Originally posted on 01/12/2014:

I have a serious gambling problem. I informed the book (A+ rated) in April of 2012 that I needed my account to be closed in light of this.

Here's the response I received:

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"Hello xxxxxx,

We have sent your information for the next update to close the account. We are unable to refund any transaction you have done in your account.

Wishing you a good day!"

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Well, Nearly 2 years later I have lost 10's of thousands of dollars to this book. I know many (if not all) will say that it's my own fault for continuing to play. I agree, but the sole reason of having my account closed was because my addiction was uncontrollable. I played at 2 other books. I made the same request of them. I went as far as begging Bodog to reopen my account and they said ABSOLUTELY NOT.

These books advertise the "Responsible Gaming" initiative on their website. Are they not obligated to close accounts when these problems are disclosed?