1. 01-02-11 05:52 PM #1
    geebert74
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    Bet Jamaica Live Support

    Seems to me like they are never around to answer any questions... always bumps me to send them a question and they will get back to me.

    Anyone else have this problem?
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  2. 01-02-11 06:38 PM #2
    big joe 1212
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    This has been a complaint for a long time now.
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  3. 01-02-11 06:43 PM #3
    mighty maron
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    Its odd. The Greek I get snap responses from email...really fast. BetJam I could not get the time of day from and that was inquiries about deposits.
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  4. 01-02-11 06:49 PM #4
    Trucker George
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    BJ have historically had a good reputation for customer service. I personally have had good experiences with them, but I must admit it has been over a year since I've interacted with their CS.

    I assume you are talking about Live Support via chat. Do they have hours of the day their chat is operational? A lot of these places don't answer chat 24/7. How about email? Phone?
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  5. 01-02-11 06:50 PM #5
    THEGREAT30
    A man in need is a man exposed
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    I usually have really good experiences with them and been using them for over 5 years
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  6. 01-02-11 06:50 PM #6
    FattyMcFatso
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    You're better off calling them instead of online chat. The delay after asking a question and waiting for an answer is ridiculous. But I still love 'em anyway
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  7. 01-02-11 07:10 PM #7
    Chopsticks
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    I was on there a week or so ago and it was the same as it has always been. No point in even having it. E-mail response time is almost quicker than live chat time.
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  8. 01-03-11 01:06 AM #8
    secretstash
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    live chat is way downhill at betjm anymore.. they arent nearly as responsive as betphoenix or their sister books imo

    -stash
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  9. 01-03-11 03:01 AM #9
    the_situation
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    the last time i live chatted with betjam they were helpful...but they took awhile to respond
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  10. 01-03-11 11:32 AM #10
    geebert74
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    Quote Originally Posted by the_situation View Post
    the last time i live chatted with betjam they were helpful...but they took awhile to respond
    I am not shit talking the service i get, its just the time it takes to get in touch with someone via live chat. I dont like to call when the wife is around... if i start talking money with them over the phone she would want a piece of it... and i can't have that right now.
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  11. 01-03-11 02:24 PM #11
    70kgman
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    The few times I have emailed Betjam, they wrote back in 5-10 minutes.
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