Originally Posted by
noyb
look: matchbook, and many many other books (i'd say almost all of them) ask documents to prove your id at some point (and sometimes even a 2nd time). the fact you haven't experienced the same with other books means you have either been lucky or you haven't been withdrawing. either way. matchbook's request is not unusual and any complaint fighting this doesn't stand a chance.
almost everybody has either a passport, a drivers license or another id-document of some sort
it's true not everybody has a utility bill (let alone two) in his own name/address, but in my experience books also accept other documents with your adress on it (a bank statement for example).
we can go on and on in this thread whether books have the theoretical right to ask for id-documents, but that isn't going to help solve this issue. if you want your money (and want to play online anywhere at all), you will have to be willing to supply the necessary docs, that's all there's to it. otherwise, don't gamble online, it's just not possible without providing ID.