[MSLopes]

The question here is the fact that the site is lieing to me

All agent supports spoke one thing:

My docs and bill utilitys was verified

And that only rest the verification postal with PVC letter to ended TOTAL verification. Nothing more than this. I asked to one agent support write one mail message to me speaking this and confirmating, and she have made this, as you see in one of log chat above



I waited 20 days for this

No received nothing



Then today I go back in the chat again, and other agent support spoke things totally differents of all others before

That any letter was sent to my address house and that I need wait letter in address old in other city where I not live more. Is that I need to send my docs again, now certified by notary public and by post letter ¬¬ Months and more months, to this delay. I live in America of South, Bet365 is in Europe ¬¬




I not can to wait all this time. I sent my docs and was spoke me that all was ok and verify

And that only rest this PVC that was re-send to my new address

Now thay want to change all rules (and not sent nothing for me during all this days that I waited this shit of letter in my house, if I not go back in the chat today, I never knows of this). Patetic support, ridiculous agents works



I not will to send more nothing of docs, because I already have sent all 3 docs and spoke me that all is verifyed and nothing more they need, only PVC. I not will to certify this in notary public and sent by post to nobody

I only need that they make what spoke to me: "Yours docs was verifyed. Only rest your PVC that was re-sent in 03/january to your new address. Nothing more than this and your account is reopened"

I want to go back bet in my account with my money

1000 usd is a lot money (for me, at least) and I cannot to lost this




This site was level C

In only 7 months he now is A-

And now it is sponsored by SBR

This is strange




SBR and Bet365 could clear this terms ridiculous of one site sponsored:

"This site will make all to steal your money, but only after you to deposit there.
Firstly it will to ask your docs. Not one, not two. All them
After, all yours bills utilitys
After, photos of you holding all this, with your face display cleary
After, one letter that never you receive, or receive after 2 years
And, if you still to have money there after this 2 years, you need to send all this above to them, certifyed in notary public, and by post letter"


Of C- to A in 7 months is wrong a lot

I thinked that is sportsbook was good. But not knows that would stole me, making all things and lying to me, because I did believe a thing for 2 months waiting one shit of letter, and now they changed their opinions, without me saying anything

[MSLopes]

(Erasing post repeat by bug forum)

[MSLopes]

This all is more than sufficient for I to prove that I am I and that I exist

¬¬

My docs that I already verified and him confirmated, my bills utility that too was verified, and this PVC to my new addres that they spoke that sent in 03/january but that I not am right if is true or not

If they too want photos of me holding this, I too can to send




This should be a good thing, a site for people to have fun playing, and can earn some money

And not to put money on it and then have all this headache, without even being able to use the money and the account to play




In one-time future them will ask users for pictures of sex with his mother or his father

Or his wife having sex with his best friend. This not is correct

[MSLopes]

(Erasing post repeat by bug forum)

[Santo]

These books have KYC standards to fulfil, and often implement additional security on what we might call blacklisted countries, or those where they suffer a high degree of bonus claims. I had to do the notary public routine with Australian books whilst I was living in Denmark, and unfortunately you likely have no choice but to do it if you want to receive your funds.

[Hareeba!]

MSL .. you have two threads going on this subject and are duplicating your posts ... really unnecessary ... and I think you've made your point enough ... let SBR sort it out for you

[virtozo]

you need to wait for the verification letter, ask them to send another one.

[allin1]

check out this case: http://www.sportsbookreview.com/forum/sportsbook...79-bet365.html

[pellumb341]

you motherf*** why don't you speak his native language ? So we all will see how good you speak it... bastards amricans and british !

[sharlataans]

Nicky H has joined this chat.
Marcelo I sent you documents certified by Notary Public. Did you receive them?
Nicky H Yes, thank you. But the letter did not contain $100 bill for me. Please resend it.

[brettels]

you motherf*** why don't you speak his native language ? So we all will see how good you speak it... bastards amricans and british !

I was simply showing him a good book to improve his English, psycho! I know I couldn't speak his language an make sense to him! Big whoop!

[Justin7]

I have your complaint, and have responded by email.

[MSLopes]

I read your chat logs.

Bet365 requires the PVC code to validate your account. When you move, and don't receive the original one, it looks like you are trying to cheat them by using several accounts. Most people that move can still get their old mail.


In chat, they said they are sending the PVC to your new address. You will need to wait for that, and give them the code when you receive it. It might go better if you were polite to their CS also.


Justin









This not exist, Justin. I changed in month november, of address. A lot peoples can to change of house, I live each year in one city different, by my work to require. I not have more as get this of my old address, in other city. I never open other account, I only have this account. Not in other site of bet I have account, this is my first deposit in one site of gambling



"In chat, they said they are sending the PVC to your new address. You will need to wait for that"

Not, this was spoke me in 3/january, by Nick support agent. That my account is verified my docs and bills utility, but that only need this PVC and that she sent this to my new address and update this info of address new in my account

BUT, YOU SEE THE LAST LOG CHAT THERE IN TOPIC? With other agent support, Nicky, night yesterday, where she spoke that any letter was sent to this new address, speaking different of other agent support? And that I need by post letter my docs certified notary public and more the PVC of address old?

I think that you not read this part, there in my topic SBR




Then you not entered in contact with them? Only read my topic?

I would like that you spoke with BET365, to know the true. If them sent to my new address as spoke me in 04/january or not as spoke me yesterday

I think that not, because I still not received nothing in all this days

I need that you speak with them and confirm if only this is necessary: THE PVC THAT WAS (OR NOT) SENT TO MY NEW ADDRESS and nothing more, as in starts year was spoke to me, as see in chat logs there in topic SBR




Help-me, please

[MSLopes]

Charlotte St has joined this chat.You are now chatting with Charlotte St.

Charlotte St Hello, welcome to bet365 Live Chat. How may I help you?

MSL Hello, transfer me to Nick

MSL Thank you

Charlotte St One moment please.
MSL Ok

MSL Or Laura

MSL Or Abigail

Charlotte St Please hold while I transfer you to a colleague who is best suited to help with your needs.

You are being transferred...

Charlotte St has now left this chat.

Charlotte S has joined this chat.

You are now chatting with Charlotte S.

Charlotte S Hello. I am looking into the query for you now, please hold one moment.

MSL To who?

MSL Laura, Abigail or Nick?

Charlotte S Unfortunately I am unable to transfer you to a specific advisor. How may I help you?

MSL Why unable?

Charlotte S Unfortunately I cannot transfer you a specific person.

Charlotte S How can I assist you?

MSL Confirm to me when and what address my PVC was re-sent by last time, please

MSL Day and address

Charlotte S To proceed, could you please confirm all of the following details?
- Your full name
- Date of birth
- The first line of your address and your postcode
- Your email address/telephone number
- The last four digits of your payment type registered on your account (e.g. CC, Neteller account number etc)

MSL ...


Charlotte S Please can you confirm your address?#

MSL Avenida T 5...

Charlotte S Are there any other addresses you have registered to your bet365 account?



MSL

Abigail S I will update your new address, one moment.
Marcelo As you make this?
Marcelo You to want my password?
Abigail S Your PVC has been resent.
Abigail S Please contact us once you have received this.



MSL

Marcelo Abigail S I will update your new address, one moment.
Abigail S Your PVC has been resent.
Marcelo Abigail update my address in my account
Marcelo And spoke me that re-send my letter
Nick M You requested to speak to a supervisor so the chat has been transferred to myself.
Marcelo I need to received one mail message in my mail speaking this
Nick M I can see that Abigail has updated the address on your account and we will be sending a PVC letter to your new address.



MSL

Dear Mr Lopes,

In regards to your request via the live chat facility, I can confirm that your PVC letter has been resent to the new address that you provided.

Please allow 7-10 working days for this letter to be received at your address.

Once you receive this letter, please contact us either via telephone, E-mail or live chat to provide this code so that we can update your account accordingly.

We would like to thank you for your cooperation in this matter.


If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com, or call +44 1782 684757 and we will be pleased to assist you. Please include your username and four digit security number on all future responses.

Kind regards,

Nick M
The bet365 Team



Charlotte S Please can you confirm any other addresses you have registered to your bet365 account?



MSL Rua Almiro de Moraes...

This is my old address, until november/2011

Charlotte S One moment please.
Charlotte S I can confirm the PVC was resent to you on the 20/01/12 we advise this can take up to 28 days to reach you, dependant on postal systems.

MSL Not

MSL I want to know in this PVC day 03/january

MSL To where him was sent?

MSL Which address?

Charlotte S The purpose of the PVC is to verify the original details entered on the account. Due to this the PVC has been sent to your original address registered to your bet365 account.

MSL That Abigail sent to me

MSL Day 03/january

MSL She updated my account and re-sent to my new address day 03/january

MSL I want to confirm this with you here in chat, because I want to have all registered, because I am entering with this case problem account in SBR (sportsbookreview), IBAS, Gambling Control and in last case, policy

Charlotte S One moment please.

MSL Thank you

Charlotte S I'm sorry for the delay. I’ll be right with you.

Charlotte S Thank you for waiting. I'll be with you as soon as possible.

Charlotte S Please can you email in the details of your complaint. Our email address is support-eng@customerservices365.com.

MSL I not understood your message

MSL I already sent 4 mail messages yesterday to this mail your

MSL I not received any answer

Charlotte S Please send us in the details of your complaint and we will get back to you as soon as possible.

MSL I already sent 24hrs ago, 4 mail messages

MSL I need of a answer to go in SBR (I already have made topic there www.sportsbookreview.com/forum/sportsbooks-industry/1525297-bet365-stealing-my-money-help-me-sbr.html ), but in IBAS, Gambling Control and, in last case if not to resolve, in policy, and in this I need of one mail message by you

MSL Transfer me to your supervisor

Charlotte S One moment please.

MSL I have here all logs chats and write all them in topic SBR forum, logs chats where agents supports ABIGAIL and NICK spoke to me that my documents was verify

MSL I sent 3 docs: ID, driver license and CPF

MSL And I sent bills utility with my old and too with my new address

MSL Then, Abigail and Nick spoke to me that updated my address day 03/january

MSL And that sent my PVC to this new address, day 03/january

MSL And both spoke me that ONLY THIS, this PVC, was need to unlock my account

Charlotte S Please can you email us in you complaint and it will be escalated to the relevant people.

MSL Nick until sent me one mail confirmating this, that PVC was sent to my new address and that only this need to unlock my account



MSL

Marcelo Only this PVC is pending, correct?
Marcelo To end this verification total of my account Bet365
Nick M Yes, the PVC code is what we require to complete account verification.



MSL You read this, Charlotte? "TO COMPLETE ACCOUNT VERIFICATION"

MSL She was cleary

Charlotte S Unfortunately I do not have any further information. Please email us in the details of your complaint so it can be escalated.

MSL When?

MSL If I already sent 4 mail messages yesterday

MSL And nobody answered me

MSL ¬¬

Charlotte S We will get back to you as soon as possible. However due to the nature of complaint it may take longer than usual for us to get back to you.

MSL But I not can more to wait

MSL I waited this PVC in my new house, since 03/january

MSL And you here not can to confirm if she was sent?

MSL If Abigail and Rick lied for me

MSL When spoke this

Charlotte S Unfortunately I do not have any further information regarding this. Please email us in the details of your complaint and this will be dealt with.

MSL Transfer me to your supervisor

MSL We are in hour work, now

MSL Is right that have one supervisor on line, at least

Charlotte S As previously advised please email us in the details of your complaint.

MSL I not want more to try resolve this by mail

MSL Now I want to resolve with the companys competents

MSL Companys that controls this activity of gambling on line and sportsbooks

Charlotte S One moment please.

MSL Speak me your telefone or of your supervisor, them

MSL Or of admin Bet365

MSL Advocate, if to have

Charlotte S I will be right with you

[MSLopes]

Charlotte S Please hold while I transfer you to a colleague who is best suited to help with your needs.You are being transferred...

Charlotte S has now left this chat.

Carl S has joined this chat.

You are now chatting with Carl S.

MSL Who is you?

MSL Bet365 advocate?

Carl S Hello. You have been transferred to Carl, I am the Duty Team Leader in Customer Services today.

MSL Not

MSL I need to speak with advocate Bet365

MSL Give me your telephone, please

MSL Thank you

Carl S This is our escalation procedure - As you have requested to speak to someone else, your query has been forwarded to myself to try and resolve this with you.

MSL You cannot

MSL I think that not

MSL I need of names complet of two agent support Bet365:

MSL Abigail and Nick

MSL Or only first and last names

MSL Abigail S
S.what?

MSL Nick M
M.what?

Carl S Firstly, I will be unable to provide you with the surnames of the advisors.

MSL Because not?

Carl S However, I am more than happy to look into your query to get this resolved.

MSL Was this two agent support that lied for me

MSL And the persons where I am trying to resolve this problem caused by both them, asked me all type information

MSL I've had enough to try resolve this with patience

MSL This 2 persons spoke me one thing 20 days ago

MSL I was this last 20 days waiting one thing, one letter in my house

MSL One letter that not was sent

Carl S Please allow me a few moments to review your chat.

MSL And I have all logs chats of they speaking that sent this day 03/january and that only need of this TO COMPLETE verification of my account and reopen her

MSL I sent all my 3 docs personales, bills utilitys with my address, and still I am being stealing by Bet365. This is wrong a lot

Carl S One moment please.

MSL In what part of site Bet365 I can to find the data of register of Bet365 in gambling activity? The number of register

MSL E what is the address of company?

Carl S Our email address is support-eng@customerservices365.com.

Carl S Are you aware we have resent your PVC yesterday?

MSL How can I contact by phone or email, any legal representative juridic of the company?

MSL Resent yesterday, but to my old address

MSL One address that not are more in my account

MSL One address where I lived in last year, until half november/2011

MSL This is ridiculous

Carl S Please accept our apologies for any inconvenience this has caused.

MSL I have all logs chat and mail messages

MSL Where this 2 persons spoke me that my address

MSL In my account was updated day 3/january

MSL And that this PVC was re-sent this day: 3/january TO MY NEW ADDRESS!

MSL I have this registered, and you and Bet365 too have, I am right in this

MSL I created and deposited money here. My Neteller and Moneybookers are verify, all my is verify, but Bet365 I think that not want me as customer. I not knows because reason of this

Carl S Please accept our apologies for any inconvenience this has caused.

MSL I only would like to play and bet here, because I like a lot of sports and your site have big live bets

MSL All agents support lied to me. I passed my last 3 weeks waiting for one letter that agent support spoke me that was re-sent to my new address, but that not was, because I not received nothing in my house

MSL This is a lot bad, this situation. I am right that you not understand my point of view

MSL I only would like to bet with my account

Carl S Your account is being reviewed by the Verification Department. Unfortunately they do not take Live Chats. Please can you put your complaint into writing so it can be passed over to them?

MSL This all is more than sufficient for I to prove that I am I and that I exist

MSL My 3 docs that I already verified and you confirmated, my bills utility that too was verified, and this PVC to my new addres that you spoke that sent in 03/january but that I not am right if is true or not, because I still not received in my address new (Avenida T 5 ...)

MSL If you too to want photos of me holding this, I too can to send

MSL This should be a good thing, a site for people to have fun playing, and can earn some money

MSL And not to put money on it and then have all this headache, without even being able to use the money and the account to play

MSL I am a lot unhappy and disappointed with this all

Carl S I am sorry you are unhappy - Please can you submit your complaint via e-mail so this may be passed onto the department dealing with your complaint?

Carl S Our email address is support-eng@customerservices365.com.

MSL But nobody answered me by mail message

MSL The site ignores me, I think

Carl S I assure you, once we have reviewed your complaint we will be in contact.

MSL But this not will be reviewed

MSL I am right in this

Carl S No, all queries will be reviewed.

Carl S Once we have fully reviewed your complaint we will contact you. Due to the nature, please allow us some time to complete this.

MSL But I wait this since starts year

MSL The site have my 3 docs and my bills utility

MSL And I sent this for nothing then

MSL Only to lost my money? This is wrong a lot, is bad

[MSLopes]

Victoria D has joined this chat.

You are now chatting with Victoria D.

Victoria D Hello, welcome to bet365 Live Chat. How may I help you?

Victoria D We have not heard from you. Do you wish to continue the chat?

MSL Hello, transfer me to Sophie. I was speaking with her 30seconds before, but our chat disconnected

Victoria D Sophie is unavailable.

Victoria D How can I help?

MSL I was with her 30seconds ago

MSL I want to continue chating with her and to end my chat

Victoria D She has other customers to speak to.

Victoria D We are very busy.

Victoria D can I assist you?

MSL No problem, transfer me to her. When she be available, she accept my chat and I speak with her

MSL I can to wait

Victoria D Please hold while I transfer you to a colleague who is best suited to help with your needs.

MSL Thank you, Vic

You are being transferred...

Victoria D has now left this chat.

Sophie E has joined this chat.

You are now chatting with Sophie E.

Sophie E Hello. I am looking into the query for you now, please hold one moment.

MSL Excuse-me, our chat disconected, before

MSL Continuing...

MSL The site stole my account and my money, and this two persons are responsable for this

MSL I will to enter with one process dispute in SBR, IBAS, Gambling Control Company and in last instance in police

MSL This persons playing with my face, lied to me a lot times

MSL Here in chat and in mail message, and I have all this salved in my email and my pc

MSL Bet365 have departament juridic?

MSL What is telephone of this? One advocate

MSL I have one advocate of SBR that will help me with this

MSL Firstly, I need of full names of them, and one address pysichal of Bet365 company, with one contact of deparment juridic your

Sophie E I believe you spoke to a team leader earlier today. Your details have been passed on to be looked into.

MSL I spoke, but team leader nothing make

MSL In nothing help

MSL I need really is one supervisor

MSL Since yesterday I sent a lot mail messages, and nobody answer me

MSL I not received nothing, any one "Hello"

Sophie E I can pass you to my supervisor. One moment please.

MSL The site is ignoring me

You are being transferred...

Sophie E has now left this chat.

Jase W has joined this chat.

You are now chatting with Jase W.

Jase W Hi, I am the Staffing Supervisor in Customer Services.

MSL Hello

MSL Give me names full or at least first and last name of two agent support Bet365: Abigail S and Nick M

MSL And one contact by mail ou phone of deparment juridic, one advocate, of Bet365 company

Jase W We do not need to provide you with the surnames of our employees.

MSL As too one address pysichal of Bet365 company

Jase W I believe you have spoken to Carl earlier today regarding your account status.

Jase W He has passed your details on to the Verification team who will handle your account.

MSL But he nothing will to make

MSL I not received any one mail message

MSL Since yesterday. I sent 10 mails already

MSL And not received any one "Hello, we received your message"

MSL The site is ignoring me and not to want me as customer, I think

Jase W Your account is under a verification review, we require a PVC from your original address.

MSL I already spoke about this a lot times

Jase W We are not ignoring your account, the details have been sent on to the Verification team. Once they have further information for you they will contact you.

MSL Since day 03/january this 2 persons: Abigail and Nick

MSL Have made update my address in my account

Jase W At this point in time we have no further information to offer you at this point.

MSL To my address new

MSL And they both confirm me this, I have this in my mail message

MSL They spoke me that only this need to reopen my account

MSL Only this PVC that was sent to my new address day 03/january

Jase W Again, we have no further information for you at this point. Once the verification team have reviewed the information we have sent across to them, they will contact you.

MSL But this not ends

MSL This deparmanet ignore me

Jase W They have requested certain information from you. Once this is provided we can move forward with this query.

Jase W However, we have passed on the details of your complaint to the Verification Team who will contact you once more information is available.

MSL Ok

MSL But give me that informations that I asked in starts our log chat above

MSL About your Company and this 2 persons

Jase W We will not provide the last names of our employees.

MSL Why?

Jase W Also, all of our contact information is listed on the website under Contact Us. You will not need any more information than what is listed there.

MSL Your have all my 3 documents

MSL And my bills utility

MSL I am only asking 2 names

MSL This is a lot?

Jase W You do not need this information to resolve your problem.

Jase W That is why it will not be provided.

Jase W As advised, we do not have any more information for you at this point. We will contact you once we have more information.

MSL I was required this, then I need of this

MSL When? Never? Next month? Next year?

MSL My case is in list queue firsty?

MSL Is urgent and I am waiting for days

MSL Then I need of urgency, I think

MSL Carl placed this as firstly urgency in queue list of deparment?

Jase W I cannot put a time frame on this, we have put your complaint across to the Verification Team who are dealing with your account.

Jase W They have also requested a PVC, when you provide this we can also move forward with the actual verification issue.

MSL But Abigail and Nick lied for me, then?

MSL You confirm this?

Jase W I apologise if you have been misinformed.

MSL Both they spoke me here in chat (I have logs) and by mail message (I have salved in my email) that my address was update in my account and PVC re-sent to this new address day 03/january

MSL Then you confirme me that both her lied to me, ok?

Jase W Apologies if you have been informed of this however we need the PVC from your original address.

MSL kkkkkkkkkkkkkkkkk

MSL You speak this because knows that I not live more there in this city

MSL I lived there year last, when I worked there

MSL This is patetic

Jase W We also require both copies of photo ID to be certified by a notary and this needs to be sent to us in the post.

Jase W Our address can be found on the website under Contact Us.

MSL kkkkkkkkkkkkkk And I to wait more 2 or 3 months, until you to receive this in your address?

MSL You are playing with my face?

MSL I have logs in that more than one agent support spoke me that my ID verification was ended and verify

MSL Because I sent 3 docs and bills utilitys

MSL And speaking that only need of this PVC that was sent to my new address day 03/january

Jase W This is additional Verification that has been requested for your account.

MSL You created this now

MSL I not received nothing about this in my mail

MSL Since create my account

Jase W Apologies if this hasn't been requested of you in the past. This is how we need to move this forward however.

MSL kkkkkkkkkkkkk

Jase W The PVC from your previous address and also both copies of ID certified by a public notary.

MSL Great, good work this your, is stealing my account and my money

MSL Is this that your admin to want, correct?

MSL More and more money for your site

MSL If is stole or not, not interest, with injustice and dihonesty or not

Jase W We are verifying your account. This is what is needed from you.

MSL Not, you created this

MSL Only because I changed of city

MSL And cannot go back there because now I works and live in other city

[MSLopes]

Jase W We have requested this information, we also need the certified information by a public notary for the ID you have provided.

Jase W Please provide this and we can move forward with your account.

Jase W If you do not require any further assistance this chat will be terminated.

MSL You ask to departament to send this to me NOW by mail

MSL Because I am posting all this logs chats here www.sportsbookreview.com/forum/sportsbooks-industry/1525297-bet365-stealing-my-money-help-me-sbr.html in real time

MSL And posted all chats logs of other days

MSL And message mails with agent support lieing to me

MSL That you confirmated this here

Jase W If you wish to share your personal details on a public forum, this is prerogative however I have informed you how we will need to proceed.

MSL Yes

MSL Send me one mail now, please

MSL I need to have this registered, to continue with my procedure

MSL In other areas

Jase W I will send you a transcript of this chat as confirmation of all the points covered.

MSL Not

MSL Transcript I have

MSL I want one answer of departament verification

Jase W Why do you require an email?

MSL Speaking and confirmating that is stealing my money, because knows that I cannot go back in my old address to get this pvc

MSL I need of this mail because IBAS and gambling control company asked me this, one posicion final of Bet365

Jase W Sorry, I don't understand.
MSL Excuse-me, my english is a lot bad

MSL

MSL I would like to understand the reason for all this that happens with me

MSL Because I have accounts neteller and moneybookers verified for a lot time

MSL I only here in Bet365 I have made all this problem

MSL I see in forum SBR a lot peoples saying that the site not asked more than one ID doc. I sent 3 docs and more bills utility

MSL This is a lot strange for me

MSL The unique explanation that I see for this, is because my account have money

MSL If the problem is this, ok, retire my money

MSL But reopen my account of zero balance

MSL That I deposite again and start to bet again, no problem

MSL I only would like to play here and to bet in sports

Jase W We require your account to be verified, the Team in question have requested this and it needs to be completed before we can proceed.

Jase W I do no have any further information for you at this time.

MSL I not want to withdraw nothing, only to bet for a lot time

MSL But I see that your site not to want me as customer

Jase W I will arrange for an email to be sent to you confirming what we require from you.

MSL I would like to know the reason for all this

MSL Not send, not need

MSL Because I never will go back to this my old city

MSL I works in other city, as I already was spoke here a lot times

Jase W We do not have a reason to offer, this is simply part of the verification procedure.

MSL Explain, PLEASE, to me, why in site exist option in

Jase W Some accounts require a standard level of verification, others may require further information before we can proceed.

MSL MY ACCOUNT > EDIT INFORMATION PERSONALE

MSL If the site not allows update nothing? Explain to me, this, please

MSL Because exist this option, if you not wish and not allows me?

MSL I understand that one customer more or not, for you and for Bet365, not is nothing

MSL But I think that the things corrects and honest can to be make

MSL I exist, I am I, I proved this with 3 docs

MSL I can give for you photos my holding my docs

MSL Holding my bills utility, all

MSL With my face showing, as you asked for a lot persons in forum SBR I see this

MSL I exist, I am I, I not am one joy or one men lie

Jase W I have no further information for you at this time and the chat seems to be going round in circles, please provide the information that has been requested and we can proceed from there.

MSL You not understand and not to want understand my point of view

Jase W If you do not have any further queries I will be terminating the chat.

MSL You place in my posicion

MSL If you not live more in one address

MSL And works now in other address

MSL What you make in this situation?

Jase W I do not have that information.

MSL Help me, in this

Jase W Again, if you do not have any further queries this chat will be ended.

MSL You not have, because not exist as I go back there by works now in other city


MSL For not to exist, is that you created this impossible for me

Jase W Is there anything else I can help you with today?

MSL Just to steal my account and my money
Jase W This chat will now be terminated as we have nothing further to discuss.
Jase W has now left this chat.

[MSLopes]

Hello

I would like to alert all that think in to create account in Bet365!



The procedures news to verification of accounts are:



- Firstly, to send 2 or 3 or more docs

- After of this, you to send at least 5 bills utility

- After of this, you to send your photos holding all this papers above (docs and bills utility, one by one), showing in picture cleary your face and this papers

- After of this, you will to wait 1 or 2 months to receive one letter in your house, with one code. If you receive, ok. If not, you will to be alls weeks in chat, asking for one re-send, until you to receive this

- After of this, you will to need send all yours documents certified by one notary public, to the address of Bet365 company, by post. If you not live in Europe, you will to wait 2 our 3 months to Bet365 to receive your letter




After of this, your account is verify and you will can withdraw yours winnings






Bet365 = S H I T SPORTSBOOK!!!

This was level C- here in SBR until 7 months ago

Now is level A?

One site that have all this burocracy to steal money of users

They steal 1200usd of me ( case in http://www.sportsbookreview.com/forum/sportsbook...lp-me-sbr.html )

SCAM! LEVEL F!

[MSLopes]

This procedure is to accounts that NOT USE CC (my case)

If you use card, then all this can to be more hard still

kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

BET365 = LEVEL F!

[MSLopes]

When this site not sponsored here in SBR, this problems was littles

SBR entering in dispute agaist Bet365 to help we customers, and this was good

Now, sponsoring here, the site make all to want and steall when want, because never more SBR will to enter in dispute agaist them, and any to place in check this status level A

This is bad


Then, friends, avoid this site and go away of this sportsbook, and try others

Or be prepared to provide all this above and get your account locked or unable to withdraw for the first 6 months of use

[allin1]

every week the same story

seriously, there are so many (and I mean MANY) people that used bet365 for years without problems. when it comes to live betting options they are the best!

these guys are making millions but some new bettor has problems with id verification and he thinks they are trying to steal his 4 digit sum. There are probably a lot of fraud attempts that's why they get so strict when it comes to id verification when they suspect something fishy.

[MSLopes]

If they think that I am fraud, that they search the police and place me in process

I created my account normally, deposited my money with my Neteller (I have Neteller and Moneybookers certified for years!), bet, win one money and the site lock me?

This is patetic!

allin1 to you, is easy to be here and to speak anything, because not is your money that is being stoles, but mine. If is you, you will to be crazy as I am! I am right

[allin1]

If they think that I am fraud, that they search the police and place me in process

I created my account normally, deposited my money with my Neteller (I have Neteller and Moneybookers certified for years!), bet, win one money and the site lock me?

This is patetic!

allin1 to you, is easy to be here and to speak anything, because not is your money that is being stoles, but mine. If is you, you will to be crazy as I am! I am right

your money is not being stolen. they are a respectable book.

I waited 3 weeks to reactivate my account with id and address verification as I am from eastern Europe where a lot of fraud attempts come from, but it was eventually solved. they would never steal money

I have been using them for years with no problems

[MSLopes]

SBR not can help me in nothing, in this problem?






Others users here can to talk me other sites of dispute against sportsbook, where I can to speak about my problem?

Because now SBR is sponsored by Bet365, then never more nobody will be help by them against Bet365, I think. For always they will be LEVEL A now

This with all burocracy and locks accounts:



- Firstly, to send 2 or 3 or more docs

- After of this, you to send at least 5 bills utility

- After of this, you to send your photos holding all this papers above (docs and bills utility, one by one), showing in picture cleary your face and this papers

- After of this, you will to wait 1 or 2 months to receive one letter in your house, with one code. If you receive, ok. If not, you will to be alls weeks in chat, asking for one re-send, until you to receive this

- After of this, you will to need send all yours documents certified by one notary public, to the address of Bet365 company, by post. If you not live in Europe, you will to wait 2 our 3 months to Bet365 to receive your letter

After of this, your account is verify and you will can withdraw yours winnings





Exist only more IBAS site?

Or others too?

Please, talk to me other sites

I am waiting

Thank you very much!

[Hareeba!]

SBR not can help me in nothing, in this problem?






Others users here can to talk me other sites of dispute against sportsbook, where I can to speak about my problem?

Because now SBR is sponsored by Bet365, then never more nobody will be help by them against Bet365, I think

This with all burocracy and locks accounts:



- Firstly, to send 2 or 3 or more docs

- After of this, you to send at least 5 bills utility

- After of this, you to send your photos holding all this papers above (docs and bills utility, one by one), showing in picture cleary your face and this papers

- After of this, you will to wait 1 or 2 months to receive one letter in your house, with one code. If you receive, ok. If not, you will to be alls weeks in chat, asking for one re-send, until you to receive this

- After of this, you will to need send all yours documents certified by one notary public, to the address of Bet365 company, by post. If you not live in Europe, you will to wait 2 our 3 months to Bet365 to receive your letter

After of this, your account is verify and you will can withdraw yours winnings





Exist only more IBAS site?

Or others too?

Please, talk to me other sites

I am waiting

Thank you very much!

so the cops didn't fix it for you after all?

[MSLopes]

Hello

I would like to alert all that think in to create account in Bet365!



The procedures news to verification of accounts are:



- Firstly, to send 2 or 3 or more docs

- After of this, you to send at least 5 bills utility

- After of this, you to send your photos holding all this papers above (docs and bills utility, one by one), showing in picture cleary your face and this papers

- After of this, you will to wait 1 or 2 months to receive one letter in your house, with one code. If you receive, ok. If not, you will to be alls weeks in chat, asking for one re-send, until you to receive this

- After of this, you will to need send all yours documents certified by one notary public, to the address of Bet365 company, by post. If you not live in Europe, you will to wait 2 our 3 months to Bet365 to receive your letter




After of this, your account is verify and you will can withdraw yours winnings




Bet365 = S H I T SPORTSBOOK!!!

This was level C- here in SBR until 7 months ago

Now is level A?

One site that have all this burocracy to steal money of users

They stole me in 1200usd

SCAM! LEVEL F!







This procedure is to accounts that NOT USE CC (my case)

If you use card, then all this can to be more hard still






When this site not sponsored here in SBR, this problems was littles

SBR entering in dispute agaist Bet365 to help we customers, and this was good

Now, sponsoring here, the site make all to want and steall when want, because never more SBR will to enter in dispute agaist them, and any to place in check this status level A

This is bad


Then, friends, avoid this site and go away of this sportsbook, and try others

Or be prepared to provide all this above and get your account locked or unable to withdraw for the first 6 months of use

Because now SBR is sponsored by Bet365, then never more nobody will be help by them against Bet365, I think. For always they will be LEVEL A now







Then, here is one alert to all community SBR, and news and futurus users that thinks in to create account there

Good luck to all us!

[Hareeba!]

Not another thread on the same issue!

Have you fully complied with their requests?

Have you filed a complaint with SBR?

or with IBAS?

If not, do so and have a little patience while they sort it out for you if you are genuine and haven't broken any rules or laws.

[MSLopes]

Unfortunately I already expected for this. At least 3 users here in MP spoke me that to talk in SBR against Bet365 now and never more would have no effect, by site be sponsored with them

For this reason, I am humbly asking to all community in this forum, other options to complaint

[Hareeba!]

Unfortunately I already expected for this. At least 3 users here in MP spoke me that to talk in SBR against Bet365 now and never more would have no effect, by site be sponsored with them

For this reason, I am humbly asking to all community in this forum, other options to complaint

You've been given plenty of good advice.
You won't even respond to questions asked.
Displaying a real loser's attitude.
Don't expect much sympathy.

[MSLopes]

This other topic that I open not is to speak about my problem (this here yes)

This other that you erased was to alert all new members and futures, to all see what can to happen with them, there in Bet365, all this burocracy to verify account!

But, not is more surprise to me that one topic as that have been erased!

Because one reason: SBR now is sponsored by Bet365!

[MSLopes]

Hareeba!, I already have made all that you spoke

[Hareeba!]

Hareeba!, I already have made all that you spoke

good

maybe except the patience though?

[shari91]

This other topic that I open not is to speak about my problem (this here yes)

This other that you erased was to alert all new members and futures, to all see what can to happen with them, there in Bet365, all this burocracy to verify account!

But, not is more surprise to me that one topic as that have been erased!

Because one reason: SBR now is sponsored by Bet365!

The same actions would be taken if the same poster kept making repeated threads about the same topic when they already have a big thread about the same topic open. Key word = Same. This was already explained to you privately the other day. Feel free to continue to provide your feedback on sportsbooks but when you have a thread about a book with 65 posts in it already, please keep the information contained to that thread.

[MSLopes]

Ok, moderator

[MSLopes]

The last mail message that I sent to them was this:






I already sent to Bet365 a lot things! And my account still is locked!

http://www.sportsbookreview.com/forum/sportsbook...lp-me-sbr.html

I already sent to you:

- 3 docs (ID, driver license and CPF)
- Bills utility (with my address of last year and my new address since january that I live)
- My ID certified in notary public autentication

What is next stage? I need to send my photos holding any document above, with my face showing in the picture?

My PVC sent to my new address by Abigail and Nick in 03/January still not arrived here. I still not received nothing!

Unlock my account, allows me to play bet in her with my money!!!


I am waiting

Thank you very much!