I opened the account in unibet.com last fall. Played mostly live bets. Bonus I was not.
In late January, after the semifinals Australian*Open, my account was closed without explanation. I contacted Customer Support by phone. I have asked that I sent my documents.
Initially, I sent a passport, a copy of the VC card and 3 copies of various pages of my Moneybookers account in the system.
Then they asked the utilities Bill. I sent a bill for water and electricity.
Then I went to the bank and took an extract from my bank account and also send them. also sent printscreen the same statement.And the agreement with the bank also sent them.
All this time (almost 2 months) my account was closed.
Then, when I again called them on the phone told me that I did not pass the test address.
Because in the utility Bill than I send instead of my name (Kermik Mihail) indicates Kermik Nina.
I explained that the owner of the house where I live, is my mom (Kermik Nina) and all the utility bills come in her name.
but they refused to unlock my account.
This is a complete idiocy. In the five years of playing the first time I meet with such a problem. And I did not win they have a lot of money and did not takea bonus.
P.S. Sorry for my English. I used an electronic translator