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Matchbook is out of line
I've had a MB account for several years. Havent used it for a while and I decided to make a small deposit last night.
I won a bet and this morning I get an email saying I need to send them copies of my drivers license and 2 utility bills showing my address.
I told them I wont give them that info and I want to withdraw my balance.
Why is it that they wait until I win a bet before they harass me with this nonsense? I've had an account there for years and it was never a problem until now.
I'm not sure why they would ask for that info if you've provided it in the past. Perhaps something to do with the change in ownership and the need to ensure that you're not in the US.Originally Posted by Rich Boy
Bottom line though is that you won't get your money unless you comply with the request.
What have you got to hide ?
Sometimes the SBR mailbag gets stuff like this. Players will deposit and be so fearful of providing their documentation for unknown reasons and demand to have their funds returned. The bottom-line is that good books follow Know Your Customer (KYC) regulations either as a condition of operating a gaming license or just to protect themselves and unsuspecting third-parties of identity fraud. If you're going to send your funds to a sportsbook, you should be prepared to send ID/utility bill too.
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It sounds like you deposited and made a bet in the same day. Doesn't really sound like they "waited" until you won.
I don't get 2 utility bills.
My current living situation doesn't have me paying for utilities.
In the past I've heard only of being asked for 1 utility bill.
Asking for 2 utility bills is out of line.
Some people for various reasons don't have to pay for utilities, due to:
Utilities included; utilities in someone else's name; etc.
Even people who have utility bills in their name often only have Electric bills (no Gas) and thus only 1 utility bill.
Very few people have landline phones these days.
My passport, DL, car registration and insurance, all bank accounts, all CC statements, and everything else - all bills, etc., have my residential address on them all and are mailed to that address.
I've been told that I could use my cell phone bill and a bank statement in place of an Electric and Gas bill.
Has anyone in my situation had a problem using those instead?
Lou - "The bottom-line is that good books follow Know Your Customer (KYC) regulations either as a condition of operating a gaming license or just to protect themselves and unsuspecting third-parties of identity fraud."
"...to protect themselves and unsuspecting third-parties of identity fraud."
If a player deposits with cash (non CC) and then withdraws via check to the same address as on the account - what sort of identity fraud is possible?
Passing on ID to an offshore entity has much more possibility for creating an identity fraud situation than for saving one from identity fraud.
Last edited by Scooter; 07-26-11 at 04:26 PM.
Now they are saying there is a rollover on my deposit and my withdrawal has been rejected.
I didnt even get a bonus.
They want me to rollover 100% of my deposit amount before I can withdraw. But they also wont let me wager until I give them my info.
What kind of horse-shit are these clowns trying to pull.
Books usually don't ask for docs if the deposit methods are cash. However, there are circumstances when they could. I.e. Registered address is X, yet the IP resolves to Y (a blocked country).
I don't know of a book that doesn't have a playing requirement (typically 1X deposit with no bonuses). Even if a book agreed to let someone use them as an ATM for whatever reason, it wouldn't be without a good amount of fees and it's really not appreciated.
Based on everything you've shared, all we can suggest is that you oblige Matchbook's requests.
Pretty standard stuff.
Not at all unreasonable for a book to require you to turnover your deposit before withdrawing.
And as Lou has said, the better establishments have KYC procedures to comply with.
You are hiding something aren't you?
I would have gladly played with them if they didnt harass me like this. They shouldnt be able to hold this "rollover" rule against me considering I was not aware of their new information policy. They should have told me about this before letting me wager.
But these books trap you, wait until you bet or deposit then they like to look into things a little deeper to try and screw you.
I never would have deposited if I knew they wanted this information from me.
Ill gladly play at Pinny where they wont harass me like im some scrub that just opened an account.
Ive had a MB account for years, why the bullshit now?
Rich Boy,
You're essentially a first-time player as far as MB is concerned. You hadn't deposited admittedly in a while and you might not have been aware that MB underwent an ownership change. The new owners changed things up quite a bit, leaving the US market and all. Everything you've described is fairly standard even without there having been the aforementioned change, so I'd suggest obliging the request unless you feel there's going to be a problem if you do?
It's not just that you won't but you can't comply can you?
Come clean, what is the problem?
Im not hiding anything, I just dont like the idea of sending that information offshore.
I have accounts at several books and not one has EVER asked for that kind of information. Pinny, 5dimes, Bodog, SIA, none.
Matchbook should have suspended my account and prevented me from depositing until I gave them the information they need. Instead they like to play games and trap people, excellent business model.
I refuse to send them this information, they are deceitful and I wont put up with their crap.
Then you can kiss your money goodbye.
And miss out forever getting the best odds on the planet for US sports.
Back off J. Edgar..... Many valid reasons to not want to send this sensitive info. You are completely out of line and owe the OP an apology.
Don't let anyone treat you like a criminal. I too was at matchbook, and there was never any probs on either end. I let it be known up front before I deposited my privacy concerns, and there was NEVER any problems with PO's. When they went TU, it was worth it to me to not get a cc or wire involved and I had to eat a few hundred. It hurt, but not worth the security and privacy loss.
Last edited by scott235; 07-26-11 at 04:18 PM.
Lot of paranoia here about providing basic ID information.
This is standard procedure for books in regulated environments where it is required by law in order as part of anti money-laundering, fraud and other criminal activity.
If you want to play at the best books you'd better get used to it.
Hareeba! - Twice I've had someone get one of my CC numbers and charge to it.
A year ago I was burglarized and the thief made online charges using one of my checking account numbers.
I suspect you're never undergone such problems (yet).
I don't know what the OP's situation is (there are no bonuses at MB so it's not a case of bonus abuse), but I know that I'm very protective of my ID.
US facing books are in unregulated environments, so there is more reason to be concerned.
(Americans don't get to play at the best books).
If you read my earlier post, I have accounts at several top books and none of them have asked me to provide that kind of information.
I have made deposits and withdrawals at all of those books as well..
In my opinion, matchbook is out of line here. If they require that information from all of their players, that is their policy and im not arguing that.
They should have clearly notified me of this before letting me deposit, that is my only beef here. Now they are holding my money until I give them my information? I dont think so...
Pinnacle have asked for the same information in the past, not sure why you think they are different. More or less every book will if you use a non-cash method.
Re: Scooter - I've always used 1 electricity bill + cell phone bill or bank statement. The problem I'm having is that in Aus a lot of bills are going electronic now, and in the past books have been reluctant to accept e-bills (kind of understandably, given how easily they can be modified), but I still have enough for now.
Lots of people, including myself have had their CC used fraudulently. But never have I heard of it arising from using it at a bookie's site, but I don't mess with low grade books. For overseas books I always use Moneybookers rather than my CC anyway.
My card was compromised I suspect after use at a restaurant, not a bookmaker's site.
PS. What's the crap on this site when you try to write c red it ca rd and it goes to ******** or just CC ? Does SBR really think the Feds are so dumb as to not understand ?
I'll give you this...if you do this for a living, it would be impractical not to do it your way. This is a hobby for many of us, and we will stick with locals and books that don't demand this data.
I've read all your posts.
The only one of those books I'd regard as 'top' is Pinnacle. It was too long ago to be sure about it but I think I had to provide ID info when I joined. But all my transactions with them have been via Neteller and Moneybookers so perhaps they are exempted due to ID already having been established with them?
Why don't you have an account with Betfair?
BTW, the most I have ever given is a DL with the DOB and dl# crossed out. Always deposited with cash. Whenever the book requested more dox, I referred them to my account setup email where I stated all documentation would be provided once and once only, and the dox I would provide. Saved ALL my emails. Never have I been denied a payout or accused of fraud.
hmmm.... I smell tax avoidance
Nope. How about yourself?
in what regard ?
goodbye sir, and you still owe the OP an apology
I don't believe I do at all.
I've simply attempted to put him straight on what he should expect at any well run book and try to determine why he's not prepared to do what is required to get his money.
Any book requiring certain documents to make Withdrawals should state the specifics upfront.
I believe that is the OP's point, and it's a valid one.
"People should expect to have to provide personal ID in order to Withdraw at well run books" is not an acceptable response imo.
A well run book should state this info upfront, or they are not well run.
did you even look for what they would require ?
"We will require a copy of your passport or driving license and proof of address in order to approve your account for wagering. All information is held securely using SSL protocol."
MB's verification team is incompetent. I was verified when I withdrew. Morons.
Pinnacle doesn't engage in KYC. Don't know why this myth abounds. Bookmaker doesn't either. Most euros don't even do KYC when using a verified payment processor. Just SBR/Hareeba driving the getaway car for a thief book.
Well yeah, but the OP said this was not a new account and that he had already played there; therefore, they must have gotten that information in the past. Why should he have expected that they would want it again? Does it say that they need this information re-sent every X number of years? Based on this language, it seems fair for him to have assumed that (a) since they required this information to approve his account for wagering and (b) since his account had been approved for wagering (and he said he recently won a bet)...that he was not required to further send this information. Think about it.
look: matchbook, and many many other books (i'd say almost all of them) ask documents to prove your id at some point (and sometimes even a 2nd time). the fact you haven't experienced the same with other books means you have either been lucky or you haven't been withdrawing. either way. matchbook's request is not unusual and any complaint fighting this doesn't stand a chance.
almost everybody has either a passport, a drivers license or another id-document of some sort
it's true not everybody has a utility bill (let alone two) in his own name/address, but in my experience books also accept other documents with your adress on it (a bank statement for example).
we can go on and on in this thread whether books have the theoretical right to ask for id-documents, but that isn't going to help solve this issue. if you want your money (and want to play online anywhere at all), you will have to be willing to supply the necessary docs, that's all there's to it. otherwise, don't gamble online, it's just not possible without providing ID.
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