Please DO NOT respond to this email address, but for quicker answers USE the internal messaging system
Dear Mr xxxx,
Thank you for choosing to open an account with Eurobet,
In accordance with the UK Gambling Act (2005), which requires us to ID verify all new account holders, we regret to inform you that we have been unable to verify you from the personal details submitted at registration.
We respectfully wish to advise that your account has been temporarily suspended awaiting additional proof of identity and address in order to satisfy the requirements of the above Act.
Please provide us with one item from list A and one item from list B:
List A
Copy of the photograph page of a valid passport
Copy of your birth certificate
Copy of a valid driving licence
Copy of an EU ID card
List B (All must be dated within the past three months)
Copy of a mobile telephone Statement
Copy of utility statement - i.e. water, gas, electric, council tax
Copy of a bank statement for the card registered to your account
(Only show the first six digits and last four of the card/account number as well as the account name.)
Please note that if the address on your driving license or ID card matches your account address, then we will be able to accept this as both proof of identity and address.
We are able to accept the above documentation by:
Fax: 00 44 1483 747 097
Email:
verification@eurobet.com
Post: Verifications Department, Gala Coral, Eurobet House, 10-24 Church Street West, Woking, Surrey, GU21 6HT (UK).
Please also remember to include your username with any of the above in order to help us link the documentation provided to your account.
Our Payments Department wishes to advise that they are unable to process any outstanding withdrawal requests until such time that your account has been verified in accordance with the above. Any recent request has therefore been returned to your balance in the interim period and we would ask you to please request your withdrawal again once verification has been completed and your account reactivated.
We respectfully wish to advise that your account has been temporarily suspended pending receipt of the above proof of identity and we apologise for the delay and any inconvenience caused.
Kind regards
Claire
Know Your Customer Department
Gala Coral Group