR and received a bonus of 225 EUR (it was the maximum one could get). I asked at the live chat about the turnover required and they told me I was expected to do 10x the amount of the deposit + the bonus, which means I had to make a turnover of around 15.000 EUR in the first month, no big deal.
So one month passes and I have made like 60.000 EUR turnover thinking everything is good. Then, I receive a phone call from 12bet telling me that I failed to meet the requirements of the bonus and that they will deduct the bonus from my account and MAYBE some of my winnings. The representative couldn't tell me how many of my winnings would be deducted since it was another department's obligation to decide that.
I told the representative that there must be some kind of mistake since I thought I had completed the turnover they asked, then she told me that in the bonus terms and conditions (yes, those small letters that we never read) it clearly says that all bets should be above odds of 2.00 in order to be valid for the bonus turnover.
The next day I receive this e-mail:
I was furious of course and e-mailed them asking for my money back but as you can imagine they told me that due to the breach of the terms there was nothing they could do.Dear Mr. XXXX,
Please be informed that due to bonus turnover has not been completed within 30days, below deductions were done in your account.
1. Deduct Bonus Amt : Euro 225
2. Deduct all winnings: Euro 5,186.60
Total deduction:Euro 5,411.6
Remaining balance of Euro 1,200 can be withdrawn.
For further inquiries, please contact our 24/7 Live Chat or e-mail support@12csd.com
Best Regards,
Your Customer Service Team
12BET Customer Service Department
http://www.12bet.com
I understand that legally I stand no chance on getting my money back since I agreed to those terms (obviously without reading them) but I want to warn you about the preposterous behavior of this company.
- First of all you rarely get odds above 2.00 on asian handicap since it's 1.95-1.95.
- Secondly I never thought I would be risking my winnings also. This is the first time I hear a company confiscating winnings because the customer didn't meet the turnover requirements. Most of the times the worst case scenario is they take back the bonus or they don't let you withdraw until you complete the rollover.
- In addition, my winnings were hardly produced by their bonus, it's not like they confiscated the bonus and 20% of my winnings, which would be the proportion of the bonus to my initial deposit. No, they confiscated everything as if all my winnings were produced by the extra 225 EUR they added to my 1.2000 EUR initial deposit.
- Finally, it's not like I tried to make a fake turnover and cheat them. I had like 60.000 EUR turnover (probably even more) at odds around 1.90 which I tried to explain to their managers but nobody seemed to listen.
Personally, I feel like I've been robbed. Some could say it's partly my fault for not reading the terms but it doesn't change the fact that this company has unethical terms & conditions and will use such technicalities in order to steal your money. Of course it's your business what you do with your money but in my opinion you should stay away from this company.