Hello
I registered at Canbet with this offer:
USE BONUS CODE GAEPL200
*50% Match up to £200 Free Promotional Terms & Conditions:
Minimum purchase requirement to claim this bonus is £50 (€65)
The bonus will be entered into your account once you have turned over (bet through) your initial deposit three times in full (x3), and the events have been settled. Before withdrawal the qualifying deposit and bonus amounts must be turned over (bet through) Six times in full (x6), and the events have been settled. The maximum claim for this bonus is £200 (€260).
If the turnover requirement has not been met prior to any withdrawal, the bonus will be revoked (i.e. removed from the account). The bonus must be redeemed upon registration (on the “Join Page”), players who have not entered the correct bonus at this time will not be eligible for the bonus.
The bonus will only apply on your first deposit made within 30 days of registration.
Example:
Deposit £50 and receive a £25 bonus
Turnover required to receive this bonus: Qualifying Deposit x 3 = £50x 3 = £150
Turnover required to withdraw the bonus: (Qualifying Deposit + bonus) x 6 = (£50 + £25) x 6 = £450
Deposit £400 and receive a £200 bonus
Turnover required to receive this bonus: Qualifying Deposit x 3 = £400 x 3 = £1200
Turnover required to withdraw the bonus: (Qualifying Deposit + bonus) x 6 (£400 + £200) x 6 = £3600
I ask support they confirmed, so I turned over deposit and I got bonus, I turned over bonus more times even then requirement, and I won a lot, common amout is 2005ł,
during turnover I ask support if everything is ok with my account ,they said everything is ok with rollover so I was glad and carried on
so it was a moment I wanted to withdraw money, Bookie with A right? huh so I wasn't exepect any problem
Wrong!
withdraw was cancelled and support said (BTW they were very rude for me why? because I won ?? :-/) my bonus will be forfeited , because I can't withdraw anything
and I must have a balance cash 0 and then turnover for bonus requirement from the beggining
What?????????? this is totally absurd!
YEp true!, so whats the way to not lose bonus?
I must lose all my money 2005ł first and get balance cash 0, if not bonus 200ł will be revoked
Ok but I read bonus rules very carefully and I met requirement as you see, they don't care of this,
I don't know if they changes rules during rollover But I was following they rules what was before I got bonus
I'm very disappointed with Canbet, because I have two ways - lost all money and withdraw then bonus, ot withdraw and lose bonus
Totally unfair and unprofessional behaviour, with bookie with rate D F? ok but not bookie with A rating
Please SBR help me in this case look on the rule on the beggining, I did all the rule say and I was cheaten, they make me serious problem with withdraw ,