1. #4691
    jpot34
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    Quote Originally Posted by BatemanPatrickl View Post
    I am waiting still. No e-mail. Congrats and enjoy your winnings.
    Thanks Bate! Hopefully your luck will change.

  2. #4692
    cards825
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    for Jazette employee

    I have 9 pending withdrawals (I just got email saying 1 was processed) and I still have some from May 18,19,20. The other 6 are from June so not to worried about that yet. I have not received anything on those and they tell me they are in Que.

  3. #4693
    al5
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    Jazette Employee,

    I made 2 withdrawals from Sportsbook.com and 1 from sports.com on June 5th. I haven't received anything yet, how close are you guys to the June 5th check withdrawals?

  4. #4694
    ShamsWoof10
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    Quote Originally Posted by cards825 View Post
    I have 9 pending withdrawals (I just got email saying 1 was processed) and I still have some from May 18,19,20. The other 6 are from June so not to worried about that yet. I have not received anything on those and they tell me they are in Que.
    FOR SOME REASON I APPRECIATE THIS POST... BEEN WAITING AND ADDRESSED IT QUITE WELL.... I HOPE IT WORKS OUT FOR YOU SOON.... I WILL REPORT WHEN MINE COME IN BUT I WOULD ACTUALLY FEEL BAD IF I GOT PAID BEFORE YOU... GL DUDE....

  5. #4695
    GreggieB
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    [QUOTE=Jazzette_Employe;292586]1. the fact stands that we are sending several hundred withdrawals per week


    My CS rep from sports.com (a Jazzette company) said the processor was doing 75 withdrawals per day. That would equal out to the "several hundred per week" Too bad that there approx. 1100-1200 withdrawals PER DAY! That equates to a huge wait delay. Those that get theirs on time are simply lucky. The cue is worthless (know fact since some have gotten checks months ahead of others). Jazette is picking and choosing (maybe on customer volume, money left in account) who to send checks out to. FYI.

  6. #4696
    cards825
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    Quote Originally Posted by ShamsWoof10 View Post
    FOR SOME REASON I APPRECIATE THIS POST... BEEN WAITING AND ADDRESSED IT QUITE WELL.... I HOPE IT WORKS OUT FOR YOU SOON.... I WILL REPORT WHEN MINE COME IN BUT I WOULD ACTUALLY FEEL BAD IF I GOT PAID BEFORE YOU... GL DUDE....
    I appreciate that. Thanks

  7. #4697
    pashka
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    Jazette Employee,
    What withdrawal methods will be available for international users in the end of July?

  8. #4698
    RickDawg05
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    J-Pot I live in the same area as you...hopefully I will have the same success

  9. #4699
    srhspaded
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    i think he has hit the road...i doubt we will ever hear from him again!

  10. #4700
    jpot34
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    Quote Originally Posted by RickDawg05 View Post
    J-Pot I live in the same area as you...hopefully I will have the same success
    Rick, what town in Illinois? I'm near Pittsfield.

  11. #4701
    RickDawg05
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    Champaign-Urbana

  12. #4702
    PUCKU
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    Quote Originally Posted by Mark Shark View Post
    I know I have read every page and entry on this thread. How many others here have done the same?

    sad but true..

    i have too.

  13. #4703
    Jazzette_Employe
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    Quote Originally Posted by cards825 View Post
    I have 9 pending withdrawals (I just got email saying 1 was processed) and I still have some from May 18,19,20. The other 6 are from June so not to worried about that yet. I have not received anything on those and they tell me they are in Que.
    Could you please send an email addressed to me to pitboss@sportsbook.com. I may be able to assist you with this problem.

    I can't promise anything though.
    Last edited by Jazzette_Employe; 06-30-07 at 04:10 PM.

  14. #4704
    Jazzette_Employe
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    Quote Originally Posted by al5 View Post
    Jazette Employee,

    I made 2 withdrawals from Sportsbook.com and 1 from sports.com on June 5th. I haven't received anything yet, how close are you guys to the June 5th check withdrawals?

    Again I cannot confirm anything as the queue is not simply dependent on the date of request but I would assume that will be processed by the end of the coming business week. At the very least we should have an update for you by this time.

  15. #4705
    Jazzette_Employe
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    Quote Originally Posted by pashka View Post
    Jazette Employee,
    What withdrawal methods will be available for international users in the end of July?
    Withdrawals via regular mail are scheduled to be reinstated in July. We are researching other methods of withdrawal at the moment though I cannot reveal that information at this time.

  16. #4706
    Jazzette_Employe
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    Quote Originally Posted by srhspaded View Post
    i think he has hit the road...i doubt we will ever hear from him again!
    No, no. Just taking a break. Feel free anyone with a direct question to private message me as I can't promise I'll have time to check this thread very regularly.

  17. #4707
    wack
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    Quote Originally Posted by Jazzette_Employe View Post
    Hi Guys,

    I am an employee of the customer service department for Sportsbook and all sister sites. I thought perhaps it might be useful for you guys to get the latest news regarding withdrawals from an employee to prevent misinformation surfacing.

    As you all well know in Sept '06 the House of Representatives and Senate passed legislation that would make transactions from banks or similar institutions to online gambling sites illegal. This differs from a previous bill passed only by the House that expanded the scope of the Wire Act. The passed bill only addresses banking issues. The act was signed into law on October 13, 2006 by President George W. Bush, and there is a provision for a 270-day period to develop enforcement measures.

    This has quite clearly resulted in online gaming organizations taking something of a hit in relation to financial transactions to and from us. Over time a number of financial organizations have pulled out of the US Business and with the loss of *******, NETeller and ACH along with Debit1 we worked hard to provide alternative payment options such as wire.

    Recently our withdrawal processor have pulled out of the US Market and we were forced to search for an alternative processor. This is clearly not an easy search. We take pride in having optimal security of all financial transactions on site and when trusting an organization with such values of funds a lot of background work is required. Our search was long endured, however, we found a safe and extremely secure new processor, which has been working quite well for us.

    Within the last month, however, we have lost wire as a withdrawal method, and with already increased stress on our check processors based on the changeover between withdrawal processors this has resulted in delays in processing withdrawals. This is a very frustrating situation to all involved as while we would like to have your funds delivered within 5 business days of your request, as per usual, our payment processors are restricted in the number of withdrawals which may be sent at any given time.

    I can tell you, however, that the backlog is shifting. We are working now to overcome these delays and provide you with what we are known for; Speedy withdrawals! Whereas there had been problems in withdrawals taking up to a month for receipt from the date of request, this has so far been cut to approximately 10 business days for the processing of your withdrawals.

    The bottom line is: Your funds are 100% safe with us and you will receive them!

    Once again, to all those affected, we extend our most sincere apologies for any inconvenience caused by these recent issues and thank you for your continued patience and loyalty.

    Best regards,
    X
    So how come there are NO withdrawal methods available to NON-US customers, even though other books are (legally) managing through Neteller and other methods? What do you have to say to someone who is owed over $28k and been told "sorry, there's no way for you to get the money. bye"?

  18. #4708
    Jazzette_Employe
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    Quote Originally Posted by wack View Post
    So how come there are NO withdrawal methods available to NON-US customers, even though other books are (legally) managing through Neteller and other methods? What do you have to say to someone who is owed over $28k and been told "sorry, there's no way for you to get the money. bye"?
    Rest assured that your frustration is understood regarding this issue. Your funds are, however, 100% safe within your gaming account. The restrictions in place regarding our check processors means that these may not be sent outside of the US right now. This is quite unfortunate a reality.

    However, rest assured that we are working hard to reinstate regular mail check withdrawals (which are due to be back in place in July) along with Bank-Wire and further withdrawal methods. We would hope to have these up and running in the quite near future and once this occurs you may withdraw your funds as you wish.

    Please check on site regularly for further updates regading this.

    Once again we apologize most profusely for any inconvenience caused by these issues.

  19. #4709
    wack
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    Yes, my funds are safely in your bank account and I haven't seen them for three months. To be honest this sounds like a joke. Why are you having problems that other books aren't having with neteller?

    This just sounds like the usual build up to a stiffing, to me. This is exactly what Jazette would say if they didn't give a damn about international clients and never had any intention of paying them.

  20. #4710
    Jazzette_Employe
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    Quote Originally Posted by wack View Post
    Yes, my funds are safely in your bank account and I haven't seen them for three months. To be honest this sounds like a joke. Why are you having problems that other books aren't having with neteller?

    This just sounds like the usual build up to a stiffing, to me. This is exactly what Jazette would say if they didn't give a damn about international clients and never had any intention of paying them.
    Well with some quarter of our customers residing outside of the US it would be in no way beneficial for us not to show integrity in these matters.

    NETeller is no longer offered on site. We severed all ties with them some time ago due to our relationship with US customers also. While other books have decided to work in conjunction with NETeller it was beneficial for us not to continue to do so.

    Rest assured that the regular mail option will be back on site very shortly and you may then withdraw your fund via this method. At the same time we'll be working on alternative methods to ensure a decrease in the wait time for delivery.

    Sorry again for the inconvenience.

  21. #4711
    wack
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    Quote Originally Posted by Jazzette_Employe View Post
    Well with some quarter of our customers residing outside of the US it would be in no way beneficial for us not to show integrity in these matters.

    NETeller is no longer offered on site. We severed all ties with them some time ago due to our relationship with US customers also. While other books have decided to work in conjunction with NETeller it was beneficial for us not to continue to do so.

    Rest assured that the regular mail option will be back on site very shortly and you may then withdraw your fund via this method. At the same time we'll be working on alternative methods to ensure a decrease in the wait time for delivery.

    Sorry again for the inconvenience.
    Yes, I can see how its "beneficial" not to use neteller - no, actually I can't. Why can't you just tell us the truth? You either feel neteller rolled you over and threw your toys out of the pram, or else there is another altogether more shady reason why in fact they refuse to deal with you, and not vice versa. There's no reason here, just more padding and lies. Beneficial, what a joke. What good does it do your clients? What BENEFITS does it have? NONE.

    INCONVENIENCE? IT IS $28000 FFS. I think its progressed a little further than an inconvenience, don't you?

  22. #4712
    marc
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    Quote Originally Posted by Jazzette_Employe View Post
    Well with some quarter of our customers residing outside of the US it would be in no way beneficial for us not to show integrity in these matters.

    NETeller is no longer offered on site. We severed all ties with them some time ago due to our relationship with US customers also. While other books have decided to work in conjunction with NETeller it was beneficial for us not to continue to do so.

    Rest assured that the regular mail option will be back on site very shortly and you may then withdraw your fund via this method. At the same time we'll be working on alternative methods to ensure a decrease in the wait time for delivery.

    Sorry again for the inconvenience.

    even if you don't want to use Neteller, why not use Moneybookers or ******* to pay the international cusomters. If your check and wire processor are going to limit you on the volume of daily withdrawals, why would you use that limited resource on players who could readily be paid through moneybookers. Moneybookers won't limit you on how much you pay your international players. There is no logic to how you guys operate. WHat is clear though is that no one at your compnay really gives a damn how long people have to wait to get paid. The sentiment at Jazette is that anyone who is in a rush to be paid, is nto a cusomter you guys want to keep.

    BTW, I think betonsports is also still telling their former players that thier money is 100% safe an everyone will be paid. Face reality, you guys can be shut down by the US government any day. FUnds held by you are far from 100% secure

    SBR Founder Join Date: 7/15/2005


  23. #4713
    panther11
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    Update on my withdrawal situation.

    I requested two withdrawals on June 16th, and one on June 18th. All withdrawals were in the 2K to 2.5K range. I received the second withdrawal that I requested on June 16th earlier this week. Today, I received the withdrawal requested on June 18th.
    Does anyone know why it is that the first withdrawal I requested has still not arrived while the 2nd and 3rd have already arrived?

  24. #4714
    wack
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    I can only echo what marc has said above, and add the following - there is no reason why you can't use any of the suggested media apart from:

    i) You don't care about people getting paid

    ii) You don't have the money to pay everyone who wants their money, so you figure the 25% can whistle for it.

    Also as already said ALL books pulling a stiff job IMMEDIATELY mention how "safe" all funds are. Its the first sign of a scam, and as far as I am concerned, any book that admittedly can't and won't pay 25% of its customers, and is busy dicking around the other 75%, is a full blown sham operation.

  25. #4715
    brewcrew4real
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    so there are others like me!

    Well I see that I found many others in the same boat as I have had over a 3 month battle with sportsbook.com

    3/22 - requested payout by check as well with subsequent payouts after that.

    4/15 - after contacting customer service found out they were switching processors, had about 6 payouts requested and cancelled all to put on one payout ( later I find out if I would not have cancelled I would have processed right away so they told me anyway so bonehead move on my part.)

    4/15 - requested new payout for 5k

    5/13 - received email telling me my payout was moved to wire.

    5/29 - received funds back into account as wire did not work.

    5/29- requested payout for 5k.

    6/5 - received funds back into account as they could only pay-out 2.5k at a time. So requested 2 - 2.5k payouts.

    6/29 - still have not heard from them.

    Lets just say I felt 'somewhat' better to see people are receiving their payouts and feel for the international users.

    ~Frustrated

  26. #4716
    gunslinger99
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    I have over 9 withdrawals pending starting june 15th with not even 1 processed yet. I hope mine are sent as well.

  27. #4717
    Jazzette_Employe
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    Quote Originally Posted by gunslinger99 View Post
    I have over 9 withdrawals pending starting june 15th with not even 1 processed yet. I hope mine are sent as well.
    Your withdrawal will be sent. We are now able to send DHL withdrawals within approximately 7-10 business days of your request.

    Please allow a further 7-10 business days for delivery once sent.

    I would not express undue concern regarding this.

  28. #4718
    Jazzette_Employe
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    Quote Originally Posted by brewcrew4real View Post
    Well I see that I found many others in the same boat as I have had over a 3 month battle with sportsbook.com

    3/22 - requested payout by check as well with subsequent payouts after that.

    4/15 - after contacting customer service found out they were switching processors, had about 6 payouts requested and cancelled all to put on one payout ( later I find out if I would not have cancelled I would have processed right away so they told me anyway so bonehead move on my part.)

    4/15 - requested new payout for 5k

    5/13 - received email telling me my payout was moved to wire.

    5/29 - received funds back into account as wire did not work.

    5/29- requested payout for 5k.

    6/5 - received funds back into account as they could only pay-out 2.5k at a time. So requested 2 - 2.5k payouts.

    6/29 - still have not heard from them.

    Lets just say I felt 'somewhat' better to see people are receiving their payouts and feel for the international users.

    ~Frustrated
    Your situation is quite unfortunate. We express our most sincere apologies for the huge inconvenience these recent delays and withdrawal issues have caused you.

    Rest assured that your funds will be sent quite shortly as long as the address on file for you is correct and accurate.

  29. #4719
    Jazzette_Employe
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    Quote Originally Posted by wack View Post
    I can only echo what marc has said above, and add the following - there is no reason why you can't use any of the suggested media apart from:

    i) You don't care about people getting paid

    ii) You don't have the money to pay everyone who wants their money, so you figure the 25% can whistle for it.

    Also as already said ALL books pulling a stiff job IMMEDIATELY mention how "safe" all funds are. Its the first sign of a scam, and as far as I am concerned, any book that admittedly can't and won't pay 25% of its customers, and is busy dicking around the other 75%, is a full blown sham operation.
    There are a number of issues and restrictions which must be both considered and abided by when introducing a further method of transaction on site. I may not discuss these here or our issues in relation to these. Simply rest assured that we are in discussion for the implementation of further withdrawal methods and we hope to have these on site quite shortly.

    Sorry for any inconvenience caused. Your funds will be sent and received by you!

  30. #4720
    Jazzette_Employe
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    Quote Originally Posted by panther11 View Post
    I requested two withdrawals on June 16th, and one on June 18th. All withdrawals were in the 2K to 2.5K range. I received the second withdrawal that I requested on June 16th earlier this week. Today, I received the withdrawal requested on June 18th.
    Does anyone know why it is that the first withdrawal I requested has still not arrived while the 2nd and 3rd have already arrived?
    I would not worry about this. Should the values be different then I would assume this the cause of the differential sending dates.

    You should receive confirmation of sending for the last withdrawal quite shortly.

  31. #4721
    Jazzette_Employe
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    Quote Originally Posted by marc View Post
    even if you don't want to use Neteller, why not use Moneybookers or ******* to pay the international cusomters. If your check and wire processor are going to limit you on the volume of daily withdrawals, why would you use that limited resource on players who could readily be paid through moneybookers. Moneybookers won't limit you on how much you pay your international players. There is no logic to how you guys operate. WHat is clear though is that no one at your compnay really gives a damn how long people have to wait to get paid. The sentiment at Jazette is that anyone who is in a rush to be paid, is nto a cusomter you guys want to keep.

    BTW, I think betonsports is also still telling their former players that thier money is 100% safe an everyone will be paid. Face reality, you guys can be shut down by the US government any day. FUnds held by you are far from 100% secure
    There are a number of issues and restrictions which must be both considered and abided by when introducing a further method of transaction on site. I may not discuss these here or our issues in relation to these. Simply rest assured that we are in discussion for the implementation of further withdrawal methods and we hope to have these on site quite shortly.

    Sorry for any inconvenience caused. Your funds will be sent and received by you!

  32. #4722
    RickDawg05
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    Hey Jazzette I got a question, do cashouts for the full amount take longer to process than smaller amounts or vice versa?

  33. #4723
    Mark Shark
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    Quote Originally Posted by Jazzette_Employe View Post
    We are utilizing two different withdrawal methods (DB DHL and IC FedEx). These have very different timeframes for receipt and unfortunately FedEx is a lot quicker for this. It is not possible to place your funds on the FedEx list through your request - these withdrawals are selected based on the logistics of our processor.

    We apologize should this caus inconvenience.
    I live in Australia and have received a cheque by FedEx in February. Why can't you get FedEx to look after all the International cheques

  34. #4724
    brewcrew4real
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    Jazzette_Employe

    My address is current, there is no holds on my account and I only had to send in my bank information twice!! Somehow they 'lost' my information when I first sent it in.

  35. #4725
    chiller
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    Good news. DHL brought my check Friday ($2400). Originally requested 4/17, then requested again 6/5 after withdrawal was canceled. Waiting on last check requested 5/27 ($2000). I did receive an email earlier this week that it was on the way. Let's hope.

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