[jbrison]

Update edited by SBR Lou: Full resolution and conclusion here.

5Dimes response- "A *********** for the amount of his rebate will be mailed to him Monday with no fees. There is only so much I'll take from a client. This cat has used all 9 lives. PS. Please note he altered his chat text to include me slurring him and wishing death on him. That did not occur. If it is really needed, we will provide SBR staff with access to the LivePerson 3rd party chat logs to confirm this statement was added by JB."

________________________________________ ________________________________________ __________

I have contacted sbr about my issue and they have not responded or helped either to get my money back so I thought Id share it with anyone who was using the site. I called them to complain about a casino rebate I didnt get which was around $130. They closed my account and deleted the money from my account after arguing with them. This was a conversation I copied and pasted with me and the general manager. I have another conversation from me where I am told I mean nothing to him and he hopes I die. Keep in mind I have done nothing wrong and was an awesome customer to them.

Please wait for a site operator to respond.
You are now chatting with 'Fabian'
Fabian: Hello. How may I assist you today?
jared brison: id like to speak to tony now please
Fabian: alright
Fabian: Just a moment please
Fabian: i will check if he is available
Fabian: I will transfer you to my General Manager.
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
Tony: how can I help you?
jared brison: hi my account was closed by a woman manager this morning after a phone conversation with her..I asked her to have my account reviewed after I received a $1 casino rebate for gambling around $500 in the casino which doesnt sound right
Tony: what game were you playing?
jared brison: she would not have it reviewed...she was extremely rude and threw in some cuss words I cussed back and my account was closed
jared brison: european roulette
jared brison: since you have warned me I have been very polite
Tony: and what is the rebate percentage on that game?
jared br ison: $500 is normally around 14 bucks in return absked on spins and amount
jared brison: *based
Tony: so i ask again: what is the rebate percentage on that game?
jared brison: it doesnt matter
jared brison: i can calculate it down to the dollar almost
jared brison: i have been doing it so long
Tony: well, if you think it doesn't matter, then it doesn't matter that your account is still closed
Tony: as when i take the time to ask a question
Tony: i expect an answer
Tony: so i have no need to help you
Tony: you most probably dealt with viv
Tony: vivi
jared brison: i gambled around 7 grand after 2:00 am and will receive $120 to $130 some dollars tomorrow
Tony: so you can ask a customer service manager when she works next
jared brison: tomorrow
Tony: and beg her to open your account
jared brison: i expect a check and a phone apology by her
Tony: as i see no need to help you
jared brison: ME APOLOGIZE TO HER
jared brison: after she cusses at me on the phone?
jared brison: are you serious
Tony: did she curse at you?
jared brison: yes
jared brison: there should be a copy of the conversation
Tony: and what did she say
jared brison: recorded I hope
Tony: so when i hear the call, i can know what i'm looking for
jared brison: she hung up 3 times in 5 minutes so it will be 3 conversations
jared brison: and for the record I dont want my account reopened
Tony: and why would she need to hang up 3 times?
jared brison: i want the money sent to me via check tomorrow
jared brison: because she is inmature
Tony: well thats good, as its clear there is no reason to open it
Tony: of course she is
Tony: and checks don't go out on sundays
jared brison: i want you to send a note to the payouts department so we dont have to talk tomorrow
Tony: so your demand s will not be met
jared brison: then it can go out monday
jared brison: i dont care what day it is processed
Tony: we don't send checks for less than $1000
Tony: you have $1000 that is going to be in your account?
jared brison: yes you do
jared brison: =)
Tony: i'm making a special exception that we don't for you
Tony: that make you happy?
jared brison: oh really?
jared brison: you tony thats illigal right?..discrimination
Tony: yes, as you're "special"
jared brison: so is this lady going to call me up and apologize?
Tony: not a chance of that
jared brison: since i apologized in the past for cussing
Tony: anything else?
jared brison: yeah so are you saying at this point you are not allowing me to cash out tomorrow rebate?
Tony: for now, your account remains closed
jared brison: so you are not allowing me access to my money correct tony?
Tony: if i choose to enab le it, then you can do what you want
jared brison: thats fine I dont care about that
jared brison: i do not want it enabled
jared brison: it can remain closed
Tony: well, to get your money out, it would need unblocked
Tony: so we'll just hear the tape
jared brison: please answer my question
Tony: as i'm sure she hung up on you 3 times for not reason
Tony: i could care less about you or your questions
Tony: after i hear the tape, i'll make my decision
jared brison: are you not allowing me access to my money?
jared brison: yes or no
Tony: account is blocked, so there is no money
Tony: as i said, after i hear the tape, i'll make my decision
jared brison: there will eb an account balance tomorrow
jared brison: I think you realize that
Tony: if i have to say it a 3rd time, then i won't listen to any tape, and i'll completely delete your account, is that clear?
jared brison: compl etely delete my account then..i have credit card statement to prove I ahd an account with you guys and it is illigal to withhold money from me that is entitled to me
jared brison: i have read all the rules
jared brison: I was a customer at the time when I was playing roulette
jared brison: therefore I am entitled to it per your rules
Tony: and you can read, then now i'm really impressed
jared brison: obviously you cant because your threatening me like a little kid
jared brison: you cant withhold that money from me and I think you know that
jared brison: im not gonna beg to have my account reopened after being treated like shit
jared brison: I have no reason to apologize or I would
jared brison: it was a simple request to her and she doesnt know how to handle customers
jared brison: and doesnt listen
jared brison: you can do what u want Ill leave you be your time is very valueable
Tony: you dropped an F-b omb on a member of my staff
Tony: and now you want my help
Tony: ahh, big big man
jared brison: after the way she talked to me
Tony: f-bombing a woman
jared brison: you better believe it
jared brison: talking to a customer like that
jared brison: who does she think she is?
Tony: how about this one, "get the **** off my chat little man"
Tony: as i could care less what you think or do
jared brison: how about this
Tony: you can ramble all you want now
jared brison: if you dont get my money to me im sueing you
Tony: as i'm done with you
jared brison: you can count on it
Tony: there will be no further responses
Tony: your a little fa\*\*ot and you should go die now

[Extra Innings]

I would call 5 dimes immediately and have them delete your acct as you revealed your username and password in the chat which in turn identifies where you live, your name, etc

I would also have SBR delete this thread.

[urge2kill]

I bet Tony is meeting with his lawyers right now preparing to defend against your lawsuit.

[Dirty Sanchez]

Here we go again...a one hit wonder starting stuff

[Extra Innings]

I bet Tony is meeting with his lawyers right now preparing to defend against your lawsuit.

I would be more concerned about him revealing his acct and password. If gambling was illegal in this US ... this would be a slam-dunk case

[Extra Innings]

Here we go again...a one hit wonder starting stuff

It's legit but a bad way of going about it

[MadTiger]

Tony, I will give you free business consulting. One hour. Topic: customer service.

Wow.

Tony: you dropped an F-b omb on a member of my staff
Tony: and now you want my help

Hypocrite. You do worse to some customers. Have some INTEGRITY AND PRIDE in your work.

[sportsfanatic]

Here we go again...a one hit wonder starting stuff

yup

[Extra Innings]

Tony, I will give you free business consulting. One hour. Topic: customer service.

Wow.

Tony: you dropped an F-b omb on a member of my staff
Tony: and now you want my help

Hypocrite. You do worse to some customers. Have some INTEGRITY AND PRIDE in your work.

You have to sometimes play hard ball with these customers. This isn't a fukcin' Walmart.

[Dirty Sanchez]

"Keep in mind I have done nothing wrong and was an awesome customer"....and a horses azz as well

[MadTiger]

Tony: there will be no further responses
Tony: your a little fa\*\*ot and you should go die now

I thought this part was added later by the OP, as it was unthinkable that a person working as a professional would type this.

[SportsMushroom]

how is this guy still in business? i hope 5 dimes goes bankrupt

[MadTiger]

You have to sometimes play hard ball with these customers. This isn't a fukcin' Walmart.

I say NO. My credentials are a master's degree, Fortune 50 internships, government work, work for a sports commissioner, etc.

His credentials are several years of being a jerk.

Let's not turn this into an argument between me and you, as usually happens between people who disagree.

[Dirty Sanchez]

Tony: there will be no further responses
Tony: your a little fa\*\*ot and you should go die now

I thought this part was added later by the OP, as it was unthinkable that a person working as a professional would type this.

Business or not...I liken it to poking a bear with a stick...you can do it so many times before the bear decides to rip your fukkin head off. So many shysters out there, if I was Tony I would probably jab a few people as well the way they go off.

[fury]

Oh Tony

[MadTiger]

There are other ways. Just ENFORCE your policies. If it is a policy that you will remain civil during chat/phone/e-mail, then if someone starts up, end the call. Been there, done that. It's not that hard.

(While it can be FUN to act tough, vent, insult, etc., it is not professional, and could destroy your business slowly but surely).

[WvGambler]

nevermind

[Extra Innings]

I say NO. My credentials are a master's degree, Fortune 50 internships, government work, work for a sports commissioner, etc.

His credentials are several years of being a jerk.

Let's not turn this into an argument between me and you, as usually happens between people who disagree.

What's your point? My credentials are a Bachelor's degrees in Business Admin and Human Resource Management from a top 10 business school, a Master's Degree in Counseling Psychology, a Masters degree in Industrial Psychology and a PhD in Clinical Psychology.

Degrees mean nothing, especially when it comes to dealing with degenerate gamblers.

[MadTiger]

What's your point? My credentials are a Bachelor's degrees in Business Admin and Human Resource Management from a top 10 business school, a Master's Degree in Counseling Psychology, a Masters degree in Industrial Psychology and a PhD in Clinical Psychology. Degrees mean nothing.

So as a Human Resource person and a psychologist, you approve of Tony's behavior, per your previous comment?

Hahaha. Don't disrespect your schools or your professors by doing that!

[Extra Innings]

Tony: there will be no further responses
Tony: your a little fa\*\*ot and you should go die now

I thought this part was added later by the OP, as it was unthinkable that a person working as a professional would type this.

This was undoubtedly added by the original poster to "make" his case. I would bet on it.

[Extra Innings]

So as a Human Resourse person and a psychologist, you approve of Tony's behavior, per your previous comment?

Hahaha. Don't disrespect your schools or your professors by doing that!

I wouldn't let my staff get beat down like that. Tony holds all the cards and this "customer" is trying to be a tough guy.

[jbrison]

you guys can say what u want and call me a liar but every said in that conversation was the truth nothing was added...I just wanted people to know how they treat their customers

[mvp123]

who in their right mind would spend 7 k in an internet casino on roulette

[Dirty Sanchez]

"f you dont get my money to me im sueing you"... Let me know how that works out for you

[MadTiger]

you guys can say what u want and call me a liar but every said in that conversation was the truth nothing was added...I just wanted people to know how they treat their customers

We already know about Tony Tone.

But that last line was over the top even for him. Not that it can't be him, but it just seems "off." Your point was made half-way through. The end wasn't necessary, true or not: we got the point. haha!

[Extra Innings]

Bookmaking (in it's current form) is akin to a drug deal transaction. The fact that you pulled the lawyer card is laughable... Where would you sue him? I am not a lawyer but basically what we do here is illegal. No, we are not going to get busted for it but any outfall from it (lost funds, confiscated balances or being cursed at) is completely unenforceable.

FROM A MBA BUSINESS PERSPECTIVE: Online sportsbooks users want to be PAID and have BETTING AND FUNDING OPTIONS....that's about it. 5dimes gives good customer service when you act, well, like a customer. They get angled everyday from people who degenerate gamblers (akin to alcoholics and drug addicts), severe personality flaws which for the sake of business, need to be treated accordingly.

[QuantumLeap]

5dimes is notorious for having horrible customer service and has been well documented not only on this site but others. I'm not sure Tony's comments are true but they are certainly not out of character for him.

5dimes has great prop bets and some of the best lines for soccer. If you're not interested in these I don't see why anyone would bet there.

[MadTiger]

Bookmaking (in it's current form) is akin to a drug deal transaction. The fact that you pulled the lawyer card is laughable... Where would you sue him? I am not a lawyer but basically what we do here is illegal. No, we are not going to get busted for it but any outfall from it (lost funds, confiscated balances or being cursed at) is completely unenforceable. FROM A MBA BUSINESS PERSPECTIVE: Online sportsbooks users want to be PAID and have BETTING AND FUNDING OPTIONS....that's about it. 5dimes gives good customer service when you act, well, like a customer. They get angled everyday from people who degenerate gamblers (akin to alcoholics and drug addicts), severe personality flaws which for the sake of business, need to be treated accordingly.

But you don't have the MBA, I do!

Seriously, you are obviously intelligent, but they need to watch how they interact with people, and keep these unpleasant instances short and sweet, and remain CONSISTENT in their treatment of problems. This medieval lord shit doesn't help 5 Dimes. Think of how many people will view this thread, and decide NOT to deposit, or re-deposit with them.

[jbrison]

I gamble to make extra money to pay my bills as I am a full time college student and a single dad taking care of my son because his Mom didnt want him when he was born. And I swear on his life every statement in that chat was the truth. Whether soem of you are paid to get on here to stick up for these sportsbooks so be it. But I know there is some people that believe I wouldnt waste my time on here and lie because Im just mad. The fact is they closed my account now and took $130 they should have gave me in a casino rebate. No one is going to help me but myself. Of course I dont have the money to sue them but I dont like people that steal and change their rules.

[urge2kill]

It only costs $30 or so to file suit in small claims court.

[Dirty Sanchez]

I gamble to make extra money to pay my bills as I am a full time college student and a single dad taking care of my son because his Mom didnt want him when he was born. And I swear on his life every statement in that chat was the truth. Whether soem of you are paid to get on here to stick up for these sportsbooks so be it. But I know there is some people that believe I wouldnt waste my time on here and lie because Im just mad. The fact is they closed my account now and took $130 they should have gave me in a casino rebate. No one is going to help me but myself. Of course I dont have the money to sue them but I dont like people that steal and change their rules.

Your story doesn't add up...so you're a college student gambling to make extra money...and you "gambled around 7 grand after 2:00 am" Sorry I call bullshit

[katstale]

I want to thank OP for the addition of the chat quotes as we don't want any 5 dimes threads without Tony quotes. I think that closer is a new one for tony. I like to see that he is changing up his game and not being totally predictable with his pithy one liners. This should be moved to the tony archives.it is worthy.

[jbrison]

well dirty sanchez i call you an idiot then

[Dirty Sanchez]

well dirty sanchez i call you an idiot then

When then so be it.....but if I was trying to make it through college and take care of a child....I wouldn't be using my time throwing thousands in an on-line casino playing roulette....and I'm the idiot...yeah o.k.

[jbrison]

i take care of my kid very well thanks you ******* dumbass. As far as my casino play goes dont worry about what I do with my money. Im ahead all time with them thats probably why Tony closed my account. I got on here to show everyone what a horrible customer service sportsbook and scam they are