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she said this conversation is over you must talk to tony the first time. I called again I said you guys already blocked my live chat I can not speak to him and she said well I guess there is nothign I can do...click again. I call back and she said is there anything new you need to tell me I said yeah when am I going to get my check. She said there is nothing more we can do for you. I did eventually get to talk to tony and you say my chat log from him
he even told me i was a piece of shit in the next chat and I was nothing to him. Hell I have paid his employees for years with my losses lol...I have won recently but in the long run I am down like most people. I have no clue how they dont get downgraded I asked sbr to down grade them when I chatted with them. I would rather them get downgraded than me get my money back
They won't get downgraded because they advertise with SBR. You will get paid. Most here already know about Tony's style.
if I was a manager I would go by my rules on the site and be very polite to my customers and not call them names. I would want their money and to keep them around. There business is all about the losing customers why screw them over?
Vivian is just as rude as Tony I just dont get it...I mean there are other sportsbooks to use. There is soem competition for them...it just is so strange
Well...I don't think Tony is going to take advice from any of us on how to run his business.
There are other casino options out there if you want to use them.
thats a shame Fury lol....I have no idea why anyone would want to do business with a man like that. Its like dealing with the devil....have a goodnight
How can we know what the situation was when you are intentionally hiding information from us? From the chat you posted, it seems you were warned in the past about cursing out his employees. You still won't tell us what you said to the CS woman or exactly why you said it.Originally Posted by jbrison
From what I can gather, you are an extreme D-bag and that's why they closed your account. They got tired of your abusive behavior.
I'll take 6 points as well, haha
Re-read that and follow it.
I'll never let a guy like Tony even have a chance to mess with my money. You guys have no self-respect playing at a book like 5dimes
Who knows with this situation.
I've played the same local for near 15 years, never a cross word or dispute that wasn't resolved in five minutes. Not penny stuff.
I've had accounts off shore but wouldn't even consider these guys. SMOKE + FIRE. Who needs the Goddamn hassle. BAD...BAD....BUSINESS.
Turk or Tony would pay a price.....PERIOD.
On the bottom of the first page the OP says he's up on 5 Dimes and that's why Tony is hassling him. Now on this page he says he's down. Hmmm.. crying about a tiny rebate makes me think he's probably telling the truth about being way down.
These are the account notes in the customer comments of our database:
Wanted bonus "just because", was told NO, said was going to another book, verifications dept CLOSED ALL CC options (CSname 09/22/10)
Said "dont care how it works" regarding free plays, asked to cancel them after F words! NO BONUS (CSname 10/9/10)
Account closed, guy keeps having language problems, does not want to follow FP Rule fully aware how all bonuses are applied (CSmanagername 10/27/10)
Reopened acct apologized for F Bombs from yesterday, knows Bonus Rules (CSmanagername 10/28/10)
Asked CC Dept to make a deposit, told him to contact us back within hour for CC Dept to review account, said "**** him, I'll go look for another book” (CSname 11/13/10)
Credit card option made available. (Verificationsname 11/14/10)
Complained about casino fairness+odds, wanted full refund on those grounds, did not provide specific game, closed chat after called me idiot+used several f words. Must talk to Tony (CSmanager 12/15/10)
Asked for tony on Livehelp used a lot of F words (CSname 12/15/10)
Enabled account with zero tolerance for disrespecting the staff, any more issues and he knows he’s shut down for life, customer knows I won’t put up with anything from him, report any issues with this client to me immediately (Tony 12/15/10)
Says rebate is wrong, did not allow me to speak, I tried to tell him that I was going to send the report to rebate casino, hang up after first F word, called again+laughed at our system said we owed $15 because he “is a math major & we are so wrong”, started cursing so I closed his account, in order to reopen has to speak to Tony, email to rebate sent will email him their response (CSmanager 1/8/11)
info: You are now chatting with 'Tony'
[16:40:48] Tony: how can I help you?
[16:41:30] JB: hi my account was closed by a woman manager this morning after a phone conversation with her..I asked her to have my account reviewed after I received a $1 casino rebate for gambling around $500 in the casino which doesnt sound right
[16:41:50] Tony: what game were you playing?
[16:41:59] JB: she would not have it reviewed...she was extremely rude and threw in some cuss words I cussed back and my account was closed
[16:42:07] JB: european roulette
[16:42:17] JB: since you have warned me I have been very polite
[16:42:17] Tony: and what is the rebate percentage on that game?
[16:42:43] JB: $500 is normally around 14 bucks in return absked on spins and amount
[16:42:49] JB: *based
[16:43:00] Tony: so i ask again: what is the rebate percentage on that game?
[16:43:09] JB: it doesnt matter
[16:43:17] JB: i can calculate it down to the dollar almost
[16:43:24] JB: i ahve been doing it so long
[16:43:34] Tony: well, if you think it doesn't matter, then it doesn't matter that your account is still closed
[16:43:40] Tony: as when i take the time to ask a question
[16:43:43] Tony: i expect an answer
[16:43:46] Tony: so i have no need to help you
[16:43:51] Tony: you most probably dealt with CSNAME
[16:43:55] JB: i gambled around 7 grand after 2:00 am and will receive $120 to $130 some dollars
[16:44:03] Tony: so you can ask a customer service manager when she works next
[16:44:05] JB: tomorrow
[16:44:09] Tony: and beg her to open your account
[16:44:13] JB: i expect a check and a phone apology by her
[16:44:15] Tony: as i see no need to help you
[16:44:20] JB: ME APOLOGIZE TO HER
[16:44:26] JB: after she cusses at me on the phone?
[16:44:28] Tony: did she curse at you?
[16:44:29] JB: are you serious
[16:44:33] JB: yes
[16:44:40] JB: there should be a copy of the conversation
[16:44:42] Tony: and what did she say
[16:44:45] JB: recorded I hope
[16:44:52] Tony: so when i hear the call, i can know what i'm looking for
[16:45:07] JB: she hung up 3 times in 5 minutes so it will be 3 conversations
[16:45:18] JB: and for the record I dont want my account reopened
[16:45:20] Tony: and why would she need to hang up 3 times?
[16:45:26] JB: i want the moneys ent to me via check tomorrow
[16:45:31] JB: because she is inmature
[16:45:32] Tony: well thats good, as its clear there is no reason to open it
[16:45:37] Tony: of course she is
[16:45:42] Tony: and checks don't go out on sundays
[16:45:50] Tony: so your demands will not be met
[16:45:50] JB: i want you to send a note to the payouts department so we dont have to talk tomorrow
[16:45:58] JB: then it can go out monday
[16:46:06] JB: i dont care what day it is processed
[16:46:08] Tony: we don't send checks for less than $1000
[16:46:15] Tony: you have $1000 that is going to be in your account?
[16:46:19] JB: yes you do
[16:46:21] JB: =)
[16:46:30] Tony: i'm making a special exception that we don't for you
[16:46:33] Tony: that make you happy?
[16:46:36] JB: oh really?
[16:46:49] JB: you tony thats illigal right?..discrimination
[16:46:50] Tony: yes, as you're "special"
[16:47:00] JB: so is this lady going to call me up and apologize?
[16:47:05] Tony: not a chance of that
[16:47:09] Tony: anything else?
[16:47:10] JB: since i apologized in the past for cussing
[16:47:27] JB: yeah so are you saying at this point you are not allowing me to cash out tomorrow rebate?
[16:47:53] Tony: for now, your account remains closed
[16:47:56] JB: so you are not allowing me access to my money correct tony?
[16:48:00] Tony: if i choose to enable it, then you can do what you want
[16:48:03] JB: thats fine I dont care about that
[16:48:10] JB: i do nto want it enabled
[16:48:18] JB: it can remain closed
[16:48:24] Tony: well, to get your money out, it would need unblocked
[16:48:31] Tony: so we'll just hear the tape
[16:48:35] JB: please answer my question
[16:48:41] Tony: as i'm sure she hung up on you 3 times for not reason
[16:48:48] Tony: i could care less about you or your questions
[16:48:57] Tony: after i hear the tape, i'll make my decision
[16:49:02] JB: are you not allowing me access to my money?
[16:49:14] JB: yes or no
[16:49:22] Tony: account is blocked, so there is no money
[16:49:30] Tony: as i said, after i hear the tape, i'll make my decision
[16:49:32] JB: there will eb an account balance tomorrow
[16:49:44] JB: I think you realize that
[16:49:48] Tony: if i have to say it a 3rd time, then i won't listen to any tape, and i'll completely delete your account, is that clear?
[16:50:25] JB: completely delete my account then..i have credit card statement to prove I ahd an account with you guys and it is illigal to withhold money from me that is entitled to me
[16:50:30] JB: i have read all the rules
[16:50:46] JB: I was a customer at the time when I was playing roulette
[16:50:53] Tony: and you can read, then now i'm really impressed
[16:50:54] JB: therefore I am entitled to it per your rules
[16:51:13] JB: obviously you cant because your threatening me like a little kid
[16:51:34] JB: you cant withhold that money from me and I think you know that
[16:51:49] JB: im not gonna beg to have my account reopened after being treated like shit
[16:51:57] JB: I have no reason to apologize or I would
[16:52:20] JB: it was a simple request to her and she doesnt know how to handle customers
[16:52:23] JB: and doesnt listen
[16:53:43] JB: you can do what u want Ill leave you be your time is very valueable
[16:54:13] Tony: you dropped an F-bomb on a member of my staff
[16:54:16] Tony: and now you want my help
[16:54:24] Tony: ahh, big big man
[16:54:28] JB: after the way she talked to me
[16:54:29] Tony: f-bombing a woman
[16:54:33] JB: you better believe it
[16:54:43] JB: talking to a customer like that
[16:54:49] Tony: how about this one, "get the **** off my chat little man"
[16:54:49] JB: who does she think she is?
[16:54:55] Tony: as i could care less what you think or do
[16:54:57] JB: how about this
[16:55:00] Tony: you can ramble all you want now
[16:55:04] Tony: as i'm done with you
[16:55:05] JB: if you dont get my money to me im sueing you
[16:55:11] JB: you can count on it
[16:55:14] Tony: there will be no further responses
[16:55:31] JB: this chat is copied have a good day
[16:57:01] JB: you have the right to close my account but not keep my money when it is entitled to me by the rules
[17:15:26] JB: id liek to speak with *CSmanager* via live chat
[17:16:54] JB: id liek to apologize to her just for using the f word
[17:20:15] JB: alright guess I wont
[17:20:34] JB: ill expect my check in the mail in the next 5-7 business days
info: Please wait for a site operator to respond.
[17:21:28] info: You are now chatting with 'CSrep'
[17:21:29] CSrep: Hello. How may I assist you today?
[17:21:33] JB: hi my account isnt letting me log in
[17:21:37] CSrep: Can you please confirm your account number and password?
[17:21:48] JB: account number / password
[17:21:56] JB: also is *CSmanager* in?
[17:22:28] CSrep: no sir, she is not in
[17:22:36] JB: of course
[17:22:37] JB: lol
[17:22:52] JB: why cant i log into my account?
[17:24:29] JB: it keeps saying login failed
[17:24:33] CSrep: you were explained already, and *CSmanager* is not in
[17:24:41] CSrep: your account is closed
[17:24:42] JB: explained what?
[17:24:48] JB: it should still log in though
[17:24:52] JB: even though it is closed
[17:25:12] JB: how will i withdrawl my $130 i will have in it tomorrow?
[17:26:34] CSrep: The general manager gave you an answer, on something he has to check for you, your account remains closed for now
[17:27:11] JB: yes i know its closed im asking why it is not letting me log in though
[17:27:16] JB: i know my account is suspended
[17:27:38] CSrep: its the same thing, you cannot get in
[17:27:50] JB: Im getting ready to write a nesgative review for sbr over you guys withholding my money
[17:27:58] JB: that is not true i logged in all day
[17:28:01] JB: it just happened
[17:28:09] JB: if its closed you can log in just not wager
[17:28:31] CSrep: sir no access untill the situation is resolved
[17:28:46] JB: tony is never there id like to know what is going on
[17:29:01] JB: it will be impossible to egt ahold of him when Im ready to withdrawl this money
[17:30:10] JB: or a call or email would be nice
[17:32:31] JB: is an email too much to ask for?
[17:33:28] CSrep: it is sir, and they discussed everything with you already
[17:33:41] JB: actually no this was not discussed with me
[17:33:47] JB: i had no idea why i couldnt log in
[17:33:56] CSrep: well, you already talked to tony
[17:34:03] JB: how am I going to know what is going on if no one contacts me?
[17:34:11] JB: not about this situation i havent
[17:34:43] JB: we only discussed my conversation with *CSmanager*
[17:34:49] CSrep: you started cursing and was told to speak to tony, which you did
[17:34:55] CSrep: so there is nothing that I can do for you
[17:35:20] JB: so what am I supposed to do
[17:35:22] JB: i am confused
[17:35:33] JB: how will I know his decision if Im not told anything
[17:35:36] JB: im not a psychic
[17:36:03] CSrep: you had to speak to him, which you had the chance to, and you blew it off, so it has to be to contact him when he is available again
[17:36:07] JB: all I know is i have like $130 bucks in my account tomorrow that needs withdraled that is my money
[17:36:13] CSrep: sorry sir, and there is nothing else that I can do for you
[17:36:27] JB: im not apologizing to anyone after the way iw as treated
[17:36:37] JB: u guys saying your going to keep my money from me?
[17:36:39] CSrep: cant do anything for you
[17:36:50] JB: so your stealing from me correct? lol
[17:36:56] JB: id like to speak to tony please
[17:37:38] JB: id liek to apologize to him and your staff
[17:38:07] CSrep: Just a moment please
[17:40:10] JB: seahawks are tough at home
[17:40:14] JB: i think they win this
[17:44:22] JB: are you there?
[17:44:44] CSrep: there is no response by him
[17:44:52] JB: okay ill wait
[17:45:17] JB: i cant even get ahold of him to apologize lol
[17:45:58] CSrep: Im going to make the transfer
[17:46:05] info: Please wait while I transfer the chat to 'Tony'.
[17:50:48] info: You are now chatting with 'Tony'
[17:50:55] JB: Ive been sitting here thinking...I would like to apologize to you and your staff for being disrespectful. Whatever u choose to do with my account I understand. I will also call and speak to *CSmanager* tomorrow and apologize for the use of the F word. I expect no apology in return
[17:51:11] Tony: good plan
[17:51:30] JB: i am sincere on my apology
[17:51:52] Tony: cats have a number of lives, you're just about out of yours
[17:51:53] Tony: if not already
[17:52:00] Tony: your fate is in *CSmanager*'s hands 100%
[17:52:14] Tony: if i was her, i'd never let you play here again
[17:52:21] Tony: but it is her decision
[17:52:42] JB: ill apologize to her for use of the f word
[17:52:52] JB: she can do what she wants
[17:53:12] JB: its hard to apologize considering she isnt there I take it?
[17:53:33] JB: but she told me she closed my account and only you could reopen it?
[17:54:03] JB: she said "id have to talk to tony"
[17:54:20] Tony: well, my call is closed
[17:54:26] Tony: and i'm putting it on her to open it
[17:54:34] Tony: so it better be one hell of an apology
[17:54:48] JB: it was my understanding that she can not open them
[17:54:51] JB: only you can
[17:55:05] Tony: did you read what i just said
[17:55:11] JB: yes i did
[17:55:12] Tony: as i'm the boss of bosses around here
[17:55:19] Tony: so you read it again, and that is how it is
[17:55:40] JB: i am very confused she said only u could reopen it
[17:55:45] JB: and your answer is no
[17:55:57] JB: so even if she says yes the answer is no
[17:55:58] Tony: then you have your answer
[17:56:12] JB: because your the boss of all bosses u just said
[17:56:14] Tony: if she says yes, then i'll think about it
[17:56:28] Tony: if she says no, then the answer is 100% no
[17:56:38] Tony: as you know i don't tolerate the disrespecting of people
[17:56:45] JB: why is it not letting me even log into my account now I dont understand?
[17:56:47] Tony: and you've crossed the line far too many times
[17:56:56] Tony: as of now, you have no account
[17:57:08] JB: how will my rebate go into it? lol
[17:57:15] Tony: i have a halftime to do, think up a good apology
[17:57:17] Tony: good day to you
[17:57:24] JB: if *CSmanager*an says yes tomorrow
[17:57:43] JB: how will i get my cash rebate at 2:00 am tonight
[17:57:57] JB: i am confused..if i have no account to be calculated
[17:58:23] JB: what is *CSmanager*s extension
[18:07:51] JB: alright im going to contact sbr about you closing my account and not allowing me access to my funds tomorrow to withdrawl...have a good day sir
[18:09:26] JB: i will not be contactibg *CSmanager* to apologize now...bye
[18:09:46] JB: im getting a lawyer
[18:09:47] JB: bye
Final Act:
A *********** for the amount of his rebate will be mailed to him Monday with no fees. There is only so much I'll take from a client. This cat has used all 9 lives .
PS. Please note he altered his chat text to include me slurring him and wishing death on him. That did not occur. If it is really needed, we will provide SBR staff with access to the LivePerson 3rd party chat logs to confirm this statement was added by JB.
Last edited by 5Dimes; 01-10-11 at 01:09 AM. Reason: old password and account number was displayed
Sounds like when he called for his rebate, he was already on monkey tilt from having zeroed his account on roulette. He probably figured he would play a little roulette, and wound up losing it all. By the time he was down to zero, he must have been on extreme tilt. So then tough guy got tough over the phone with a female CS rep.
16:47:10] JB: since i apologized in the past for cussing
These quotes are what stood out to me from the OP. This guy being abusive over chat/the phone is obviously a pattern.
[17:15:26] JB: id liek to speak with *CSmanager* via live chat
[17:16:54] JB: id liek to apologize to her just for using the f word
This guy is really pathetic.
And his changing the chat log was really low.
Besides being a d-bag and a liar, he's obviously a degenerate gambler as well. Closing his account is actually doing him a favor, although I'm sure he'll find somewhere else to blow his money.
Tony sucsk but w/e. He basically tried to get me to beg to get paid. I told him no which usually means account closed find another book.
Seriously 90% of books make you beg to get paid, dick you around to get paid. playing offshore is like being bent over...shouldn't do it...
Edit
Tony doesn't like, and Tony doesn't take any shit from anyone..especially degenerate ******* gamblers. I think 99% of SBR knows this by now.
That whole edit the logs to wish death was hilarious though.
Last edited by purecarnagge; 01-10-11 at 01:09 AM.
Alot of haters when you are on top.... how many guys have embellished the truth about Tony?
Last edited by rake922; 01-10-11 at 01:14 AM. Reason: cuz I wanted to
And your solution is?
This is what I've unfortunately have been encountering. It's my money. I won straight up. Why such a hassle to get a payout. I personally haven't had this problem at 5dimes but other highly rated sbr books have given me the run around on payouts which is why I make my large wagers with a local now. This game is complicated enough. Why should we get stressed out trying to get paid?
i dont care being cursed at or throw any sort of words at me as long as im making money from you, words cant hurt me. True is 5dimes is doing you a favor for closing your account, save your money pal.
Everything in that post should be reversed to show the perspective vice versa, then it will be complete. I edited it for clarification. It goes both ways.
Done.
5Dimes is a fantastic book.
[17:55:12] Tony: as i'm the boss of bosses around here
Capo di tutti capi
http://en.wikipedia.org/wiki/Capo_di_tutti_capi
As soon as I read the edited part, I was like "Did Tony turn into a teen-age or early-twenties MTV kid all of a sudden? This doesn't even sound like him!"
Last edited by MadTiger; 01-10-11 at 06:10 AM.
Its funny we never heard anything else from OP once the logs from 5D were posted by Tony.
MrExacta -`
Look like we learned a little bit on JBrison's personality He probably is always like this with customer service reps at all types of establishments. So he thinks the "Customer is always right" bullshit will always work. Good for 5dimes keeping notes on his bad attitude. And then he lies to all of us and adds lines to the chat. He deserves to get slowpaid.
Classic chat log. Gotta love Tony!
thanks for the good fun to read the thread, and another proof that 5dimes rocks here
5Dimes' Reduced Juice is great!
5Dimes' Customer service is horrible.
Err, you know every rose has its torn, lol.
Use 5Dimes 'til they limit your Reduced Juice to 50$. Then switch to A+ books.
That "customer is always right" shit is a principle, not a law. It is so misunderstood, by businesspeople and customers/clients alike. What it really means is "within the parameters of my company's values, my personal values, the regulatory laws, and sound business practices of my industry, I will try my best to accommodate your request." Or something like that.
What's funny is the fact that I get on Tony's case for being unprofessional, mean, disrespectful, etc. to people, but by the logs, it shows he is FAR MORE patient than I am. I'll admit it. Ten times as much. That guy had 9 lives, as Tony said, and he used them up. I prefer one-and-done or three strikes, myself. Tony gave him umpteen chances to stop acting up.
Last edited by MadTiger; 01-10-11 at 04:57 AM.
I think it should be a mandatory thing that if someone airs out Tony for chewing their ass, that he post the account notes and chat log of the person. The full logs and notes are actually funny and sad.
ha yeah this is true!
OP is a douche, he swore on his "kid's life" that everything he quoted was true.
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