Hi
I placed a bet on bwin 10 days ago
Type of bet Multi bet
Place bet via Web Live
Date 6/7/2008 6:58 PM
Odds 3.42
Stake per bet 500.00 EUR
6/7/2008 6:00 PM
Switzerland - Czech Republic (Play by Play) Which team will take the first goal kick in 2nd Half? Czech Republic Czech Rep. 1.85
6/7/2008 6:00 PM
Switzerland - Czech Republic (Play by Play) Which team will take the 8th goal kick? Czech Republic Czech Rep. 1.85
Combo was won, they paid out, everything is ok.
9 day later i see 800 euros mising from my account. I check the mail. Nothing. I know i didn´t place any bets that would bring me that kind of lose. I poke around my bets and I go to account movements.
6/16/2008 7:20 PM Manual Deposit Won Bets / Manual Deposit Won Bets + 925.00
6/16/2008 7:19 PM Won bets correction / Won bets correction - 1711.25
They have cancelled the bet, and count it like I placed a single bet. No information, no e-mail alert. They just took the money. Of course I mailed them, and then they´ve sent this reply.
Please note there was a manual correction done on your bet as initially the incorrect winnings were paid out.
You were paid �1711,25 due to an incorrect odds calculation with the payout in our bookmaking department instead of �925 which you should have been paid and is now on your account.
We apologise for any inconvenioence caused.
Please see below the relevant section from our terms and conditions.
A3.8 Errors:
The company assumes no responsibility for typing, transmission and/or evaluation errors. In particular, the company reserves its right to correct obvious errors - even after the event - with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) a nd declare affected bets void. The company also assumes no liability for correctness, completeness or up-to-dateness of the information services provided, for example live scores and result messages sent via e-mail or SMS. The stake is exclusively the amount confirmed and recorded by the company. In case the erroneous event/market is cancelled all bets are void and will be evaluated as won with odds of 1,00.
Obvious error is very elastic term. The can say 50% of everything is obvious error, but they just got outsmarted, or whatever.
My question is do I have a case here for the return of my winnings? And how is it possible to make such a big thing like moving so much money, and not informing the person who owns the account?
Thank you