[MAgnusBaa]

I bet on the game Frankfurt - schalke under 0,5 goals in first half to the odds 5.0
the it was lowered to 3.2 see the link
http://www.oddsportal.com/soccer/ger.../#over-under;3
put the mouse over 3.2 you see the opening odds

When I complained the say the odds was wrong 195 instead of 1.95 but its not trouth
In simular matches the have .3.2 in odds

I think the should pay at least for 3.2 then but the cancelled it
Here is may mail and the replies read from the bottom.
I hade one thing wrong the other bookis hade odds betwin 2.85 - 3,25


Hello again

Please take 5 minutes of your time to explaine so I understand.
then i stop sending mails

1. Why do you say the odds on under 0,5 goals in frankfurt - schalke was 195 instead of 1,95 when its not the trouth ( see attached image)
the opening odds was 5,0 and then lowered to 3,2.

2. You refer to your TOB (PEI reserves the right to correct obvious errors for example
voiding bets struck after an event is underway or based on incorrect odds).

3. Do you think the opening odds on 5.0 is a obvious errors?

4. If you think so its bad. At least pay my for the odds . 3,2 that I could maybe understand

5. I liked your site and you have ok odds but if you dont explain or fix this for me i cant trust you any more

MagnusBaa




Subject: Re: [Ticket#2010102310007073] Cancelled bets??????????
Date: Tue, 26 Oct 2010 16:39:56 +0200
To: magnus.baarsen@live.se
From: support-en@mybet.com





Customer Support
Dear Magnus,
Thank you for contacting us.

Kindly note, we are refering to our TOB, as follows:

5. PEI cannot allow for mistakes nor accept responsibility for any errors or omissions in
respect of the posting of prices, runners, times or results despite our every effort to
ensure total accuracy. PEI reserves the right to correct obvious errors (for example
voiding bets struck after an event is underway or based on incorrect odds).
If an incorrect participant is quoted for any match, all bets placed on that match will
be void, win or lose.

As wrong odds were showing on the site, we cancelled all bets placed on the market.

Thank you for understanding.

If you should have any further questions, please do not hesitate to contact us per Email or telephone.

Best regards,
Laura Opolony
Customer Support
myBet.com

myBet.com is registered, licensed and regulated by the Lottery and Gaming Authority (LGA) in Malta (EU).
myBet.com's mother company is handled on the German stock market under the ISIN DE000A0JRU67.

Email
support-en@myBet.com

Phone (10-22 Uhr, MET)
+356 213 82 889 (Malta)

Fax
+44 845 345 6182 (GB)

Affiliates
www.myBetpartners.com

10/26/2010 00:10 - Magnus Baarsen wrote:

Hello again

Please investegate my case again
You said it was the wrong odds (195 instead of 1,95) but its not correct in my case
I played at the game frankfurt - schalke under 0.5 goals in first half to the odds 5 times the money
Other Bookmakers had the same match and same bet to odds betwin 3,5 to 4,5 so yours odds was good but not extremely good.
I playd for 100 Euros togheter on the match so my winnings should be 500Euros thogether not 195 times the money
I attache i picture on my bets
And look at my account to see MagnusBaa there you can see the potential winnings and it was not 195 times the money it was 5 times
Please help me with this it must be some mistake

Best regards MagnusBaa

Subject: Re: [Ticket#2010102310007073] Cancelled bets??????????
Date: Mon, 25 Oct 2010 11:33:32 +0200
To: magnus.baarsen@live.se
From: support-en@mybet.com






Customer Support
Dear Magnus,

Thank you for contacting us.

If we did not inform you, then we sincerely apologise for this.

Unfortunately, since the bet was put up on the site with the wrong odds (195 instead of 1,95), we must cancel all bets on this particular market.

We apologise for any inconvenience this may have caused you and thank you for your understanding.

If you should have any further questions, please do not hesitate to contact us per Email or telephone.

Best regards,
Anna Ridder
Customer Support
myBet.com

myBet.com is registered, licensed and regulated by the Lottery and Gaming Authority (LGA) in Malta (EU).
myBet.com's mother company is handled on the German stock market under the ISIN DE000A0JRU67.

Email
support-en@myBet.com

Phone (10-22 Uhr, MET)
+356 213 82 889 (Malta)

Fax
+44 845 345 6182 (GB)

Affiliates
www.myBetpartners.com

10/24/2010 23:00 - Magnus Baarsen wrote:
Hello

But i dont understand why you not informed me about the cancelled bets with a mail before the game start????
Is it good service?
I was realy happy for a couple of hours
You set the odds you have to stand for it. If I do something wrong in my work I have to stand for it!!!!
I have not done anything wrong just bet on a game with the odds that you set
You accepted the bets and stakes so i think you should pay the winnings.
Should the bet be cancelled if it was lost bets?

MagnusBaa


Subject: Re: [Ticket#2010102310007073] Cancelled bets??????????
Date: Sun, 24 Oct 2010 17:54:48 +0200
To: magnus.baarsen@live.se
From: support-en@mybet.com





Customer Support
Dear Magnus,

Thank you for contacting us.

We would like to inform you that we have cancelled all bets on the Over/Under Market for this game as it was put up on the site with the wrong odds.

We apologise for any inconvenience this may have caused you and thank you for your understanding.

If you should have any further questions, please do not hesitate to contact us per Email or telephone.

Best regards,
Anna Ridder
Customer Support
myBet.com

myBet.com is registered, licensed and regulated by the Lottery and Gaming Authority (LGA) in Malta (EU).
myBet.com's mother company is handled on the German stock market under the ISIN DE000A0JRU67.

Email
support-en@myBet.com

Phone (10-22 Uhr, MET)
+356 213 82 889 (Malta)

Fax
+44 845 345 6182 (GB)

Affiliates
www.myBetpartners.com

10/23/2010 16:40 - Magnus Baarsen wrote:
Username:MagnusBaa

Hello

Why have you cancelled my bets for today????
WHY HAVE YOU NOT INFORMED ME??????
tHATS NOT GOOD SERVICE
I should have won on it!!!!!!!
I think you should give me my winnings from the bet!!!!!!!


MagnusBaa

Oct 23, 2010 5:15 PM Frankfurt:Schalke 1st HT O/U 0.5 under 0.5
1.00
cancelled
Total Stake: 0.00 ? Potential Profit: 25.00 ? Profit: 0.00 ? ? cancelled
Bet ID 1038730798 (Date Placed Mon Oct 18, 2010 1:26 AM) Status: cancelled

End of Game Bankers Game Bet Type My Tip Odds Result
Oct 23, 2010 5:15 PM Frankfurt:Schalke 1st HT O/U 0.5 under 0.5
1.00
cancelled
Total Stake: 0.00 ? Potential Profit: 50.00 ? Profit: 0.00 ? ? cancelled
Bet ID 1038734001 (Date Placed Mon Oct 18, 2010 1:54 AM) Status: cancelled

End of Game Bankers Game Bet Type My Tip Odds Result
Oct 23, 2010 5:15 PM Frankfurt:Schalke 1st HT O/U 0.5 under 0.5
1.00
cancelled
Total Stake: 0.00 ? Potential Profit: 425.00 ? Profit: 0.00 ? ? cancelled

[austin]

although you don't like it, their decision seems fair > an obvious error and they cancelled all bets on that market. it is bad for them that they did not inform you prior to the kickoff - typical of a maltese bookie. i guess you just blindly followed an arbs service and lost you lay bet, but i doubt they will re-grade it even if you complain.

[MAgnusBaa]

Hello
But they are not tell the trouth when they say that the wrong odds was 195 instead of 1.95
the opening odds was 5 and then lowered to 3.2
and they have 3.2 in simulares matches

[austin]

'195 instead of 1.95' is probably their standard reply/example of an obvious error, and not the actual bet odds

[Ruifgalmeida]

maagnus is not mybet fault that you bet a badline.

[MAgnusBaa]

Yesterday I bet on sportingbook on vollybool to the odds 1,22 next best bookis hade 1,1 so sportingbet have more then 100% betetr odds
Mybet hade 5,0 end next best hade 3,25 so mybets odds was 56 % better
in sporting bet it was no problem but in mybet big problem
Its allways big spread in odds setting betwin bookis

[pjesnik24]

eat your loss at betfair and never bet an obvious bad line. if the line is too good then contact them and ask and do not bet blindly on it. trust me, if the odds were supposed to be 3.2 and they put a 5.00 then they have every right to cancel it. it is almost 100% bigger than it should be

[pjesnik24]

Yesterday I bet on sportingbook on vollybool to the odds 1,22 next best bookis hade 1,1 so sportingbet have more then 100% betetr odds
Mybet hade 5,0 end next best hade 3,25 so mybets odds was 56 % better
in sporting bet it was no problem but in mybet big problem
Its allways big spread in odds setting betwin bookis

calculate again, on 100 euro with odds 3.2 you win another 220 euros
on 100 euro with odds 5.0 you win another 400 euros

it is almost 100 %

[dikefale]

Magnus you should bet at serious sites,not on random who give you best odds and the cancel it.
Isnt the most important thing deposit/withdrawal.

[MAgnusBaa]

I understand now why they have a D rating

[Ruifgalmeida]

what made you think that a bookie like mybet(with low odds) would offer the best price in market(and a arbitrage), they are not pinnacle