Please wait for a site operator to respond.
You are now chatting with 'Kin'
Kin: Welcome to Live Chat Support. How may I assist you today?
Humberto: Hi Kin, i talk with you yesterday and...
Humberto: i guess the canbet are not being honest with me...
Humberto: i received a bonus for you, by email...
Humberto: and this email said:
Humberto: Before withdrawal the qualifying deposit and bonus amounts must be turned over (bet through) six times in full (x6), and the bets must be settled.
Humberto: Not say in any line, that i can bet all my money first to after bet the bonus money...
Humberto: In other words, to do the rollover i need to do a ALL IN SIX TIMES!!!
Kin: Does it say standard terms and conditions apply.
Humberto: Please, show me the line that say that.
Kin: May I have your account number please?
Humberto: xxxxxx
Kin: Does the mail say that the standard terms and conditions apply?
Humberto: Onr momrny...
Humberto: one moment*
Humberto: Yes, but show me the line please.
Kin: Before withdrawal the qualifying deposit and bonus amounts must be turned over (bet through) six times in full (x6), and the bets must be settled.
Humberto: Yes, its ok Kin, show me the line that says about bet a All In six times...
Kin: six times in full (x6),
Humberto: Because, is that what happens...because to bet the bonus i need to do a ALL IN bet...
Kin: That mean all in
Humberto: The deposit!!!
Kin: In full
Humberto: 6 times deposit in full...
Humberto: all the deposit only...
Kin: 6 times deposit and bonus in full
Humberto: Look Kin, the Canbet is not being honest with your clients. Because you hide important informations. I will do a complaint to the SBR (Sportsbook Review) and i guess SBR downgrade you to a lower category.
Kin: What information we hide?
Humberto: When you says:
Humberto: Before withdrawal the qualifying deposit and bonus amounts must be turned over (bet through) six times in full (x6), and the bets must be settled.
Humberto: For all the people that reads, means: Bet 260EUR (200 of deposit more 60 for the bonus) 6 times, only!!!
Humberto: Not means: Bet a all in 6 times.
Kin: But it say in full.
Humberto: In other words: you cheat for the side's interpretation...
Humberto: In full to me, is 260, the context say that.
Humberto: Bet bonus + deposit in full...
Humberto: The Deposit in full. Not your balance in full.
Kin: Ok, if you have any compliant about this, could you please email us and we can forward to our promotion department have a look into it.
Humberto: What is email, please.
Kin: Please email to
mail@canbet.com
Humberto: Ok, kin, give me a favor, tell for this departament that i am sending a email now, if this don't be aswer today, i will do a complaint in the SBR and other authorities. Ok?
Kin: Can not answer today, as no one available in our promotion department, we will notify you by email tomorrow once we get the response.
Humberto: So, for cheat your clients have people on this departament, but to help with a problem was not?
Humberto: Sorry but i dont have this time...
Humberto: I will send a email, and in the same time i will open a complian.
Humberto: complaint*
Kin: Ok, once we receive your email, we will forward to our promotion department have a look into it.
Humberto: Ok, thank you and bye.
Kin: Thank you for using Live Chat support. Have a nice day.
Humberto: For you too.