Originally Posted by
Jazzette_Employe
Hi Guys,
I am an employee of the customer service department for Sportsbook and all sister sites. I thought perhaps it might be useful for you guys to get the latest news regarding withdrawals from an employee to prevent misinformation surfacing.
As you all well know in Sept '06 the House of Representatives and Senate passed legislation that would make transactions from banks or similar institutions to online gambling sites illegal. This differs from a previous bill passed only by the House that expanded the scope of the Wire Act. The passed bill only addresses banking issues. The act was signed into law on October 13, 2006 by President George W. Bush, and there is a provision for a 270-day period to develop enforcement measures.
This has quite clearly resulted in online gaming organizations taking something of a hit in relation to financial transactions to and from us. Over time a number of financial organizations have pulled out of the US Business and with the loss of *******, NETeller and ACH along with Debit1 we worked hard to provide alternative payment options such as wire.
Recently our withdrawal processor have pulled out of the US Market and we were forced to search for an alternative processor. This is clearly not an easy search. We take pride in having optimal security of all financial transactions on site and when trusting an organization with such values of funds a lot of background work is required. Our search was long endured, however, we found a safe and extremely secure new processor, which has been working quite well for us.
Within the last month, however, we have lost wire as a withdrawal method, and with already increased stress on our check processors based on the changeover between withdrawal processors this has resulted in delays in processing withdrawals. This is a very frustrating situation to all involved as while we would like to have your funds delivered within 5 business days of your request, as per usual, our payment processors are restricted in the number of withdrawals which may be sent at any given time.
I can tell you, however, that the backlog is shifting. We are working now to overcome these delays and provide you with what we are known for; Speedy withdrawals! Whereas there had been problems in withdrawals taking up to a month for receipt from the date of request, this has so far been cut to approximately 10 business days for the processing of your withdrawals.
The bottom line is: Your funds are 100% safe with us and you will receive them!
Once again, to all those affected, we extend our most sincere apologies for any inconvenience caused by these recent issues and thank you for your continued patience and loyalty.
Best regards,
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